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4.5 out of 5

"The beds were very comfortable and the rooms were very clean, I wasn't crazy about the food, but I would go back " More

By a verified traveller on Wed 31 Jul 2019

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Hotel Description

4.5-star luxury property near Nuevo Vallarta Beach, connected to the convention center

Beachside getaway

With a stay at this well-placed property, you'll be half a mile (1 km) from Nuevo Vallarta Beach and within 2 miles (3 km) of Vallarta Adventures. Also, Paradise Plaza Shopping Center is within half a mile (1 km) and Nayar Vidanta Golf is within 2 miles (3 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach snorkeling, or relax with beach cabanas and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and free childcare is an added bonus.

Indoor spa tubs, free WiFi

The 348 individually decorated guestrooms offer free WiFi and 24-hour room service. Other amenities include indoor private spa tubs, free minibar items, and Egyptian cotton sheets.

Deluxe Room King

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
C$405* Per night/room 21 Oct. - 22 Oct.

Rock Suite Ocean View (Two Bedroom) with Personal Assistant

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Diamond

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Suite Ocean View (One Bedroom) with Personal Assistant

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Family Pool View (Two Bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Pool View Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hard Rock Hotel Vallarta - All Inclusive ratings based on 35 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hard Rock Hotel Vallarta - All Inclusive

Everyone (6) Couples (1) Family (1)
4 out of 5
The beds were very comfortable and the rooms were very clean, I wasn't crazy about the food, but I would go back

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by General Manager

Hola Rockstar, Thank you for taking the time to share your experience with us. It is wonderful to see our accommodations contributed to a very comfortable and relaxing stay. We regret to see the food aspect was not up to expectations, however, we would like to let you know that we have multiple dining options and a variety of cuisines to choose from as well as a variety of food with our room service that we would love for you to experience on your next trip with us; We would also like to add that our chefs are always prepared to assist in preparing something to your delight, please feel free to speak with them at any time during your stay. Our team sends our regards and we look forward to the opportunity of welcoming you back soon for another relaxing getaway. See you soon! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5 out of 5
All of the staff were extremely friendly and accommodating. I would recommend this resort to everyone.

Posted by on 26 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by General Manager

Hello Rockstar, Thank you for taking the time to share your comments with us. We are delighted to learn your stay was incredible, and to learn the main highlight of your stay was the warmness and accomodating service of our rockers that made your trip so special and memorable. We appreciate your kind recommendation and we cannot wait to rock with you again on your next trip to paradise. See you soon, Amigos! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

5 out of 5
Property was spotless and very well maintained. Beautiful landscaping.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

5 Mar. 2019 by General Manager

Hello June, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference. We all send our best regards and hope to welcome you soon for another fantastic experience in our paradise. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5 out of 5
We had a great time. Staff very friendly and available to help in anyway.

Posted by on 4 Jul. 2018

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Comment from Hotel Management

5 Jul. 2018 by General Manager

Hello, Rockstars! Thank you so much for your review and for taking the time to share your experience with us. We are glad to read you had an amazing time and our staff exceeded expectations. We hope to welcome you soon and please feel free to contact us prior to next visits to assist you with the details of your trip. Kind Regards, "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta"

4 out of 5

Great pools!

Had a great stay here! Staff was awesome, very attentive !

Posted by on 18 Jun. 2018

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Comment from Hotel Management

21 Jun. 2018 by General Manager

Hello Rockstars! Thank you so much for your review and for taking the time to share this great experience! We love to know that you enjoyed so much your stay with us and that our team provided an outstanding service during your visit. We all hope to welcome you soon and please feel free to contact us prior your next trips to assist you with the details. See you soon & Rock ON! "This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta!

5 out of 5

Beautiful hotel, great location.

My family of 8 totally enjoyed our stay here. The resort is beautiful and the staff was terrific - especially Manu, Edgar, Gabby, El Toro, Chuy, Roger, and Tony. They made us feel important and seemed like they truly loved their jobs. They entertainment shows were terrific, the spa experience was really great. The all-inclusive was better than I have experienced before. I would definitely recommend this hotel.

Posted by , from Sacramento, CA on 19 Jun. 2017

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Comment from Hotel Management

22 Jun. 2017 by Hard Rock Hotel Vallarta - Customer Care

Dear Janette, Thank you so much for taking the time to share your experience with us. We are very happy about your comments. It's a pleasure for us to see how our team is recognized for their effort. Thank you for remembering so many names! We will be waiting for your next visit.

5 out of 5

Excellent Hotel

Pros: I like the service, the facility, the entertainment team, everything.
Location: Location was perfect, right in front of the beach, a casino across the street, a small mall a couple blocks away.
Had an excellent experience, the staff was really nice and attentive, the service was outstanding, really enjoyable.

