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Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools

Guest reviews

4.4/5 Excellent
938 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitizer provided

Map

Explore the area

Popular LocationDolphinaris Riviera Maya Park3 min drive
Popular LocationPuerto Aventuras Golf Club6 min drive
Popular LocationDolphin Discovery8 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)20 min drive

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    About this area

    Puerto Aventuras

    Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Dolphinaris Riviera Maya Park and Puerto Aventuras Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Xpu-ha Beach. Ecopark Kantun Chi and Xcaret Eco Theme Park are not to be missed. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

    Map
    Popular Location

    What's nearby

    • Dolphinaris Riviera Maya Park - 3 min drive
    • Puerto Aventuras Golf Club - 6 min drive
    • Puerto Aventuras Marina - 7 min drive
    • Dolphin Discovery - 8 min drive
    • Oasis Beach - 17 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 67 min drive

    Restaurants

    • The Market – Buffet restaurant with a bar offering international cuisine. Serves breakfast and dinner daily.
    • Pizzeto – Restaurant with a bar offering Italian cuisine. Serves dinner daily.
    • Frida – Restaurant with a bar offering Mexican cuisine. Serves dinner daily.
    • Ipanema – Restaurant with a bar offering Brazilian cuisine. Serves dinner daily.
    • Zen – Restaurant with a bar offering Asian cuisine. Serves dinner daily.

    About this property

    Hard Rock Hotel Riviera Maya - All Inclusive

    Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 1264 rooms boast jetted tubs and offer free WiFi and balconies. 24-hour room service and premium bedding are standard, as are flat-screen TVs with satellite channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    Meals and beverages at companion properties

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Kayaking
    Snorkeling

    Land activities

    Climbing wall
    Fitness facilities
    Tennis
    Tennis lessons
    Volleyball

    Lessons/classes/games

    Aerobics
    Bartending
    Cooking
    Dancing
    Language
    Pilates
    Water fitness
    Yoga

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • 24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    • Free full breakfast available daily 7 AM–11:30 AM
    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 2 coffee shops
    • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 2 outdoor pools
    • 2 outdoor tennis courts
    • Aerobics classes
    • Arcade/game room
    • Basketball
    • Billiards/pool table
    • Children's pool
    • Fitness center
    • Full-service spa
    • Kayaking
    • Mini golf
    • Nightclub
    • Pilates classes
    • Rock climbing
    • Sauna
    • Shopping
    • Spa tub
    • Steam room
    • Tennis
    • Volleyball
    • Yoga classes
    • Ziplining

    Family friendly

    • 2 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free rollaway/extra beds
    • Grocery/convenience store
    • Mini golf
    • Snack bar/deli
    • Supervised childcare/activities (surcharge)

    Conveniences

    • ATM/banking services
    • Elevator
    • Gift shop/newsstand
    • Grocery/convenience store

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf cart
    • Golf clubhouse
    • Golf clubs
    • Golf lessions with a pro
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Portuguese
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference center (87823 square feet of space)

    Outdoors

    • Beach umbrellas
    • Garden
    • Private beachfront location
    • Terrace

    Spa

    • 50 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Hot springs/mineral springs
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - sports
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Designated smoking areas (fines apply)
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Free rollaway beds
    • Linens
    • Premium bedding

    Bathroom

    • Bathrobes
    • Designer toiletries
    • Hair dryer
    • Jetted bathtub
    • Rainfall showerhead
    • Separate bathtub and shower
    • Towels

    Entertainment

    • Flat-screen TV
    • Premium channels
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    Outdoor space

    • Balcony

    More

    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Slippers

    Policies

    Check-in

    Check-in from 3:00 PM - 5:30 AM
    Express check-in
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available
    Fees may apply; contact the property in advance to make arrangements

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Free rollaway/extra beds

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Airport shuttle fee: MXN 60 per room (roundtrip)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a smoke detector
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays
    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
    Contactless check-in and contactless check-out are available
    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    Guests under 16 years old are not allowed in the spa

    Guest reviews

    Overall score and ratings for Hard Rock Hotel Riviera Maya - All Inclusive

    4.4
    Excellent
    5 - Excellent
    603
    4 - Good
    219
    3 - Okay
    60
    2 - Mediocre
    41
    1 - Poor
    15
    4.6
    Cleanliness
    4.6
    Service and Staff
    4.4
    Amenities
    4.5
    Property condition

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Aug 2020

      4/5 Good

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Muy satisfecho con el servicio todo el personal muy hamable y la Limpiesa en general excelente

      Stayed 5 nights in Aug 2020

      3/5

      • Liked: Cleanliness
      • Disliked: Staff & service

      Stayed 5 nights in Jul 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      The resort was really great. A little dated, but once you get past that everything else is superb. The staff are super friendly and the service is excellent. The food we had in every restaurant was fantastic, could not fault it. The room service food leaves a bit to be desired but we only had it once as the restaurants were so good! Pool, beach, water park all excellent as were the other amenities with loads to do for kids. The only negative I will offer up is the "sales pitch" that they will try to give to you. They will dress it up as breakfast and a chat with no obligation, but I will call it what it is, Pressure selling trying to get you to buy future vacations at hard rock resorts. It was 90 minutes of our time but we got a big discount at Xcaret so I guess it was worth it. Other than that I could not recommend this resort more! My family and I had a brilliant time!

      Stayed 7 nights in Jul 2020

      3/5

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 5 nights in Jul 2020