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"I enjoyed the grounds of the resort as outside it was wonderful, wildlife was present, and it was nicely upkept. The rooms needed to have proper air c ... " More

By a verified traveller on Wed 15 May 2019

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Hotel Description

4-star beachfront property near Ecopark Kantun Chi

Beachside getaway

You'll find Kantenah Lagoon and CEDAM Museum within a 15-minute walk of this Puerto Aventuras property. Also, Oasis Beach is within half a mile (1 km) and Puerto Aventuras Marina is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and a nightclub. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the 5 outdoor pools and perks like free valet parking and free WiFi.

Free WiFi, balconies

The 423 guestrooms boast modern comforts like plasma TVs with cable channels, along with free WiFi. Other amenities include furnished balconies, rainfall showerheads, and free bottled water.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$229* Per night/room 3 Jul. - 4 Jul.

Privileged Romance

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privileged Superior Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Deluxe

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privileged Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Privileged Superior

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Catalonia Riviera Maya Resort and Spa All Inclusive ratings based on 29 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Catalonia Riviera Maya Resort and Spa All Inclusive

Everyone (23) Couples (2) Family (3)
5 out of 5
Food was very good for buffet they have a server who will make you omelettes, eggs, meat, crepes, and the a la carte is awesome especially the aruxi and steak house. Friendly staff, nice rooms, beautiful beach and pools. Watch out for people in white jackets when you come in it’s a timeshare thing.

Posted by on 29 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by General Manager

Dear guest, Thank you! Your score make us really happy and motivating us to keep working with love as we have done so far. We hope you can come back soon and repeat the same success of this holidays. Best regards.

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

16 Mar. 2020 by gem

thanks for your great score, we hope to see you again

3 out of 5

Posted by on 27 Oct. 2019

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Comment from Hotel Management

4 Nov. 2019 by gem

Dear guest, we hope you can return to the Riviera Maya and we hope to improve the score. Best regards

5 out of 5

Posted by on 15 Oct. 2019

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Comment from Hotel Management

4 Nov. 2019 by gem

thanks for your great score.

2 out of 5
The customer service was horrible, certain situations came about and staff didn't go above and beyond to please the customer. There wasn't enough selection of foods. Limited amount of restaurants, due to the length of stay. Francisco the bartender at the Beach Bar, on the other hand made our experience and enjoyable one from the moment we arrived.

Posted by on 20 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by gues exp

Dear Guest, Thank you for staying at Catalonia Riviera Maya. We regret that your stay at our hotel did not entirely correspond to your expectations. We highly value your observations regarding our services, which have been shared to the departments involved, in order to take the corrective measures. Thank you again and we look forward to the opportunity of welcoming you back. Kind regards

1 out of 5
Property should not be advertised as great beach. Travelocity should take care better if her customers who book through them. We arrived at resort that was covered in seaweed, there was no place to swim. Awful

Posted by on 27 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by guest exp

Dear guest; Thank you for sharing your experience with us. I regret to hear that the situation of the beach didn't meet your needs and expectations. I can assure you that we are already working in our areas of improvement to offer the best experience to our future guests. We appreciate the time you took to share your concerns. Warm regards.

5 out of 5

Posted by on 15 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by General Manager

Dear guest, Thank you for taking the time to rate the service received during your visit, we are happy to know that we meet your expectations. We would be happy to serve you again, I hope you come back soon. Best regards.

4 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by guest exp

Dear Guest, Thanks for staying with us and for your score. We will definitely be happy to welcome you back for another vacation. Best regards

4 out of 5
I enjoyed the grounds of the resort as outside it was wonderful, wildlife was present, and it was nicely upkept. The rooms needed to have proper air conditioning, as the first room we had wouldn't cool down and we had to switch rooms. The second room also reached a point where it would not cool lower than a certain degree. Everyone has different comfort levels and I need it to be colder in order to sleep well. The staff was more than pleasant and helpful, especially Pedro from the beach bar; he went above and beyond to assist us and make sure we were enjoying ourselves. The only other thing I would add to this resort is a limited room service menu. That is something that is standard with most resorts. The restrooms in the main areas need some work, especially by the front desk. Many restrooms did not fully have working toilets and sinks as many were not in service. Ultimately a very nice resort and very beautiful.

Posted by , from Iowa on 15 May 2019

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Comment from Hotel Management

21 May 2019 by General Manager

Dear Sara, thank you very much for taking the time to describe your experience, we have always liked our guests to take the time to share, because it helps us a lot to know the areas in which we must work to eliminate bad impressions, such as maintenance in the room and public areas, that without a doubt, our Maintenance Manager will be aware that a situation like this is not repeated. Dear guest, thank you very much for your contribution and let us know the memory with which you have returned home, we certainly wish you to come back once again, we would love to show you the positive changes we can make and take care of you. Best regards.

5 out of 5
Resort is perfect. Great pools or snorkeling in lagoon. Clean, comfortable and great location. Staff is friendly and nice. Safe location.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

19 Mar. 2019 by General Manager

Dear Guest, Thanks for staying with us and for share your score. We are glad that you had choose our hotel as a destination in the Caribbean and we wait you come back soon!

About the Catalonia Riviera Maya Resort and Spa All Inclusive

Location Av. Xcacel, Lote 1, Plano 2, Puerto Aventuras, QROO 77783

All-inclusive Details

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • All meals served buffet-style
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Catalonia Riviera Maya Resort and Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Catalonia Riviera Maya Resort and Spa All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars, and 9 bars/lounges. WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Puerto Aventuras property.

  • 423 guestrooms or units
  • 4 levels
  • 15 buildings
  • 10 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 2 swim-up bars
  • 9 bars or lounges
  • Built in 2000
  • Nightclub
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 5
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (77.9 km / 48.4 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Catalonia Riviera Maya Resort and Spa All Inclusive offers 423 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to furnished balconies. Plasma televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony (furnished)
  • Plasma television
  • Cable channels
  • Premium channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Wheelchair accessible

Food & Drink

La Brisa - This poolside buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

El Mercado - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bamboleo - Overlooking the pool, this restaurant specializes in international cuisine and serves lunch only. Open daily.

La Creperie - This poolside theme restaurant serves breakfast and lunch. Open daily.

Bellavista - This theme restaurant specializes in Italian cuisine and overlooks the ocean. Open daily.

Spa Services

  • Number of treatment rooms 7
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Catalonia Riviera Maya Resort and Spa All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No pets or service animals allowed
  • Debit cards
  • Number of children who can stay free - 2

Hotel Names

  • Catalonia Maya Resort
  • Catalonia Maya Riviera
  • Catalonia Maya Riviera Resort
  • Catalonia Riviera Maya All Inclusive
  • Catalonia Riviera Maya Puerto Aventuras
  • Catalonia Riviera Maya Resort All Inclusive Puerto Aventuras
  • Catalonia Riviera Resort
  • Riviera Catalonia
  • Riviera Catalonia Maya Resort
  • Riviera Maya Catalonia
  • Catalonia Riviera Maya Resort All Inclusive
  • Catalonia Riviera Maya Resort All Inclusive Solidaridad
  • Catalonia Riviera Maya Solidaridad
  • Catalonia Riviera Maya
  • Catalonia Riviera Maya Resort Spa All Inclusive
  • Catalonia Riviera Maya All Inclusive Puerto Aventuras
  • Catalonia Riviera Maya Inclus

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.