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4.0 out of 5

"My family and I spent the first week of August at Hacienda Buenaventura Hotel and we did not wanted to leave. The hotel charm is unique. The service ... " More

By a verified traveller on Tue 16 Aug 2022

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Hotel Description

3.5-star beach property near Cruise Ship Terminal

South Hotel Zone stay

With a stay at this South Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. Hotel Zone Beach and Puerto Mágico are also within half a mile (1 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Families will appreciate the children's pool and onsite laundry facilities.

Standard Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $249* Per night/room 18 Dec. - 19 Dec.

Standard Room ROH Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room - with a double bed and a single bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 44 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (20) Couples (10) Family (13)
5 out of 5
We liked the size of the facility with fewer rooms. I was very pleased on arrival, when the young woman checking us in, noticed that I walk with a cane and she went out of her way to ensure a room for us on the first floor so that I would not have to climb 3 flights of stairs. The pool and surrounding area were beautiful, with plenty of lounge chairs, and the grounds were impeccably manicured. The staff, from, Housekeeping to Wait Staff to Bartenders, worked diligently to ensure the vacationers were satisfied. I had attempted to contact the hotel before leaving home to ask them about the foods that might be available for me, as I have a gluten allergy. I didn't get a response, before we left, and there were very few options that I could eat. I got the impression no one had heard of Gluten Free before and when I spoke with staff about it, it seemed they had no idea what I was talking about. Considering the number of people who maintain a Gluten Free Diet, perhaps some education on special diets may be advisable. Our only other issue was with the number of smokers, around the pool, that did not go to designated smoking areas. The Beach Club with full bar and snack bar were satisfactory and although they had a shuttle every 15 minutes, it was only a short walk from the Hotel. If we were going to holiday in PV again, we would still consider Hacienda Buenaventura & Mexican Charm.

Posted by on 11 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by F&B Manager

Thank you very much for all your comments we are working to improve and of course you work for your next visit and be ready on your Gluten FREE diet at the same time we regret the inconvenience of the area of smoking is an issue that is working we hope soon in this your home

5 out of 5
N/a

Posted by on 1 Dec. 2022

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Comment from Hotel Management

2 Dec. 2022 by Alejandro Alfonso Guest Service Department

Estimado Abel: Gracias por su evaluación. Esperamos verlo pronto de regreso

5 out of 5
My family and I spent the first week of August at Hacienda Buenaventura Hotel and we did not wanted to leave. The hotel charm is unique. The service is amazing, everyone works very hard to make their guests' stay unforgettable. Food was fresh and delicious. Drinks were superb. The gardens are so beautiful. Would definitely come back ♥♥♥

Posted by on 16 Aug. 2022

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Comment from Hotel Management

17 Aug. 2022 by Janeth Saldaña

Dear Rommel: On behalf of all the collaborators dedicated to serving with passion and commitment at Hacienda Buenaventura Hotel and Mexican Charm, we thank you for choosing us for your holiday stay. It is our pleasure to be able to serve you, to have been your host and to meet your expectations of quality and service, also we are so happy for gave you an extraordinary travel experience. Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve. We hope to see you again soon, thanks for your preference. Sincerely:

4 out of 5
I didn’t like that I came to my room and found one of the bathroom towels dirty…. I like the location

Posted by on 8 Apr. 2022

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Comment from Hotel Management

11 Apr. 2022 by Customer Service- Buenaventura Hotels

Dear Georgina We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards

5 out of 5

Posted by on 21 Mar. 2022

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3 out of 5
You get what you pay for. Rooms were fine. Room 108 had amazing air conditioner. The pool area was great as were the staff. Safety procedures need to be taught again, especially with salad dressings. I got horrible food poisoning from ranch dressing and missed an entire day of my vacation. We have come here for several year.

Posted by on 12 Mar. 2022

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Comment from Hotel Management

22 Mar. 2022 by Guest Service - Buenaventura Hotels

Dear Craig, We would like to express our sincerest gratitude for your preference for choosing our resort this time around. Our guest’s feedback is truly important for us and we are deeply sorry for the inconveniences you encountered. We sincerely regret your disappointment with your experience in our resort and to read that some aspects of your stay did not meet our usual standards, please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation and for not completely fulfilling your expectations, we would like to assure you that your concerns will be addressed. Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back in the future. Sincerely,

1 out of 5

Posted by on 20 Dec. 2021

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5 out of 5

Posted by on 3 Dec. 2021

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3 out of 5
Slow drains in shower and sink receptionist couldn't tell how to get to suit and carried my baggage half way to room not good for the price of the room.

Posted by on 8 Oct. 2021

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Comment from Hotel Management

13 Oct. 2021 by Customer Service - Buenaventura Hotels

"Dear guest, We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards"

2 out of 5
The food was bad.

Posted by on 16 Aug. 2021

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Comment from Hotel Management

16 Aug. 2021 by Customer Service - Buenaventura Hotels

"Dear guest, We really regret this unfortunate incident that occurred during your stay, we will promptly follow up on this situation and investigate with the corresponding departments to prevent a situation like this from recurring in the future and to reach a solution to its approach. With that said, we look forward to the opportunity to welcome you back in a renewed opportunity to redeem your trust in our resource and service. Kind regards"

About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Location Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Transportation to offsite activities included

Property Features

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a garden and a terrace. A complete renovation of Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive was completed in October 2016. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Free beach shuttle

Room Amenities

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Sabores de Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool. Open daily.

Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 6
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club
  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.