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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools, pool umbrellas, sun loungers

Guest reviews

3.9 out of 5 Good
1,213 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationGrand Coral Golf Riviera Maya9 min drive
Popular LocationGuadalupe Church13 min drive
Popular LocationPunta Esmeralda Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)53 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is next to a golf course and on the beach. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Quinta Alegría Shopping Mall. Traveling with kids? Don't miss 3D Museum of Wonders. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with skydiving.
    View in a map
    Popular Location

    What's nearby

    • Grand Coral Golf Riviera Maya - 9 min drive
    • El Camaleon Mayakoba Golf Course - 12 min drive
    • Guadalupe Church - 13 min drive
    • Punta Esmeralda Beach - 13 min drive
    • Quinta Avenida - 14 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 53 min drive

    About this property

    Sandos Caracol Eco Resort - All Inclusive

    Catch some rays at the beach or spend the day relaxing at Sandos Caracol Eco Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 956 rooms offer free WiFi, free minibar items, and plasma TVs with satellite channels. Balconies, coffee makers, and ceiling fans are among the other amenities available to guests.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    In-room minibar (all beverages included)

    Water activities

    Kayaking
    Sailing
    Scuba-diving lessons
    Snorkeling
    Surfing/boogie boarding

    Land activities

    Bicycling
    Fitness facilities
    Tennis
    Volleyball

    Lessons/classes/games

    Aerobics
    Cooking
    Dancing
    Language
    Yoga

    Kids' club

    Supervised activities for children between 2 and 12 years old

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Awards and affiliations

    This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking
    • Roundtrip airport shuttle (surcharge)

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 9 restaurants
    • 2 poolside bars, 10 bars/lounges and 1 swim-up bar
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 3 outdoor pools
    • 2 outdoor tennis courts
    • 5 spa tubs
    • Aerobics classes
    • Basketball
    • Beach volleyball
    • Beach yoga
    • Billiards/pool table
    • Children's pool
    • Ecotours
    • Fitness center
    • Free bicycle rentals
    • Free water park access
    • Full-service spa
    • Hiking/biking trails
    • Kayaking
    • Motorized watercraft
    • Nightclub
    • Parasailing
    • Sailing
    • Sauna
    • Scooter/moped rentals
    • Scuba diving
    • Shopping
    • Snorkeling
    • Steam room
    • Tennis
    • Volleyball
    • Yoga classes

    Family friendly

    • 3 outdoor pools
    • Children's pool
    • Dry cleaning service
    • Free water park access
    • Laundry facilities
    • Snack bar/deli
    • Waterslide

    Conveniences

    • ATM/banking services
    • Gift shop/newsstand
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • Dutch
    • English
    • Spanish

    Business services

    • Meeting rooms

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 16 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage - Thai
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Upper floors accessible by stairs only
    • Wheelchair-accessible parking

    More

    • Beach towels
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shampoo
    • Shower
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 42-inch plasma TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone

    Policies

    Check-in

    Check-in from 3:00 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

    We should mention

    A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
    Only registered guests are allowed in the guestrooms
    Guests under 18 years old are not allowed in the health club, fitness facility, or spa tub
    Guests under 18 years old are not allowed in the spa
    3.9
    Good
    1,213 reviews
    5 - Excellent
    455
    4 - Good
    401
    3 - Okay
    193
    2 - Poor
    102
    1 - Terrible
    62

    4.0/5

    Cleanliness

    4.0/5

    Staff & service

    4.0/5

    Amenities

    3.9/5

    Property conditions & facilities

    4/5 Good

    Travelled with family
    Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
    Stayed 4 nights in Sep 2020

    5/5 Excellent

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Stayed 6 nights in Sep 2020

    3/5 Okay

    Stayed 3 nights in Sep 2020

    3/5 Okay

    Travelled with family and small children
    Happy face iconLiked: Cleanliness, amenities
    Sad face IconDisliked: Staff & service
    The resort is nice and very clean.. the staff is very friendly ,and always willing to help.. the food is HORRIBLE!! The buffet they put a mix of items in the same container all mixed in, without even labels, so you don’t know what anything is.. the restaurants a la carte are also horrible. My kids could never eat pizza there, cause they put like an orange sauce in it and the cheese doesn’t even taste like it.. The beach is full of rocks, you can’t even go in the water without scratching yourself..definitely not going back!!
    Stayed 5 nights in Aug 2020

    5/5 Excellent

    Travelled with family and small children
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    we had a great experience at Sandos. The water park was one of our favorite amenities. the service was excellent, the hotel was super.
    Stayed 5 nights in Aug 2020

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