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"Friendly Staff, the different dinner themes, the music. I loved everything " More

By a verified traveller on Mon 23 Mar 2020

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Hotel Description

3.5-star beach property near Cruise Ship Terminal

In shopping district

With a stay at this North Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 3 miles (5 km) of Bay of Banderas. La Isla and Plaza Caracol are also within 2 miles (3 km).

All-inclusive

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, along with volleyball.

Free WiFi, LED TVs

The 155 guestrooms boast modern comforts like LED TVs with digital channels, along with free WiFi. Other amenities include free local calls, free bottled water, and safes.

Standard Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Triple Room - with a double bed and a single bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive ratings based on 43 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Everyone (16) Couples (6) Family (8)
5 out of 5
We liked the size of the facility with fewer rooms. I was very pleased on arrival, when the young woman checking us in, noticed that I walk with a cane and she went out of her way to ensure a room for us on the first floor so that I would not have to climb 3 flights of stairs. The pool and surrounding area were beautiful, with plenty of lounge chairs, and the grounds were impeccably manicured. The staff, from, Housekeeping to Wait Staff to Bartenders, worked diligently to ensure the vacationers were satisfied. I had attempted to contact the hotel before leaving home to ask them about the foods that might be available for me, as I have a gluten allergy. I didn't get a response, before we left, and there were very few options that I could eat. I got the impression no one had heard of Gluten Free before and when I spoke with staff about it, it seemed they had no idea what I was talking about. Considering the number of people who maintain a Gluten Free Diet, perhaps some education on special diets may be advisable. Our only other issue was with the number of smokers, around the pool, that did not go to designated smoking areas. The Beach Club with full bar and snack bar were satisfactory and although they had a shuttle every 15 minutes, it was only a short walk from the Hotel. If we were going to holiday in PV again, we would still consider Hacienda Buenaventura & Mexican Charm.

Posted by on 11 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by F&B Manager

Thank you very much for all your comments we are working to improve and of course you work for your next visit and be ready on your Gluten FREE diet at the same time we regret the inconvenience of the area of smoking is an issue that is working we hope soon in this your home

5 out of 5
Best was the old charm and the Mexican theme, not just a concrete block. A short walk form their own private beach club meant access to the beach, with food and drinks galore. All inclusive was good, food was different every day, I did not get bored of it. The most positive is the people that clean, serve, help. They are the next! Live music every night as well.

Posted by , from chilliwack, ca on 25 Feb. 2019

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Comment from Hotel Management

25 Feb. 2019 by Vanessa Zepeda

Mr. Thomas, we feel fortunate to have hosted your vacations! It is apparent that you were able to enjoy most, if not all, our services. Thank you for making Hacienda Buenaventura your setting to your all-inclusive relaxed vacation. We hope all your fantastic memories entice you to return very soon to our Charming spot in Mexico.

5 out of 5
Friendly Staff, the different dinner themes, the music. I loved everything

Posted by , from Chicago on 23 Mar. 2020

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Comment from Hotel Management

2 Apr. 2020 by General Manager Hacienda Buenaventura Hotel

Dear guest: We appreciate the opportunity you give us with your comments, those are the ones that encourage us to continue providing the service that you and your family deserve. As it happened on your last trip with us, Hacienda Buenaventura Hotel & Mexican Charm offers a unique experience and historical tour of its kind by maintaining the style of an old Mexican Hacienda with the quality and unique service of Buenaventura hotels. Do not forget to visit us and again give yourself the opportunity to enjoy our 4 restaurants with themed dinners typical of Mexican cuisine and that well-deserved rest in our first level Spa, Piedra Viva. Thanks once again for your comments, we are at your service. With pleasure. Angelica Hernández

4 out of 5
We love the charm of Hacienda Buenaventura! Very clean and staff is very friendly.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by F&B Manager

thank you very much for your comments are very important for us it is a pleasure to assist you hopefully see you soon in this house

4 out of 5
Treatment by Staff could not be better. The food and beverages were very good. Our departure flight was delayed and we were welcomed to hang out at the Hotel after checking out. My only complaint. Be aware of night temperatures for your vaca. There is no heat in the rooms. The thermostat has a heat setting but it only blows COLD air, if air doesn't blow, humidity rises. You can get extra blankets. Staff reply "This is PV, no heat"

Posted by , from Santa Monica, Ca on 11 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by F&B Manager

good morning thank you for all your comments day by day we work to maintain that quality service and better always regret the situations that there had for climate issues and hope to give you the opportunity to live it again in this your home

5 out of 5
always friendly and helpful staff, a great location and have made good friends there, we will be back

Posted by on 17 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Guest Service Manager

Thank you for specifying your extraordinary opinion and calling it "excellent service." This is your home and here you have great friends

5 out of 5
I have nothing negative to say about this resort EXCEPT that the wifi barely reaches your room... However, the wifi in the rest of the resort is fine (and if you're that worried about having wifi when you're on vacation you're doing it wrong ;)). 2 friends and I stayed here in mid March and our experience was great. We arrived a few hours before check in so they let us place our bags in a room and change so we could relax at the pool until our room was ready. All of the workers were very kind and fun, always bringing us drinks with a smile. We actually had the same woman waiting on us at the beach the next day that we did at the pool the first day and she remembered us and what we were drinking. The rooms were clean, the staff were friendly, the resort itself is very quaint and cute, feels like a genuine Hacienda. The food definitely wasn't amazing, but still was always satisfied (the enchiladas at dinner are great!) . There's live performances every night and they always have discounts for things around town (discounted tickets to Señor Frogs foam party for example). We plan to return to the same resort this year as our experience genuinely blew our expectations out of the water. Also met a group of people our age while we were there as well and made some great friends! The beach is a short walk from the resort and downtown is a cheap Uber away (usually about $3). This place rocks!

