You'll find Quinta Avenida and El Camaleon Mayakoba Golf Course within 3 miles (5 km) of this Playa del Carmen property. Punta Esmeralda Beach and Playa 88 are also within 3 miles (5 km).
This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. Enjoy the 7 outdoor pools and perks like free WiFi.
Comfy beds, LCD TVs
Boasting comforts such as pillowtop beds and premium bedding, the 662 guestrooms offer thoughtful touches like minibars (stocked with some free items) and bathrobes. Other amenities include furnished balconies or patios, iPod docks, and LCD TVs with cable channels.
5 Sep. 2020 by Customer Services Mgr
Dear GailP, We appreciate the time taken in your kind evaluation and your helpful feedback. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
31 Aug. 2020 by Customer Services Mgr
Dear ShaniP, We appreciate the time taken in your evaluation and we are truly sorry for the inconveniences that you had in your suite. Rest assure we will follow up accordingly with the corresponding department heads. We hope to host you again at The Fives Beach Hotel & Residences Cordially, Management team The Fives Beach Hotel and Residences
25 Aug. 2020 by Management team
Dear guest, We appreciate the time taken in your kind evaluation and are happy to hear Julian made your stay even more memorable. We hope to host you again at The Fives Beach Hotel & Residences. Cordially, Management team The Fives Beach Hotel and Residences
8 Aug. 2020 by Customer Services Mgr
Dear Guest, thank you for taking the time in sharing your recent experience at The Fives Beach Hotel & Residences. We feel so proud of what our team does on a daily basis as we do feel our service is exceptional, but definitely sometimes situations can happen and your candidness is sincerely appreciated. Rather than rectifying any issues on site, we want to prevent them from happening at all. Should we have the pleasure of welcoming you again, we have every confidence that your stay will be perfect throughout. If we can be of personal assistance in planning your return, please do not hesitate to let us know providing us your email or reservation details. We look forward to the opportunity to prove our commitment to excellence sometime in the near future. Kind regards Management Team The Fives Beach Hotel & Residences
7 Jul. 2020 by Customer Services Mgr
Dear Cameron, Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that The Fives Beach Hotel and Residences, Playa del Carmen will be your preferred resort for your next visit to the Riviera Maya and Mexico. Sensorial Regards, Management Team
13 Jun. 2020 by Customer Services Mgr
Dear guest, Thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that The Fives Beach Hotel and Residences, Playa del Carmen will be your preferred resort for your next visit to the Riviera Maya and Mexico. Sincerely, Customer Service Manager The Fives Beach Hotel & Residences
11 Jun. 2019 by Fernanda Corona
Dear guest Thank you very much for your comments which are very important to us because they help us to improve. We are very sorry that your stay has not been entirely good. We will pass the comments to our Food and Beverage Manager for the respective follow-up. Best regards...
The Fives Beach Hotel & Residences - All Senses Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Fives Beach Hotel & Residences - All Senses Inclusive you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
Available in some public areas: Free WiFi
Valet parking (surcharge)
The Fives Beach Hotel & Residences - All Senses Inclusive offers 662 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Coffee/tea makers and minibars (stocked with some free items) are provided. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. LCD televisions come with premium cable channels. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
SEA OLIVE - Overlooking the ocean, this restaurant serves lunch and dinner.
Pisco Nikkei & Raw Bar - Overlooking the ocean, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
FLAVOURS - This family restaurant serves breakfast and dinner. Open daily.
AREZZO - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Oriola Beach Club Grill - This beachfront restaurant serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.