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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
8 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.0/5 Very good
1,000 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationPlayacar Golf Club4 min drive
Popular LocationXaman Ha Aviary5 min drive
Popular LocationPaseo del Carmen6 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)15 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen's Playacar neighborhood, Sandos Playacar All Inclusive is next to a golf course and on the beach. Playacar Golf Club and Playa del Carmen Maritime Terminal are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Paseo del Carmen and Quinta Avenida. Traveling with kids? Don't miss 3D Museum of Wonders. Discover the area's water adventures with scuba diving and parasailing nearby, or enjoy the great outdoors with skydiving.

    Map
    Popular Location

    What's nearby

    • Playacar Golf Club - 4 min drive
    • Xaman Ha Aviary - 5 min drive
    • Paseo del Carmen - 6 min drive
    • Playa del Carmen Maritime Terminal - 22 min drive
    • Xplor Theme Park - 24 min drive

    About this property

    Sandos Playacar All Inclusive

    Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 819 rooms feature thoughtful touches like free minibar items and bathrobes, plus balconies and plasma TVs with satellite channels. 24-hour room service, coffee makers, and free bottled water are among the other amenities available to guests.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

    Water activities

    Kayaking
    Sailing
    Scuba-diving lessons
    Snorkeling
    Surfing/boogie boarding

    Land activities

    Bicycling
    Fitness facilities
    Miniature golf
    Soccer
    Volleyball

    Lessons/classes/games

    Aerobics
    Cooking
    Dancing
    Language
    Water fitness
    Yoga

    Kids' club

    Supervised activities for children between 2 and 18 years old

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Awards and affiliations

    • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • 24-hour roundtrip airport shuttle (surcharge)

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants and 1 coffee shop/café
    • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 8 outdoor pools
    • 2 outdoor tennis courts
    • Aerobics classes
    • Arcade/game room
    • Archery
    • Beach volleyball
    • Children's pool
    • Fitness center
    • Free bicycle rentals
    • Free water park access
    • Full-service spa
    • Kayaking
    • Mini golf
    • Motorized watercraft
    • Nightclub
    • Playground
    • Sailing
    • Sauna
    • Shopping
    • Snorkeling
    • Spa tub
    • Steam room
    • Surfing/boogie boarding
    • Tennis
    • Yoga classes

    Family friendly

    • 8 outdoor pools
    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free supervised childcare/activities
    • Free water park access
    • Laundry facilities
    • Mini golf
    • Playground
    • Snack bar/deli
    • Waterslide

    Conveniences

    • ATM/banking services
    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • German
    • Italian
    • Portuguese
    • Spanish

    Business services

    • Meeting rooms

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 22 treatment rooms
    • Aromatherapy
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage - Thai
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Couples dining
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens

    Bathroom

    • Bathrobes
    • Eco-friendly toiletries
    • Hair dryer
    • Shampoo
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 32-inch plasma TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone

    Policies

    Check-in

    Check-in from 3:00 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available
    Fees may apply; contact the property in advance to make arrangements

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Airport shuttle fee: MXN 2100 per person (one way)
    • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings
    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests under 18 years old are not allowed in the spa

    Guest reviews

    Overall score and ratings for Sandos Playacar All Inclusive

    4.0
    Very good
    5 - Excellent
    412
    4 - Good
    354
    3 - Okay
    140
    2 - Mediocre
    57
    1 - Poor
    37
    4.2
    Cleanliness
    4.2
    Service and Staff
    4.0
    Amenities
    4.0
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Wonderful place to stay. Considering Covid 19 is still in effect globally, this resort is extremely safe. Staff required all guests use handsanitiser before entering any place to eat. All staff wore face masks non stop. This even includes the gardner's and guys cutting grass. The reaort was at 20 percent capacity. We stayed on the adult only section and there was no one around. We had the place to ourselves. Pools vacant. Beach vacant. We loved it! Something done for our safety that we didnt enjoy however we understood why it was done. You could not eat anywhere without a reservation. Kind of a pain. But it was for social distancing purposes. We had a very lively bartender named Yessi next to the adult pool. She was awesome! This place is a winner if you want clean. Recommend.

    Stayed 5 nights in Jul 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Jul 2020

      3/5

      • Disliked: Property conditions & facilities

      they have a lot mosquitos and one of the pool have mold , only have one car to move the customers inside the property, the waiting time it was long and sometimes you have to walk long distances to the beach or restaurants. the international buffet it was awful and the don't have another options for breakfast or lunch. the elevator is was out services couple times.

      Stayed 6 nights in Jul 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      During the Cov-19 pandemic. (July 2020) Very safe & CLEAN. The staff is super friendly. Maybe because there was not many people staying at the resort at the time. The food was ok but not alot to different options as other resorts ive been to, in the same area. The drinks are abit watered down. But thats how it usually is, in all all-inclusive resorts. A lot of mosquitoes (July) & a lot of sea weed..i didnt see anyone in the beach, just the pools. But their pools where very exceptional.A lot of walking to get somewhere unless you wait for the golf cart limousine.It will take you anywhere Their depth tissue massage at the spa is one of the best ive had period. I strongly recommend it.And ive had many.

      Stayed 4 nights in Jul 2020

      3/5

      • Liked: Cleanliness, staff & service
      • Disliked: Amenities, property conditions & facilities

      The staff was very friendly and the precautions were excellent. The room amenities were poor. The TV only had 5 channels and they told us 2 different days they would send someone to fix it and they never went. We didn't have an iron board and they said we should. They said they would send one but never did. The checking in and out time was outrageous. Our shuttle was waiting outside and they had only one person in the front desk and 3 families in front of us. We almost missed our flight. The Expedia shuttle was kind enough to wait since we hire a private one.

      Stayed 4 nights in Jul 2020