Posted by , from Minneapolis, MN on 12 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Vanessa Zepeda

Dearest Averie, We are more than happy to know that you loved your experience as much as we love making sure everyone has a great time! Our staff members will be thrilled to read your comment! Thank you so much for choosing us as your hosts and for sharing your impressions with us and readers. We hope to have you back very soon! Greetings from Puerto Vallarta!

3 out of 5

Posted by on 20 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Vanessa Zepeda

Dear guest, Thank you for choosing our Hacienda as the setting to your getaway. It´s a true shame that we did not live up to your expectactions, as I can deduce by the 3 out of 5 rating you have provided us. It would be of great help to receive your feedback, this way we make our service better day by day. Once again, thank you, I hope to hear from you very soon.

1 out of 5
There is nothing good about this property and is not safe for guests. When we first arrived,there was a chemical odor in our room. Then the shower started bubbling and had the odor of raw sewage. The 5 minute walk to the beach was not safe with the locals harassing you to buy drugs. This hotel needs to be taken off your site because of the inaccurate pictures posted

Posted by on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Cesar Soto Gerente General

Estimado Huésped: Antes que nada recibe saludos de todos los empleados que disfrutamos de trabajar fuertemente cada día en este Hermoso Hotel. Es importante destacar que todos los comentarios de nuestros huéspedes son importantes para nosotros, ya que nos ayudan en la mejora continua. Decirte que contamos con Certificaciones de Seguridad e Higiene en todas nuestras áreas, los productos que manejamos son precisamente para cuidar la salud de nuestros huéspedes, no obstante lo que mencionas de los olores nos importa mucho por lo que ya hemos revisado los estándares de limpieza en nuestras habitaciones, solo para confirmar que todo está dentro de los parámetros establecidos. Me llama mucho la atención que te expreses de esa manera de los “locales” ya que no somos delincuentes, en puerto Vallarta nos destacamos por nuestra amabilidad, honestidad, cordialidad y calidad en nuestros servicios hacia nuestros turistas, somos una de las ciudades más amigables y seguras en el mundo, nuestro hotel hospeda más de 300 huéspedes diariamente y la mayoría se siente muy segura tanto dentro, hacia el club de playa y en la ciudad, lamento que tu experiencia difiera de la mayoría de nuestros huéspedes. Cordialmente,

4 out of 5
Small. Quaint. Family like. Needs more top shelf liquor.

Posted by on 12 Jun. 2019

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Comment from Hotel Management

13 Jun. 2019 by Vanessa Zepeda

Dear guest, Thank you for choosing our Hacienda as the setting to your getaway. We are happy to know that your experience was an enjoyable one! Thank you for your comments, our all inclusive liquors are definitely over our hotel clasification as a 3.5 stars hotel, however, we aim to alway provide an amazing experience with an overweighed quality-price ratio! Once again, thank you, we hope to be considered once again as the hosts to your Vallarta vacation. Until then, warmest greetings.

About the Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Location Blvd. Francisco Medina Ascencio 2699, Puerto Vallarta, JAL 48310

All-inclusive Details

  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • All food and beverages included
  • Food and beverage restrictions apply
  • One or more venues limit dining availability
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Shuttle service to offsite activities included

Property Features

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers a garden and a terrace. Smoking is allowed in designated areas at this 3.5-star Puerto Vallarta property.

  • 155 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • Built in 1950
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) (3.7 km / 2.3 mi)

Room Amenities

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive offers 155 accommodations with safes and complimentary bottled water. 32-inch LED televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • LED television
  • Digital channels
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Troje - This poolside buffet restaurant serves dinner and light fare. Guests can enjoy drinks at the bar.

Los Portales Restaurant - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Flavors of Mexico - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Cascada Bar - This bar overlooks the pool.

Beach Club Sanck Bar - This beachfront bar specializes in international cuisine and serves light fare only.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Hotel Spa
  • Hacienda Buenaventura Hotel Mexican Charm
  • Hacienda Buenaventura Spa Club
  • Hacienda Buenaventura Hotel Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm Puerto Vallarta
  • Hacienda Buenaventura Spa Beach Club Puerto Vallarta
  • Hacienda Buenaventura Hotel Mexican Charm All Inclusive
  • Hacienda Buenaventura Mexican Charm All Inclusive
  • Hacienda Buenaventura Hotel Spa Beach Club

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.