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"Everything about this resort is amazing! I have stayed at several all inclusive resorts and by far this is my favorite! We plan on returning next mont ... " More

By a verified traveller on Fri 14 May 2021

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Hotel Description

4-star beachfront property near Playa del Carmen Maritime Terminal

Beachfront retreat

Your stay at this Playacar property places you within 3 miles (5 km) of Playacar Golf Club and Paseo del Carmen. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site.

Free WiFi, balconies

The 819 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include balconies, 24-hour room service, and coffee/tea makers.

Select Superior Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Jr Suite Hacienda

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Riviera Family King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Riviera Family Queen Junior

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 1 child)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Royal Elite One Bedroom Suite

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Sandos Playacar All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandos Playacar All Inclusive

Everyone (13) Couples (1) Family (8)
3 out of 5
This was my third time at an all inclusive in Mexico and my least favorite resort of the three. That being said it was also the least expensive and for the price probably a good deal. When we checked in we requested to upgrade to gold bracelet so we could get in the adults pool and said we were willing to pay the price, we were told instead we had to go to a 2 hr time share presentation to get the bracelets. This was not how we wanted to spend our first morning in Mexico but did it anyway- if not for this situation I probably would have rated this place a lot higher. The staff was outstanding though, Elena from the spa and David who cleaned the rooms were both incredibly friendly and helpful.

Posted by on 16 Apr. 2018

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Comment from Hotel Management

16 Apr. 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your impressions. We are sorry to read that your stay was not what you expected but it is good to know that you did appreciate the attention of some of our staff members. Your comments will be shared with Elena and David. Kind regards,

4 out of 5
Eveything

Posted by on 29 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Giovanna Barbieri - Quality Manager

Dear guest, Thank you for your evaluation, we would have liked to read your comments to know more about your experience but we are glad to see that you've enjoyed your holidays. Regards,

1 out of 5
I travel a lot and have stayed at many resorts and this has been by far my least favorite one. From the moment we arrived, having to wait in a long line to check in (it seriously took close to an hour), it just went downhill from there. The staff are NOT friendly. I'm used to people greeting you in the mornings, to people asking you if you need anything, here, you can forget about all that. It's evident that the culture here is toxic, that people just hate their jobs. They look and seem miserable. The rooms are outdated. I couldn't even figure out how to adjust the temperature in my room. There was no hair conditioner available which is just crazy to me. Also, is it crazy that they DON'T restock the fridge with beer? I had to call room service to get some and when I asked for 10 of them, they said I could only get 6! Is this absolutely ridiculous or is it just me? Not that I was going to drink all 10 of them, I just didn't want to keep calling room service to restock the fridge myself. Also, the MAIN reason why I will never be returning to this resort is because I was forced to book a room in the family section because I have a son, keep in mind that both my parents also traveled with me but booked a separate room, however, they were going to watch my son the majority of the time. One night I tried to go watch the basketball game with my cousins and I was told I couldn't be in that bar because I had a blue wristband, mind you, I had people watching my son. RIDICULOUS.

Posted by on 15 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Giovanna Barbieri - Quality Manager

Dear Guest, We regret the poor impression you had about the resort and the inconvenience you had to face. We will review every single point you are mentionning to improve and take measures to correct, where possible. The hotel has different areas for families, adults and members of the vacational club, and different color wristbands. In cases like yours the hotel can make an exception and you can ask to upgrade your wristbands to the adults only so that you can stay in adults areas, without your son, and enjoy all the areas. Again, we are very sorry that your overall vacation was not up to your expectations. We hope to have the chance to serve you again in the future and be able to change your perception. Regards.

5 out of 5
Everything about this resort is amazing! I have stayed at several all inclusive resorts and by far this is my favorite! We plan on returning next month.

Posted by on 14 May 2021

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Comment from Hotel Management

17 May 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

5 out of 5

Posted by on 28 Apr. 2021

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Comment from Hotel Management

10 May 2021 by GM Assistant

Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir sus comentarios. Nos alegra leer que disfrutó de la atención y que su estadía fue excelente, pasando los mejores días de sus vacaciones en Sandos Playacar Beach Resort. Quedamos a sus órdenes. Sandos Playacar Beach Resort.

2 out of 5
Over 1 hour to check in Not given the room we paid for Not ample bedding 3 inch roach on the wall in our room Multiple spiders In The room and shower Things from guest before us left in the bathroom window Our request to be by other family members not considered, over 1/4 mile between our rooms Not happy with stay at all

Posted by on 7 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by Warren B

Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. Always at your Service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
Everything is great except for Wi-Fi. It is nearly impossible to stay connected to the internet inside the room

Posted by on 15 Dec. 2019

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Comment from Hotel Management

15 Dec. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

1 out of 5
I usually don’t write bad reviews but we were pretty disappointed in this location. I will not be recommending this hotel to anyone. Not only were we sick for a full day but we repeatedly got sales phone calls. We tried to get help cleaning the room and had to flag down people in the hallway to get help in addition to making calls to guest service. Animal feces in hall. My son refused to eat at the buffet the rest of the stay. We ate at Chayita’s on the last night. Only for me to have bones, fat chunks and plastic wrap in my dish. The steakhouse was bad, medium well shouldn’t be bleeding. The maps were inaccurate and it took way to long to get answers or help. It seems the only employees who knew English were the salespeople. The bathroom offers absolutely no privacy by any means. The location should not be considered “on the beach”, only those who are adult only or VIP had steps to the beach where the rest had to ride a trolley. My sons goggles were stolen and when I asked an employee their response was someone probably took them. Suggested I look for people with them on. Rust in pipes when tub started. No one helped with luggage, bell boy actually opted to help a couple with no kids. The description also says snacks in the mini bar but we never had any. Lastly the temp for the pool near the beach should have a warning on the temperature it gets. After being in the ocean and going to that pool it felt like a hot tub. Very dangerous especially for little kids.

Posted by on 14 Sep. 2019

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2 out of 5
The sheets were dirty ac wasnt working good lock didnt work at patio. Beb was hard.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3 out of 5
Edgardo (our concierge) was awesome. He took care of us. Check in: Fairly easy and greeted by Edgardo. Thank goodness we had him to help us. We stayed in the family section. Rooms were average. A/C only had off and on. No way to make it cooler. Not much space for storage. The room shared a door with the suite next to us and we could hear their screaming toddler 4 times a day for 20 minutes each time. The family section USED TO BE at the front of the resort. Now it is at the far rear. Staff was great. Food was decent. 90% of the guests were great. 10% of them let their kids run wild and ruined experiences quickly. Screaming toddlers, kids with water guns shooting you in the face, small kids running in circles around the lobby almost knocking people down. Teen club isn't a teen club. It is parents with their small kids. The seaweed was bad. Not the resorts fault. One day we left and went to Cozumel and bought a day pass at Allegro. It was the most relaxing wonderful day. Their beach was awesome. If you are staying in the family area ask a month in advance to be in a room closer to the beach and on the 2nd or 3rd floor. The 1st is noisy with people always walking by your room. Tips for the resort: Get new music. Playing the same music on a loop all day annoying. I'd rather hear local music than Grease 16 times a day. Hire security or staff to police the family pool. Don't allow water guns. Don't allow small kids to sit at the swim up bar.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

About the Sandos Playacar All Inclusive

Location Paseo Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2004
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sandos Playacar Beach Resort
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos Playacar All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive All-inclusive property

You should know

  • Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.