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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

3.8/5 Good
1,000 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Parking included
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationPlaya del Carmen Maritime Terminal20 min walk
Popular LocationPlayacar Golf Club1 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)4 min drive
Popular LocationCentral Square8 min drive

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    About this area

    Playa del Carmen

    Located on the beach, The Reef Playacar Resort & Spa-Optional All Inclusive is in Playa del Carmen's Playacar neighborhood, an area with good shopping. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach Club, while Xcaret Eco Theme Park and Xplor Theme Park are popular area attractions. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ziplining, cave exploring, and skydiving in the area.

    Map
    Popular Location

    What's nearby

    • Playa del Carmen Maritime Terminal - 20 min walk
    • Playa del Carmen Main Beach - 20 min walk
    • Playacar Golf Club - 1 min drive
    • Nuestra Senora del Carmen Catholic Church - 5 min drive
    • Central Square - 8 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 54 min drive

    About this property

    The Reef Playacar Resort & Spa-Optional All Inclusive

    Catch some rays at the beach or spend the day relaxing at The Reef Playacar Resort & Spa-Optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 198 rooms offer balconies, refrigerators, and LED TVs with cable channels. Other amenities available to guests include free bottled water, ceiling fans, and hair dryers.

    All-inclusive details

    All-inclusive room rates at The Reef Playacar Resort & Spa-Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and local beverages included
    Dining and beverage availability limited at one or more venues

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Kayaking
    Sailing
    Snorkeling
    Surfing/boogie boarding

    Land activities

    Bicycling
    Fitness facilities
    Volleyball

    Lessons/classes/games

    Aerobics
    Dancing
    Language

    Kids' club

    Supervised activities for children between 4 and 12 years old

    Entertainment

    Onsite entertainment and activities
    Onsite live performances

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: WiFi (MXN 300 per day)

    Parking and transportation

    • Free self parking
    • Roundtrip airport shuttle (surcharge)

    Food and drink

    • All buffet and à la carte meals, snacks, and local beverages included
    • 3 restaurants and 1 coffee shop/café
    • 1 beach bar, 1 swim-up bar, 1 poolside bar and 1 bar

    Things to do

    • 18 holes of golf
    • Aerobics classes
    • Beach volleyball
    • Billiards/pool table
    • Boat tours
    • Children's pool
    • Fishing
    • Fitness center
    • Free bicycle rentals
    • Full-service spa
    • Kayaking
    • Outdoor pool
    • Parasailing
    • Playground
    • Sailing
    • Scuba diving
    • Shopping
    • Snorkeling
    • Surfing/boogie boarding

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free cribs/infant beds
    • Free rollaway/extra beds
    • Free supervised childcare/activities
    • Laundry facilities
    • Outdoor pool
    • Playground
    • Refrigerator
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Gift shop/newsstand
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 1 meeting room
    • Business center
    • Computer station
    • Conference space (5167 square feet)

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Marina onsite
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 3 treatment rooms
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - on the beach
    • Massage/treatment rooms
    • Spa open daily
    • Spa tub
    • Steam room
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Wheelchair-accessible parking

    More

    • Beach towels
    • Designated smoking areas (fines apply)
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Free cribs/infant beds
    • Free rollaway beds

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower/tub combination

    Entertainment

    • 32-inch LED TV
    • Cable channels
    • Premium channels

    Food and drink

    • Free bottled water
    • Refrigerator

    Outdoor space

    • Balcony

    More

    • Desk
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Free rollaway/extra beds
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: MXN 26.06 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for in-room wireless Internet: MXN 300 per day (rates may vary)
    • Fee for wireless Internet in public areas: MXN 300 per day (rates may vary)
    • In-room safe fee: MXN 0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer
    Each guestroom is kept vacant for a minimum of 24 hours between bookings

    We should mention

    Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
    No pets and no service animals are allowed at this property

    Guest reviews

    Overall score and ratings for The Reef Playacar Resort & Spa-Optional All Inclusive

    3.8
    5 - Excellent
    319
    4 - Good
    370
    3 - Okay
    182
    2 - Mediocre
    88
    1 - Poor
    41
    4.2
    Cleanliness
    4.1
    Service and Staff
    4.0
    Amenities
    3.9
    Property condition

    4/5 Good

    • Liked: Cleanliness, room comfort
    Not what I thought it would be

    I came back to the reef Playacar Resort Thinking I would have the same experience from the first time, I had to literally fight with my door to open it , my phone didn’t work so I could never call anyone for service or my family. I was told I can go to the sister hotel Reef Coco Beach for dinner, I was excited about that until the grill stopped working and we had to wait until the other party was done. Also some of the staff was not the nicest.

    Stayed 2 nights in Aug 2020

    5/5 Excellent

      This traveller didn’t leave comments with their review
      Stayed 8 nights in Jul 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
      Good times!

      Great Staff, beautiful Resort!

      Stayed 1 night in Aug 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      El hotel esta bonito y todo bien limpio todo los días

      Stayed 4 nights in Jul 2020

      3/5

      • Liked: Cleanliness
      • Disliked: Room comfort

      El Hotel tiene instalaciones antiguas y les falta un poco de mantenimiento en las habitaciones

      Stayed 1 night in Aug 2020