Posted by on 22 Nov. 2016

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Comment from Hotel Management

1 Dec. 2016 by Luis E.

Hello Dear guest, Thank you very much for sharing your comments with us. We appreciate your opinion very much and I assure you we will keep working to maintain our standards to offer you the best. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

1 out of 5

Hotel dirty, staff very unfriendly, food was bad

Totally disappointed in this hotel, bad service Bad food, staff did not properly clean the two Rooms in rented , I will never use this hotel or Recommend

Posted by on 31 Aug. 2016

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Comment from Hotel Management

2 Sep. 2016 by Luis E.

Dear guest, Please accept our apologies for not reaching your expectations during this past visit, I assure you we multiply efforts to satisfy our guests as we are eager to listen to their concerns. We regret we didn't have the opportunity to address your observations while you were with us. We would like to know more details of your stay and definitely offer you resolution. Needless to say, we invite you to come back anytime and pelase contact us directly in order to assist you with the arrangements prior arrival. Sincerely

4 out of 5

Beautiful hotel in a safe area

Pros: Free breakfast, Close restaurants, Free Internet, Quiet, hot tub in room!, feel completely safe, it really is all inclusive, fun rock music memorabilia
Cons: "resort credit" kind of a scam, inconsistent service from staff, a bit pricey compared to others
I really enjoyed my stay at the Hard Rock. The facilities were amazing, the rooms were clean and comfortable, and the food was great. There are only a few things I would suggest to the management to improve customer service: - Encourage employees to go the extra mile; the pool bar ran out of Cognac and didn't bother to restock it for the rest of my stay. This is something small, but it is the small details that make a good resort a great one. - Have servers present comment cards with drinks/meals. I had some of the best servers and some of the worst servers at the hotel. I was surprised how inconsistent it was. If servers presented comment cards it would give management a way to reward those employees who do go the extra mile. - Get rid of the service charge on the "free" resort credit. If it is free, let it be free. Otherwise call it "discounted rates" on tours, excursions, etc. - Make sure beach warning flags are updated. During my stay the flags were red on one part of the beach, yellow on the other. I wasn't sure if it was safe to swim or not. - Have managers walking around and asking guests about their experience. This would be a great way to solve small problems, quickly and prevent lists like these. Overall, though, these are small things and I was pleased with my stay.

Posted by , from West Jordan, UT on 8 Nov. 2012

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Comment from Hotel Management

15 Jan. 2019 by General Manager

Dear Rocker, Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Vallarta are glad to know you spent such a great time. However, I see there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our service. It’s been a pleasure having you with us and we cannot wait for your next visit; we will do our best to pamper you and offer the flawless experience you deserve. Warm Regards, “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

5 out of 5

Great Place for the Money

Pros: Free Internet, Quiet
We had a great time on our stay at Vallarta Palace/Hard Rock Hotel. Staffs were attentive and very accomodating. Food were great and various selections available. Hotel credit was used for some of our day trips and spa and it was great. The only draw back is it is so secluded that no public transportation but taxis were available.

Posted by , from CA on 2 May 2012

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Comment from Hotel Management

15 Jan. 2019 by General Manager

Hi Rockstar, Thank you for sharing your excellent review, I'm glad to know you were fully satisfied by the service and I really appreciate your kind preference, likewise be sure that for your next visit we will have more different activities for your enjoyment. See you soon & Keep Rockin’!! “This review was responded to on behalf of the General Manager of Hard Rock Hotel Vallarta”

About the Hard Rock Hotel Vallarta - All Inclusive

Location Paseo de los Cocoteros 19, Villa 8, Nuevo Vallarta, NAY 63732

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Volleyball included
  • All available beverages included
  • Minibar (all beverages included)
  • Bicycling included
  • All onsite activities, and facilities and equipment included

Property Features

Hard Rock Hotel Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At Hard Rock Hotel Vallarta - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Self parking and valet parking are free. This 4.5-star Nuevo Vallarta property is smoke free.

  • 348 guestrooms or units
  • 4 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Cooked-to-order breakfast (free)
  • Swim-up bar
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hard Rock Hotel Vallarta - All Inclusive offers 348 air-conditioned accommodations with indoor private spa tubs and free minibar items. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. This Nuevo Vallarta property provides complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private indoor hot tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

The Market - This buffet restaurant specializes in international cuisine.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Zen - This restaurant specializes in Asian cuisine and serves dinner only.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Ipanema - This steakhouse specializes in Brazilian cuisine and serves dinner only.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hard Rock Hotel Vallarta - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Contactless food service / room service is available
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 2
  • No gap period between guest stays

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You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.