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"Love that this property is eco-friendly! Beaches/pool area are always clean and staff is amazing! Great places to eat as well! " More

By a verified traveller on Sun 22 May 2022

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Hotel Description

4-star beachfront aparthotel near Grand Coral Golf Riviera Maya

On the beach

You'll be within 3 miles (5 km) of Quinta Avenida and 6 miles (10 km) of Grand Coral Golf Riviera Maya with a stay here. Quinta Alegría Shopping Mall and Central Square are also within 6 miles (10 km).

All-inclusive

This all-inclusive aparthotel features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, waterslide, and playground.

Free WiFi, balconies

In addition to plasma TVs with satellite channels, the 956 apartments offer free WiFi and free minibar items. Balconies, room service, and coffee/tea makers are also available.

Eco Family Penthouse (2 Adults 3 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Eco Family Penthouse (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Elite Penthouse, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Eco Junior Suite (3 Adults, 2 children)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Royal Elite 1 Bedroom, 1 King Bed with Sofabed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sandos Caracol Eco Resort - All Inclusive ratings based on 38 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sandos Caracol Eco Resort - All Inclusive

Everyone (8) Couples (6) Family (11)
2 out of 5
buffet food was sub-bar. ala-carte, once you figured out to arrive at 5pm instead of 6pm - was okay. awful sewage smells. lots of dirt in pools.

Posted by , from HOUSTON on 26 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Sandos Caracol

Dear Joseph, All our guest’s comments are valuable for us, as this always help us to improve and you can be certain that we will be working on the details you mentioned. Once again thank you very much, we truly hope to have you back soon. Best regards.

5 out of 5
Love that this property is eco-friendly! Beaches/pool area are always clean and staff is amazing! Great places to eat as well!

Posted by on 22 May 2022

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Comment from Hotel Management

22 Jun. 2022 by Giovanna Barbieri - Quality Manager

Dear Davina, Thank you for your evaluation and comments, we are happy to read that you've had a pleasant stay and hope to receive you again very soon. Regards.

5 out of 5
Excellent , clean , kind very professional, A good and fast service

Posted by on 11 May 2022

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Comment from Hotel Management

11 May 2022 by Giovanna Barbieri - Quality Manager

Dar Rima, We are very happy to read that you've had a pleasant experience at the resort and we hope to receive yo again very soon. Regards.

1 out of 5
That is mexican resort most of the staff don't speak English. One manager said that "I have to shut up I wiil speak with her" when I was looking for my son. This is an abnormal place if you are not mexican. I do not understand how you can treat hotel guests so that they spend 45 minutes to register because there are only 2 people who serve. If you not mexican don't go there

Posted by , from Chicago on 10 May 2022

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Comment from Hotel Management

11 May 2022 by Giovanna Barbieri - Quality Manager

Dear Robert, We are extremely sorry to read that you've had such a poor impression of the resort We will review the issue you mention and take corrective measures in order to offer a more attentive customer service in al the areas. Regards.

1 out of 5

Posted by on 25 Apr. 2022

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5 out of 5
The kids had a great time. The food is average. Staffs are wonderful. Will definitely be back.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by Giovanna Barbieri - Quality Manager

Dear Kim, Thank you foor yur kind comments, we will certainly work to improve our food selection and be able to offer better experiences to our guests. Regards.

3 out of 5
The property itself is absolutely beautiful and wonderfully maintained. They are also a few really good dining options. What was really unbelievable was the quality of the "standard room" which is what you receive when you purchase the package through travelocity. The room was literally disgusting and no Wifi - I paid to upgrade the room the next day and it was much better. The resort is majorly focused on time share sales and everything is based on that - what amenities that you are eligible for - etc. It really seems like a scam and was very discouraging. We stayed at this property ten years ago and the expansion was amazing in some ways and in others very disapointing.

Posted by on 2 Apr. 2022

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Comment from Hotel Management

4 Apr. 2022 by Giovanna Barbieri - Quality Manager

Dear Tammy, We are sorry to read that you've had a poor impression if the resort during your last visit. We will consder your observations in order to improve the comfort of our rooms and offer more pleasant stays to our guests. Regards.

3 out of 5
We were at Sandos 7 years ago and I feel like it has gone down hill since then. The restaurants waits were long as were the CovId tests. waits (1 and 1/2 hours in line) The shows go until 11 pm each night which is late for a family with younger children. Our room was near the stage so we couldnt go to sleep until the shows ended. We had a sewer issue in our room and called many times to get help or get it fixed and they never did. They sprayed/used bleach to try to get rid of the methane smell but it was so bad my husband was vomiting through the night. Overall an okay getaway but we will not be returning to Sandos Caracol again.

Posted by on 27 Mar. 2022

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Comment from Hotel Management

29 Mar. 2022 by Giovanna Barbieri - Quality Manager

Dear Cathy, We are really soory to reead about the average impression you've had of the resort during your last visit. Be sure that we will consider very seriously your comments and will take corrective measures to improve these issues. We hope to have the opportunity to change your perception and receive you and your family again in the future. Regards.

3 out of 5
It is simply beautiful. Around every path is a new place to explore. Animals, plants, flowers are in abundance! We saw a lion fish while snorkeling! The reviews were right about the rocky beach but if your willing to walk a bit you can find a nice sandy part to the south. The staff and cleanliness was outstanding too! What we didn’t like was the food and the lines to get it. This area needs some organizing. The staff seems really pushed to work to make this disorganization successful. It wouldn’t take much to help them or the vacationers not have to deal with long lines. This was enough to decide to not go back. I knew the reviews for food was bad at this place but I thought… really how bad could it be. I learned a lesson. Standing in lines to get bad food wasn’t a high light. The bars also had lines. We haven’t experienced this in past trips to other resorts. It wasn’t a staffing issue by any means… just not well organized. My husband didn’t like how much walking we had to do to do just about anything. It was so beautiful that I didn’t mind.

Posted by , from Ellsworth on 9 Mar. 2022

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Comment from Hotel Management

10 Mar. 2022 by Giovanna Barbieri - Quality Manager

Dear Annette Ann, Thank you for your valuable comments, we are happy to read that you've enjoyed the unique and natural essence of the resort and would like to assure you that we are working to ease all the processes at the reception, restaurants and bars with the intention to avoid queues and lines to our guests. We hope to receive you again soon and be able to change your perception. Regards.

5 out of 5

Posted by on 7 Mar. 2022

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About the Sandos Caracol Eco Resort - All Inclusive

Location Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Snorkeling included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Bicycling included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Access to onsite clubs included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Childcare not included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive aparthotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen aparthotel.

  • 956 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 2 bars by the pool
  • 10 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 16
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:30 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR and antigen/rapid COVID-19 testing are both available for a fee. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No elevators
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caracol Eco
  • Caracol Sandos
  • Caracol Sandos Eco Resort
  • Eco Caracol Sandos
  • Eco Sandos Resort
  • Sandos Caracol Eco
  • Sandos Caracol Eco Playa del Carmen
  • Sandos Caracol Eco All Inclusive Playa del Carmen
  • Sandos Caracol Eco Resort All Inclusive Playa del Carmen
  • Sandos Eco Resort
  • Caracol Beach
  • Caracol Village Hotel Playa Del Carmen
  • Hotel Sandos Caracol Eco
  • Sandos Caracol Beach Resort Spa
  • Sandos Caracol Eco Hotel
  • Sandos Caracol Mexico
  • Sandos Caracol Riviera Maya

You should know

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.