Skip to main content
Beginning of main content
4.8 out of 5

"The property is beautiful, very clean and I felt very safe as a lone female traveler. The restaurants served a variety of high quality foods and premi ... " More

By a verified traveller on Thu 02 Jan 2020

Enter dates to see availability

Hotel Description

4.5-star beachfront property near Maroma Beach

Beachfront retreat

Within a 5-minute walk of the property, you'll find Maroma Beach and El Manglar Golf Course. Puerto Morelos Town Square is within 12 miles (20 km) and Xcaret Eco Theme Park is within 25 miles (40 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the 3 outdoor pools and free perks like buffet breakfast and valet parking.

Free WiFi, iPod docks

The 540 individually decorated guestrooms offer free WiFi and iPod docks. Free minibar items, furnished balconies or patios, and 24-hour room service are also available.

Deluxe Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$417* Per night/room 1 Jul. - 2 Jul.

Silver Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golden Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Emerald Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Diamond Suite Privilege

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Superior Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Valentin Imperial Riviera Maya All Inclusive - Adults Only ratings based on 29 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Valentin Imperial Riviera Maya All Inclusive - Adults Only

Everyone (18) Couples (7) Family (1)
5 out of 5

Posted by on 29 May 2020

Was this review helpful to you?
5 out of 5

Posted by on 26 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

20 Feb. 2020 by VI

Dear guest, We appreciate all kinds of feedback, and when we receive compliments given our hard work and efforts we feel rewarded and encouraged to keep it up. It is so refreshing to know you had overall a great experience and look forward to your next visit! Best Regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
The property is beautiful, very clean and I felt very safe as a lone female traveler. The restaurants served a variety of high quality foods and premium drinks. The service in all areas was impeccable.

Posted by , from Houston on 2 Jan. 2020

Was this review helpful to you?
Comment from Hotel Management

4 Jan. 2020 by VI

Dear guest, Thank you for sharing your positive review regarding the time you spent at Valentin Imperial Riviera Maya during your holidays. We are flattered by reading you had such a great time and that the quality of our services was up to your expectations along with the activities and services. We want to take customer service up to the next level as making everybody feeling like home , thus you can have total certainty that we will go out our way on your next trip to make your holidays truly a success. Kindest regards,

5 out of 5
This was our first time to an all inclusive. I tried to avoid reviews, just wanting to go in without any preconceived ideas. I was blown away by the beauty of the grounds, the buildings, God's amazing creation, as well as the friendly helpfulness of the staff. There is something for everyone - whether you're seeking party fun, sports/group activities, or quiet seclusion to restore the body and soul.

Posted by on 2 Nov. 2019

Was this review helpful to you?
Comment from Hotel Management

19 Nov. 2019 by VI

Dear guest, It was truly quite an honor to be your host in such special occasion ! Just like you loved the hotel, we all in our team loved by serving you while you were here. Thank you for sharing a detailed review of all the services that were at your disposal and how greatly you enjoyed it. All of our team will be happy to read that you enjoyed their hard work and you can be sure that we will strive to keep up the good work as you have stated. We really appreciate when our guests not only enjoy the services but also of the hard efforts our team displays in every step they take. Thank you once again for your kind words. Looking forward to welcoming you back next year! Best regards, Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
The grounds are gorgeous and so lush and well kept. The resort is BIG and a lot of walking, but we didn't mind it, especially after eating so much. The rooms are nice but pretty basic. The food is pretty good, but the buffets are repetitive each day.

Posted by on 24 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

26 Sep. 2019 by VI

Dear guest, Thank you for sharing such kind words of the great service and holidays you experienced while you were here with us; it was truly a pleasure to have you around. You have a place right here waiting for you every time you wish it. Looking forward to welcoming you back with wide-open arms. Vicente Iglesias General Manager and all the Valentin Imperial Riviera Maya staff.

5 out of 5
Everyone at the Valentin Imperial Rivera Maya was wonderful! I especially want to recognize Travelocity for helping us transfer our reservation to this location because 6 of our friends were there, and we had mistakenly booked at another location. Thank you, we had a wonderful time. All the food, service and amenities were excellent!

Posted by on 14 Sep. 2019

Was this review helpful to you?
5 out of 5
Loved every part of our stay. This is our second time at this resort. The only thing we would change would be more casual dinner options. Most every restaurant required long pants/collared shirts for dinner. We were all about shorts and t-shirts all week!

Posted by on 4 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Aug. 2019 by Customer Care Team

Dear recent VIM guests, We really want to thank you for the positive impressions you have published about your recent stay at our resort; we are sure this has helped many travelers from Expedia Group community to confirm that our Valentin Imperial Maya Resort is the perfect hotel for their vacation. Please let us know as soon as you are ready to comeback, our great team will be ready to exceed your expectations again! Wishing you all the best,

5 out of 5
The property was beautiful with lush landscaping. It was very clean and the staff was extremely friendly.

