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Reception
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
On the beach, snorkeling, sailing, kayaking
4 outdoor pools

Guest reviews

4.5/5 Wonderful
999 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya6 min drive
Popular LocationPunta Esmeralda Beach12 min drive
Popular LocationPlaya 8813 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, The Royal Haciendas All Inclusive Resort & Spa is on the beach. The area's natural beauty can be seen at Mamitas Beach Club and Punta Esmeralda Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Scuba diving, parasailing, and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

    Map
    Popular Location

    What's nearby

    • Grand Coral Golf Riviera Maya - 6 min drive
    • Quinta Avenida - 9 min drive
    • Guadalupe Church - 12 min drive
    • Punta Esmeralda Beach - 12 min drive
    • Playa 88 - 13 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 44 min drive

    About this property

    The Royal Haciendas All Inclusive Resort & Spa

    Catch some rays at the beach or spend the day relaxing at The Royal Haciendas All Inclusive Resort & Spa's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 252 soundproofed rooms feature free WiFi and pillowtop beds. Guests will appreciate conveniences like microwaves and coffee makers, while plasma TVs with satellite channels and DVD players provide a bit of entertainment.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)
    Meals and beverages at companion properties
    Dining and beverage availability limited at one or more venues

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Kayaking
    Sailing
    Snorkeling

    Land activities

    Bicycling
    Fitness facilities
    Tennis
    Tennis lessons
    Volleyball

    Lessons/classes/games

    Aerobics
    Dancing
    Language
    Water fitness
    Yoga

    Kids' club

    Supervised activities for children between 4 and 12 years old

    Entertainment

    Onsite entertainment and activities
    Onsite live performances
    Theme parties

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Contactless check-in and check-out
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free valet parking

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 5 restaurants and 1 coffee shop/café
    • 2 poolside bars, 3 bars/lounges and 1 swim-up bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 4 outdoor pools
    • 2 outdoor tennis courts
    • 4 spa tubs
    • Arcade/game room
    • Basketball
    • Children's pool
    • Fitness center
    • Free bicycle rentals
    • Full-service spa
    • Kayaking
    • Playground
    • Sailing
    • Sauna
    • Shopping
    • Snorkeling
    • Steam room
    • Tennis
    • Volleyball

    Family friendly

    • 4 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • DVD player
    • Free children's club
    • Free supervised childcare/activities
    • Laundry facilities
    • Microwave
    • Playground
    • Soundproofed rooms

    Conveniences

    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Outdoors

    • Beachfront location
    • Garden
    • Terrace

    Spa

    • Body treatments
    • Body wraps
    • Facials
    • Massages
    • Sauna
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Pillow-top mattress

    Bathroom

    • Eco-friendly toiletries
    • Hair dryer
    • Shower/tub combination

    Entertainment

    • DVD player
    • MP3 dock
    • Plasma TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Microwave

    Outdoor space

    • Balcony

    More

    • Access via exterior corridors
    • Desk
    • Free local calls
    • In-room massage
    • Individually decorated
    • Individually furnished
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Recycling
    • Soundproofing

    Policies

    Check-in

    Check-in from 4:00 PM - midnight
    Express check-in
    Minimum check-in age - 25

    Check-out

    Check-out before 11 AM
    Late check-out subject to availability
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 300.00 per stay
    • A tax is imposed by the city: USD 1.40 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Late check-out fee: USD 600 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, and window guards
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer
    Contactless check-in and contactless check-out are available
    Individually-wrapped food options are available for breakfast and dinner, and also through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding

    Guest reviews

    Overall score and ratings for The Royal Haciendas All Inclusive Resort & Spa

    4.5
    Wonderful
    5 - Excellent
    652
    4 - Good
    249
    3 - Okay
    60
    2 - Mediocre
    23
    1 - Poor
    15
    4.8
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.6
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The staff was awesome, the property is beautiful and the food was good. Everyone was so careful and used extra caution during Covid-19.

    Stayed 6 nights in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful, clean, well maintained property at nice beach location. Staff were professional, very friendly and courteous. Restaurants were very good. I had an issue with being told the shuttle back to the hotel would arrive at Centro at 3pm and it did not. I had to pay for a taxi back and explained this to the manager who said he would get back to me but never did, even after leaving a follow up message.

    Stayed 6 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I liked everything I liked everything I liked everything I liked everything

    Stayed 9 nights in Mar 2020

    4/5 Good

    • Liked: Cleanliness, amenities, property conditions & facilities

    Didn't seem to have enough staff and wait times were longer.

    Stayed 7 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Grounds and stagg were fantastic. Too much plastic wrapping used for room service. Nice to see some environmentally friendly iniciatives with less single use cups -some still in use thoigh-. Overall, it was a fantastic visit!

    Stayed 7 nights in Mar 2020