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"Very friendly and professional staff, immaculate grounds and facilities. " More

By a verified traveller on Mon 11 Nov 2019

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Hotel Description

4-star beachfront property near Playa Dorada Golf Course

On the beach

At this Puerto Plata property, you'll be within half a mile (1 km) of Playa Dorada Golf Course and 3 miles (5 km) of Lorilar Ranch. Amber Museum is 4.2 mi (6.8 km) away.

All-inclusive

A full-service spa, 5 restaurants, and an outdoor pool are all featured at this all-inclusive property. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the outdoor tennis court and free perks like buffet breakfast and free self parking.

Free WiFi, flat-screen TVs

The 180 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include 24-hour room service, coffee/tea makers, and free bottled water.

Room (Nirvana)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Amnesia)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Amnesia)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Nirvana)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Nirvana)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Bliss)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Everyone (5) Couples (1) Students (1) Family (2)
4 out of 5
Very friendly and professional staff, immaculate grounds and facilities.

Posted by on 11 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Viva Wyndham V Heavens

Dear customer, Thank you so much for your valuable comments on your vacation at Viva Wyndham V Heavens. It is very important to us to receive feedbacks and to know that you had a pleasant vacation. Please remember that we will be glad to welcome you back at Viva Wyndham V Heavens. Sincerely, Guest Service Staff Viva Wyndham V Heavens.

2 out of 5
The property was clean and maintained well. The free internet was almost not usable,you get connect for 3-5 minutes before dropping out. The rooms are very dated and in need of upgrading and repair. Our 3rd night our room had water on the floor and sheets after a rain storm. Called no one came for almost an hour. The next day went down stairs and front desk and guest services are completely clueless of customer service and solving issues. Manager was not available to speak with me and a assistant manage came over and was just as useless as the rest. Entertainment was not good it had no real variety very night was 1 hour of dance music than 1 hour of games and than the disco. Restaurants/food was good 4 different restaurants and a buffet. As for an Irish coffee from the same restaurant and got it made 3 different way in 3 tries. The bar tenders are free flowing with the cheap liquor but not every drink made the same way amazing you order a drink and depending on the bar tender how it made. Also no pool bar just and FYI. Spa was very good had s couples massage and was relaxing and great.

Posted by , from Rutherford, NJ on 2 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Viva Wyndham V Heavens

Dear Guest, Thank you for sharing your comments with us on your recent vacation at the north coast of the Dominican Republic. We regret the inconveniences that you might have experienced during your recent vacation at our resort. We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our commitment to continue improving the quality of our services for our future guest. Thank you for the opportunity to serve you at our resort. Kind regards, Guest Service Staff Viva Wyndham V Heavens.

4 out of 5
The beach was beautiful and the food was very good for an all-inclusive resort. We had fun and our stay was great - the staff accommodated us well. The drinks weren't the best I've ever had, but again this was kind of expected at an all-inclusive, and some of the staff entertainment was not the best but that wasn't why we were there so it was fine.

Posted by , from Charlotte, NC on 20 May 2019

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Comment from Hotel Management

21 May 2019 by Viva Wyndham V Heavens

Dear customer, We really appreciate your review. We are grateful for your remarks and especially we are happy to know that you had a memorable Stay at our Resort. Please do not forget that we will be pleased to welcome you back anytime. Best regards, Guest Service Staff Viva Wyndham V Heavens.

5 out of 5

Posted by on 8 May 2019

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Comment from Hotel Management

9 May 2019 by Viva Wyndham V Heavens

Dear Guest, Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens

4 out of 5
We had a very relaxed trip. We were completely comfortable

Posted by on 11 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Viva Wyndham V Heavens

Dear customer, We really appreciate your review. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. We look forward to welcoming you back soon at our Resort. Best regards, Guest Service Staff Viva Wyndham V Heavens

5 out of 5
People were fenomenal, entertaining, lovely, food was delicious. We had a lot of fun, we were sad to leave.

Posted by , from NY on 22 Jun. 2018

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Comment from Hotel Management

24 Jun. 2018 by Viva Wyndham V Heavens

Dear Guest, Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future. Kind regards, Guest Service Staff Viva Wyndham V Heavens.

2 out of 5

A very honest review.. you will want to read

Pros: The beach was very nice & it was clean but the vendors on the beach were VERY annoying.
Cons: The plumbing in the room. We had problems at least 3 times over our 5 day stay.
Location: The location is very country outside the hotel village there's not much to do. But I did go to the Waterfall excursion it was very nice and fun!
I am a person who never leaves reviews but I want to let people know before booking this hotel before they feel like they have wasted their money like I have. I stayed here from 3/12-3/16/18. This hotel is literally for people that are 50+. I am 20 years old and so was the person I went with and we felt very left out and found ourselves bored! Of course, we enjoyed the pool and beach and made the best of it but it is a very small resort and not very fun. The rooms were nice and clean but the plumbing HORRIBLE! The person I went with had to go back to the room to get his wallet and he found that the toilet had overflowed and the whole bathroom was soaked. The shower has no door so when you shower the bathroom floods too. The food places are not good. The only good place was the buffet. At the restaurant the portion sizes are very small and the food not even good. The bar was okay but drinks were not mixed well. And what really set me off about this hotel is that our last night it rained and our room flooded. We were on the first floor so all the water had come through the CLOSED sliding doors and flooded our room. We went to the reception desk and asked what we can do and they said nothing cause no other rooms were available and this "never happened before" .. so you're gonna tell me on a tropical island you never got rain before? Yeah no, but to conclude I have been very honest with this review and I will NOT return to this hotel. Felt like a waste!

