Preferred Club Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Dolphin View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Honeymoon Hot Tub Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Breakfast Plan Deluxe Ocean View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Breakfast Plan Deluxe Pool View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Breakfast Plan Deluxe Pool View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Breakfast Plan Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Preferred Club Dolphin View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Ocean View Two Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Preferred Club Dolphin View King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deal of the day

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

See all rooms (19)

3.9 out of 5

Good!

See all 54 Travelocity Reviews

"Food was mediocre. Our room smelled so musty. Lacked in restocking of towels. Bars were always running out of top self liquor during the day and would ... " More

By a verified traveller on Sun 02 Feb 2020

Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive ratings based on 54 Verified Reviews

Review Summary

3.9 out of 5 4.0 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 3.0 out of 5.0

Guest reviews for Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

4 out of 5

well maintained

Pros: Free Internet

Cons: all restaurants not open

Overall it was very good. More english tv channels would be nice .

Posted by crazytimes, from canada on 26 Oct. 2012

Was this review helpful to you?

1 out of 5

The toilet was broken... we were told we are not supposed to flush toilet paper down and to throw it in the basket in the bathroom. This caused the bathroom to smell. The lamp next to the bed was broken and wire was frayed. The A/C did not work 3 of the 4 nights we were there. Many complaints were made to the front desk and each time they said someone would come look at it. Each time they would say it was fixed it and it clearly was not.

Posted by a verified traveller on 7 Feb. 2020

Comment from Hotel Management

7 Feb. 2020 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We apologize for the inconvenience that you experienced during your stay. We will be sending your comments to the corresponding areas, in order to implement the improvements. Best regards! Erick Pérez

3 out of 5

Food was mediocre. Our room smelled so musty. Lacked in restocking of towels. Bars were always running out of top self liquor during the day and wouldn’t get anymore. Good activities. Nice pool. Nice staff.

Posted by Hanna, from Minneapolis on 2 Feb. 2020

4 Feb. 2020 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We feel sorry, reading that we did not exceed all your expectations. All your kind comments will be shared with the corresponding areas, in order to implement the improvements and make our guests stay an excellent lifetime experience. Receive best regards from paradise. With these changes, we would love to have a second chance to show you the quality that we can provide. Erick Pérez

2 out of 5

Positive:Small and everything was close by. ll staff friendly. No straws. Drinks were weak but had top shelf bottles. Food variety good. Bed and pillows good.Did not need to wear wristbands or checkout beach towels.Cabs always available. Concierge very helpful, especially Akzel and a young lady forgot her name ;( . Cafe had excellent coffee drinks. Negative: Schedules not always accurate. One restaurant was closed the whole week while saying it would be open every other day. Tub leaked all week, never fixed. Always asked for more towels. TV remote was broke. Mildew or musty smell in room. Other room doors closed loudly. Only red or white to choose from without paying many dollars for bottles. Pushed to attend showing at other location not disclosed as a full 90 minute (actually 3 hour) vacation club pressure sale. Very little entertainment to choose from.1 show per day were alright. Need more vacation style music live and/or recorded played. Water in beach area too shallow and had white plastic that cut my foot. Wedding party's music was too load (although one had excellent music). Only 6-7 English TV channels. Elevators broke down near end of stay. Rooms need updating.

Posted by David, from Atlanta, Georgia USA on 16 Dec. 2019

18 Dec. 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you very much for taking the time to rate your recent experience at the resort. We feel really sorry reading that we did not exceed your expectations. All your kind comments will be sended to the correspondent areas in order to implement the improvements. Whit this we would love to recover your confidence in us, and we would love to have the pleasure of hosting you again Receive our best regards from paradise. We wish you happy holiday! Erick Pérez

Easy access to the beach. The adult swim up bar was nice

Posted by a verified traveller on 21 May 2019

21 May 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for taking the time to rate your recent experience in the Resort. We feel really happy reading that you had an excellent time in our facilities. Thanks for trust in our excellent service for your vacations. Warm regards from paradise. Looking forward to having you back in the near future. Erick Pérez

I did not like anything. From the service to not disclosing the ocean and beach were not accessible until after our check in. The room was musty and the staff argued with us about leaving the facility and penalizing us for cost as i not their responsibility to disclose the beach and sea conditions. In the end the staff told us we would be penalized 3 days if we left. The full amount was returned to our account after leaving. They did charge us for 2 days even though we left before the second day began. The staff time and time again tried to get more from us and was unapologetic about it we stayed here when it was the omni, sunscape but will never return to our favorite resort because of the way we were treated by dreams.