Posted by on 25 Jul. 2019

Was this review helpful to you?
Comment from Hotel Management

11 Aug. 2019 by Customer Care Team

Dear guest, Thank you very much for your kind review and we are delighted you enjoyed your stay, in particular the service you were offered by my colleagues. It was a pleasure having you with us and we look forward to welcoming you back again very soon at Valentin Imperial Riviera Maya. With kind regards,

4 out of 5
This is a beautiful property. The staff is amazing. There is great entertainment at the larger pool during the day and int the main courtyard in the evening. The food was good but not great. The bed was a little stiff. All in all a wonderful place to have a vacation.

Posted by , from Austin Texas on 5 Jun. 2019

Was this review helpful to you?
Comment from Hotel Management

5 Jun. 2019 by VI

Dear guest Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service and entertainment which you enjoyed during your holiday. May the wonderful memories of your stay entice you to return for another splendid holiday. Kind regards,

5 out of 5
This resort was beautiful. The grounds are very well kept and all of the facilities were kept very clean. Food is very important to me at these resorts, and I can honestly say that all the restaurants were great. I would say for the breakfast and lunch buffets, I preferred the location by the beach...food seemed to be fresher and more options. The bars and pools were very nice as well, like other resorts you have to reserve your chairs early. The fancier bar (i believe it's called Don Miguel) has pretty cool and unique drink choices...but follow the dress code because they will politely ask you to leave if not. The only draw back (and honestly it's not a big deal) was that there is a lot of foliage around the resort and while beautiful, you can't see the ocean from the actual resort grounds. They do have a beach bar so you can enjoy the ocean view. I read reviews about how large the resort was, and while it was larger, our room was in building 3 which was very central to everything so it really wasn't bad. Overall, we would definately come back to this resort.

Posted by on 12 May 2019

Was this review helpful to you?
Comment from Hotel Management

13 May 2019 by VI

Dear guest Kindly accept our gratitude for the charming review that you have shared with regards to your recent stay at Valentin Imperial Riviera Maya. Your kind words left nothing to the imagination. For sure, prospective guests who read your comments will be enticed to experience the same level of service and entertainment which you enjoyed during your holiday. May the wonderful memories of your stay entice you to return for another splendid holiday. Kind regards,

About the Valentin Imperial Riviera Maya All Inclusive - Adults Only

Location Carr.Fed.307 Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • Taxes included
  • Spa/beauty facilities and services not included
  • Gratuities included
  • Additional gratuities accepted
  • All onsite activities, and facilities and equipment included
  • Airport transfers not included
  • Onsite live performances included

Property Features

Valentin Imperial Riviera Maya All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Valentin Imperial Riviera Maya All Inclusive - Adults Only you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a health club, and a garden. Valet parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 540 guestrooms or units
  • 15 buildings
  • 8 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

Valentin Imperial Riviera Maya All Inclusive - Adults Only offers 540 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

L´ Olivo - This restaurant specializes in Italian cuisine and serves dinner only.

Ginger - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

La Hacienda - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Taman Sari - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

L´Alsace - This restaurant specializes in French cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Spa tub in spa
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Valentin Imperial Riviera Maya All Inclusive - Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.

  • Caters to adults only
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • No pets or service animals allowed
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 174 per room (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Maya Imperial
  • Maya Imperial Valentin
  • Maya Valentin Imperial
  • Valentin Imperial All Inclusive
  • Valentin Imperial Maya
  • Valentin Imperial Maya All Inclusive Playa del Carmen
  • Valentin Imperial Maya Playa del Carmen
  • Valentin Maya All Inclusive
  • Valentin Maya Imperial
  • Valentin Imperial Maya Hotel Playa Del Carmen
  • Valentin Imperial Maya Riviera Maya, Mexico
  • Valentin Imperial Riviera Maya Adults Hotel Playa del Carmen
  • Hotel Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya – Adults Only Playa del Carmen
  • Valentin Imperial Riviera Maya Adults Playa del Carmen
  • Valentin Imperial Rivera Maya All Inclusive Adult Hotel
  • Valentin Imperial Riviera Maya Adults Hotel
  • Valentin Imperial Riviera Maya Adults
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya
  • Valentin Imperial Rivera Maya All Inclusive Adult
  • Valentin Imperial Rivera Maya All Inclusive Adult Only
  • Hotel Valentin Imperial Rivera Maya All Inclusive - Adult Only
  • Valentin Imperial Riviera Maya All Inclusive Adults Only
  • Valentin Imperial Riviera Maya All Inclusive
  • Valentin Imperial Maya All Inclusive
  • Valentin Imperial Riviera Maya – Adults Only
  • Valentin Imperial Riviera Maya– All Inclusive – Adults Only
  • Valentin Imperial Riviera Maya

You should know

  • Valentin Imperial Riviera Maya All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
url importing http://fr.travelocity.ca/Playa-del-Carmen-Hotels-Valentin-Imperial-Riviera-Maya-All-Inclusive---Adults-Only.h1789787-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-Valentin-Imperial-Riviera-Maya-All-Inclusive---Adults-Only.h1789787-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://fr.travelocity.ca/Playa-del-Carmen-Hotels-Valentin-Imperial-Riviera-Maya-All-Inclusive---Adults-Only.h1789787-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.