Posted by , from New Jersey on 17 Mar. 2018

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Comment from Hotel Management

20 Mar. 2018 by Viva Wyndham V Heavens

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Viva Wyndham V Heavens. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, Guest service Staff Viva Wyndham V Heavens.

3 out of 5

Very clean but that's about it

It was ok when we got there even though the pic online shows differently.I requested a king size bed but got two beds instead.I asked for late night service a chicken sandwich got a tuna fish instead.The drinks at The Sound upstairs was horrible maybe the young lady didn't enjoy her job.Every morning you have people bugging you and talking to you when I was out here for some serious rest.The beach is beautiful but they need to limit those vendors it's annoying.The food well let's just say I got sick.The same thing EVERYDAY probably a few thing different but it's ALWAYS the same menu.Had to go to mom's house to eat real food.The room should have been more romantic for it is an all adults.It was all in white sheets the room could have been decorated nicely it really didn't turn me on.The only beautiful was the bathroom and the balcony.The music was horrible I didn't come to DR from NY to listen to Drake or any old school music so me and my partner party elsewhere outside the hotel.As a cook the food was cold and I am pretty sure it wasn't at it right temperature.And the receptionist at the front desk well no smiles when I got there up to when I left will they see me again...NOPE I have plans for other hotels next yr..So if I didn't get pregnant while I was out there trusssst me it wasn't my man fault! It the turn off rooms and bad stomach aches heading to the bathroom..I was better off staying at mom house nothing like home sweet home but this is my opinion so enjoy

Posted by , from NY on 25 Aug. 2016

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Comment from Hotel Management

29 Aug. 2016 by GMVWVH

Dear customer, We appreciate the time you dedicated to write your remarks about your stay at Puerto Plata. Your review will assist us in our commitment to improve in all aspects of our operations. We regret not having been able to fulfill your expectations. Thank you for the opportunity to serve you at our resort. Kind regards, General Manager Viva Wyndham V Heavens

About the Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Location Playa Dorada Complex, Puerto Plata, 570000

All-inclusive Details

  • Kayaking included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Tennis rackets included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only , pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and snorkeling. Free breakfast is available. There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, an outdoor tennis court, and a spa tub. Free self parking is available. This 4-star Puerto Plata property is smoke free.

  • 180 guestrooms or units
  • 3 levels
  • 5 dining venues
  • Built in 2015
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Puerto Plata (POP-Gregorio Luperon Intl.) (15.1 km / 9.4 mi)
  • Parking: Free self parking

Room Amenities

Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only offers 180 accommodations with free minibar items and safes. 40-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Puerto Plata property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast.

V Kitchen - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Blend - This restaurant specializes in fusion cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Rosmarino - This beach restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Puebla 222 - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sofrito - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Viva Wyndham V Heavens - All-Inclusive Resort, Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.The property affirms that it follows sanitization practices of Count on Us - Wyndham guidelines.

  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Viva Wyndham V Heavens Adults All Inclusive Puerto Plata
  • Viva Wyndham V Heavens Adults Puerto Plata

You should know

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Promotions

Special Wedding Offer

Book an onsite wedding event and receive an upgrade to an ocean view room category with king bed, subject to availability, in-room breakfast morning after wedding, fruit basket in room, late morning housekeeping service, civil judge and legal expenses (excludes legalization), in-room honeymoon surprise, wedding coordinator and translation services, late check-out, subject to availability, romantic dinner for 2 persons, bridal bouquet; wedding cake and sparkling wine for up to 20 persons, background music, decorations, 10 color photos, and reception dinner the night of the wedding.


Must book a stay and an onsite wedding event to receive benefits. Guests must contact the hotel directly to arrange wedding services; contact information is provided on the booking confirmation email. Full details at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Honeymoon Special Offer

Book a minimum 3-night stay in any room category and receive an upgrade to a higher room category, subject to availability, 1 bottle of sparkling wine, a fruit basket, an appetizer tray, a 7” x 4” photo, and 2 t-shirts.


Must book a minimum 3-night stay to receive benefits. Full details at check-in. Guests booked in a Honeymoon rate plan must present their official wedding/civil partnership certificate at check-in; date of travel cannot exceed 6 month from marriage date. If official marriage certificate is not presented at check-in, the hotel reserves the right to amend the room rate. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.