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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
8 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.1 out of 5 Very good
1,002 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPlayacar Golf Club4 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)15 min drive
Popular LocationPlaya del Carmen Maritime Terminal21 min drive
Popular LocationXplor Theme Park22 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen's Playacar neighborhood, Sandos Playacar All Inclusive is next to a golf course and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Traveling with kids? Don't miss 3D Museum of Wonders. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with skydiving.
    View in a map
    Popular Location

    What's nearby

    • Playacar Golf Club - 4 min drive
    • Central Square - 17 min drive
    • Nuestra Senora del Carmen Catholic Church - 18 min drive
    • Playa del Carmen Maritime Terminal - 21 min drive
    • Xplor Theme Park - 22 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 57 min drive

    About this property

    Sandos Playacar All Inclusive

    Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 819 rooms feature thoughtful touches like free minibar items and bathrobes, plus balconies and plasma TVs with satellite channels. 24-hour room service, coffee makers, and free bottled water are among the other amenities available to guests.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Kayaking
    Sailing
    Scuba-diving lessons
    Snorkeling
    Surfing/boogie boarding

    Land activities

    Bicycling
    Fitness facilities
    Miniature golf
    Soccer
    Volleyball

    Lessons/classes/games

    Aerobics
    Cooking
    Dancing
    Language
    Water fitness
    Yoga

    Kids' club

    Supervised activities for children between 2 and 18 years old

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • 24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 1 coffee shop/café
    • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 8 outdoor pools
    • 2 outdoor tennis courts
    • Aerobics classes
    • Arcade/game room
    • Archery
    • Beach volleyball
    • Children's pool
    • Fitness center
    • Free bicycle rentals
    • Free water park access
    • Full-service spa
    • Kayaking
    • Mini golf
    • Motorized watercraft
    • Nightclub
    • Playground
    • Sailing
    • Sauna
    • Shopping
    • Snorkeling
    • Spa tub
    • Steam room
    • Surfing/boogie boarding
    • Tennis
    • Yoga classes

    Family friendly

    • 8 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free supervised childcare/activities
    • Free water park access
    • Laundry facilities
    • Mini golf
    • Playground
    • Snack bar/deli
    • Waterslide

    Conveniences

    • ATM/banking services
    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • German
    • Italian
    • Portuguese
    • Spanish

    Business services

    • Meeting rooms

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 22 treatment rooms
    • Aromatherapy
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage - Thai
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Couples dining
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens

    Bathroom

    • Bathrobes
    • Eco-friendly toiletries
    • Hair dryer
    • Shampoo
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 32-inch plasma TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone

    Policies

    Check-in

    Check-in from 3:00 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available
    Fees may apply; contact the property in advance to make arrangements

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Airport shuttle fee: MXN 2100 per person (one way)
    • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests under 18 years old are not allowed in the spa
    4.1
    Very good
    1,002 reviews
    5 - Excellent
    418
    4 - Good
    350
    3 - Okay
    139
    2 - Poor
    58
    1 - Terrible
    37

    4.2/5

    Cleanliness

    4.2/5

    Staff & service

    4.0/5

    Amenities

    4.0/5

    Property conditions & facilities

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Stayed 6 nights in Jul 2020

    5/5 Excellent

    Stayed 3 nights in Sep 2020

    2/5 Poor

    Travelled with family and small children
    Sad face IconDisliked: Amenities, property conditions & facilities
    Stayed 4 nights in Sep 2020

    2/5 Poor

    Travelled with family
    Happy face iconLiked: Staff & service
    Sad face IconDisliked: Amenities, property conditions & facilities
    We was 5 years ago and the new areas are ok, but the old ones no maintenance !!!
    Stayed 15 nights in Aug 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Had a great time overall, If I had only one complaint would be the Italian restaurant in the resort, was not good None of my members enjoyed it, so we had to double on the Mexican restaurant which was good.
    Stayed 6 nights in Aug 2020

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