Posted by John, from Tunkhannock on 15 May 2019

18 May 2019 by E-Concierge & Social Media Coordinator

Dear John: Thank you so much for taking the time to rate your recent experience in our facilities. We feel really sorry that our service and Resort do not exceed your expectations. Be assured that all these comments will be sended to the correspondent areas, in order to provide a better experience in the future. Please feel free to contact us in order to provide a solution for this inconvenient. Receive warm regards. Erick Pérez

Posted by a verified traveller on 24 Mar. 2019

1 Apr. 2019 by E-Concierge & Social Media Coordinator

Dear guest: Thank you so much for your rate. We try to provide an excellent lifetime experience. We can see that we achieve this with you. Receive kind regards from all the staff. Erick Pérez

5 out of 5

We liked the private little cove that it offered and the awesome beach bars and grotto.

Posted by MikeMcAtee, from Normal, IL on 6 Mar. 2019

13 Mar. 2019 by E-Concierge & Social Media Coordinator Coordinador

Dear MikeMcAtee: Thank you so much for your kind words. We try to provide excellent service and facilities for our hosted families, i can see that we achieve a satisfactory visit with you! Receive warm regards from all the staff, we will be so happy receiving you in the near future. Erick Pérez

For a hotel that is about 10 years old there is obviously signs of age, the staff work extremely hard on making the grounds look amazing. I upgraded my room stayed on the 7th floor the ocean view was amazing. I enjoyed the little snacks and the premium lounge at the end of our hall. They make a great drink and we’re not stingy with the good stuff. My only issue with the upgrade was we were told we could enjoy the hydrotherapy at the spa which was a major selling point for myself to then be told it was on between 11-2 then the next day was told it was 12pm this needs to be fixed was very unhappy with this and actually complained which is not my thing. Food was ok, we didn’t get to try everything as the restaurants close some nights. We found that the tv with the schedule wasn’t accurate for restaurants sometimes. The natural pool is amazing with all types of fish. Beach was clean and I thought great. Staff was helpful and for the most part helpful minus the upgrade misrepresentation and the spa changing hours. Room service was efficient. Wish they had a premium lounge next to pool wasn’t fun going up to the 7th floor everyone. I would visit again for the right price.

Posted by a verified traveller on 15 Jan. 2019

31 Jan. 2019 by Erick Pérez E-Concierge & Social Media Coordinator

Hi! Thank you so much for this amazing review! In Dreams Puerto Aventuras Resort & Spa we search to provide a lifetime expirience, we can see that we achive it in your case. All the comments will be sended to the corresponded areas, in order to imprube them! Recibe kind regards from all the staff of Dreams Puerto Aventuras Resort & Spa

Nice ocean view room on Preferred Club floor. Bed was hard as a rock - like sleeping right on the tile floor. Room A/C struggled to keep the room at temp, never quite getting to the 72 F we had set on the thermostat. Not too much of a problem in October, but could potentially be uncomfortable in July. Preferred Club lounge was ok for coffee or a drink, but only had tables set for meals, and could have benefited greatly from some informal seating, although the small size likely rules out such a possibility. The Club basically gets you a better view on a higher floor, no other amenities to speak of. Hotel seems to be geared mostly for families with young kids. Very small beach area with safety buoys in the ocean keeping you to about waist deep water. Same with the pools - waist deep only, even the adults only pool. Small beach area is used for activities during the day and shows at night, no quiet beach area available. Food was passable at best. Main buffet has A/C, as does the el Patio Mexican restaurant, all others are open air. Don’t bother with the sushi resturaunt - it’s basically what you would find in a second rate grocery store. Drinks were ok, but weak. Staff were friendly and hard working. An indigenous rodent called an Agouti (related to the guinea pig) plagues the area, and while I could understand them on the beach, perhaps, they were also in some of the outdoor eating areas, looking for scraps right under the table next to us.

Posted by GoBucks2018, from Indianapolis on 14 Oct. 2018

16 Oct. 2018 by Social media, Econcierge. Dreams Puerto Aventuras

We regret to hear that your stay was not entirely satisfactory. One of our goals is to get our guests to leave with a smile on their face, after having enjoyed the facilities we can offer, how bad that has not been the case with you. Thank you for sharing your comments and let us know about your experience. Without doubt, we value your opinion and will be taken into account to improve in the future. Kind regards!

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Hotel Description

Preferred Club Ocean View King Bed

Deluxe Dolphin View King

Deluxe Room, 1 King Bed, Ocean View

Deluxe Dolphin View Double

Honeymoon Hot Tub Dolphin View King

Breakfast Plan Deluxe Ocean View Double

Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive ratings based on 54 Verified Reviews

Guest reviews for Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

well maintained

About the Dreams Puerto Aventuras Resort & Spa - Optional All Inclusive

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