travelocity

Photo gallery

Featured Image
On the beach
On the beach
On the beach
7 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.0 out of 5 Very good
241 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya7 min drive
Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
Popular LocationPunta Esmeralda Beach14 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

Rooms are unavailable for your trip dates on Travelocity. Try new dates to check availability.

Change Search

    About this area

    Playa del Carmen

    Located in Playa del Carmen, Residences at The Fives is on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Punta Esmeralda Beach and Mamitas Beach Club. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park.

    Map
    Popular Location

    What's nearby

    • Guadalupe Church - 7 min drive
    • Grand Coral Golf Riviera Maya - 7 min drive
    • Playa 88 - 9 min drive
    • El Camaleon Mayakoba Golf Course - 9 min drive
    • Punta Esmeralda Beach - 14 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 42 min drive

    Restaurants

    • Flavours – Restaurant offering international cuisine. Serves breakfast and dinner daily.
    • Le Brasserie – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
    • Sea Olive – Restaurant offering French cuisine. Serves lunch and dinner daily.
    • Oriola Beach Club Grill – Restaurant offering Mediterranean cuisine. Serves lunch daily.
    • Mestizo – Theme restaurant with a bar offering Mexican cuisine. Serves breakfast and dinner daily.

    About this property

    Residences at The Fives

    Catch some rays at the beach or spend the day relaxing at Residences at The Fives's full-service spa. Then enjoy a meal at one of the resort's 10 restaurants. All 662 rooms offer free WiFi, iPod docks, and flat-screen TVs with cable channels. Guests will also find 24-hour room service, premium bedding, and separate bathtubs and showers.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: MXN 10 per night
    • Roundtrip airport shuttle (surcharge)

    Food and drink

    • Free full breakfast available daily 7:00 AM–11:00 AM
    • 10 restaurants and 1 coffee shop/café
    • 4 poolside bars, 7 bars/lounges and 1 swim-up bar
    • 24-hour room service

    Things to do

    • 7 outdoor pools
    • Evening entertainment
    • Fitness center
    • Full-service spa
    • Lifeguards on site
    • Nightclub
    • Outdoor tennis court
    • Table tennis
    • Tennis

    Family friendly

    • 7 outdoor pools
    • Babysitting/childcare (surcharge)
    • Dry cleaning service
    • Free children's club
    • Laundry facilities

    Conveniences

    • Elevator

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance
    • Turndown service

    Languages spoken

    • English
    • Spanish

    Business services

    • 1 meeting room
    • Business center

    Outdoors

    • BBQ grill(s)
    • Beachfront location
    • Garden
    • Lifeguards on site
    • Pool sun loungers
    • Pool umbrellas

    Spa

    • 11 treatment rooms
    • Body treatments
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible pool
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Designated smoking areas
    • Games

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Linens
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Separate bathtub and shower
    • Towels

    Entertainment

    • Cable channels
    • Flat-screen TV
    • iPod dock

    Food and drink

    • Coffee/tea maker

    More

    • Desk
    • Iron/ironing board
    • Phone
    • Safe
    • Turndown service

    Policies

    Check-in

    Check-in from 3:00 PM - 11:00 PM
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Self parking fee: MXN 10 per night (in/out privileges)
    • Early check-in is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks and gloves, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
    Contactless check-in and contactless check-out are available
    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings
    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines

    We should mention

    No pets and no service animals are allowed at this property

    Guest reviews

    Overall score and ratings for Residences at The Fives

    4.0
    Very good
    241 reviews
    5 - Excellent
    111
    4 - Good
    67
    3 - Okay
    26
    2 - Mediocre
    22
    1 - Poor
    15
    4.3
    Cleanliness
    4.0
    Service and Staff
    4.2
    Amenities
    4.3
    Property condition
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities

    Resort staff are all very nice, resort is clean, and welcoming.

    Stayed 1 night in Aug 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 4 nights in Aug 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      Stayed 4 nights in Jul 2020
      5.0 out of 5 Excellent
      • Liked: Cleanliness, staff & service, amenities

      Is at beautiful place to visit and clean area The beach is clean and clear water The rooms are clean and close to the pools

      Stayed 1 night in Jul 2020
      5.0 out of 5 Excellent
        This traveller didn’t leave comments with their review
        Stayed 3 nights in Jul 2020