On the beach
Within 6 miles (10 km) of this property, you'll find Grand Coral Golf Riviera Maya and Quinta Alegría Shopping Mall. Quinta Avenida and 3D Museum of Wonders are also within 6 miles (10 km).
This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site.
Free WiFi, balconies
In addition to plasma TVs with satellite channels, the 956 guestrooms offer free WiFi and free minibar items. Balconies, coffee/tea makers, and ceiling fans are also available.
12 Feb. 2020 by Warren B
Thanks Anna for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort
19 Jan. 2020 by Warren B
Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Caracol Eco Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Caracol Eco Resort
18 Oct. 2019 by Web relations.
Dear guest, Please if you are still in the resort. Let us know how can we help you. We are always willing to help our guests. Kind regards, Sandos Caracol Eco Resort & Spa.
15 Sep. 2019 by Web relations
Dear guest. Thank you for taking the time to share your experiences with us. We are very happy to know that our staff made your stay enjoyable. We always do our best to give our guests the best. You are our reason for being. You can follow us on our Facebook and Twitter pages. At Sandos Caracol we take the service to the guest with passion. We apologise if you had some issues when asking for something. We hope to return to serve you as you deserve. Sandos Caracol Eco Resort & Spa
27 Aug. 2019 by Web relations.
Dear guest, Thank you for your opinion. We appreciate it.We hope to see you soon. Sandos Caracol Eco Resort & Spa
13 Aug. 2019 by Web relations
Estimado huésped si usted se encuentra todavía en el hotel por favor digamos ¿Cómo podemos ayudarle?
31 Jul. 2019 by Sandos Caracol Management
Dear guest, We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this case with you. We always aim to deliver a great experience. We are gutted when we miss the mark as you read in the comments.Thanks for taking the time to bring this to our attention. We will use the constructive criticism to make us better and to ensure this doesn’t happen again. At the moment you have our personal commitment to assure that things will be better. We will analyse your comment for quality purposes this is in good hands, Kind Regards,
18 Jul. 2019 by Sandos Caracol Management
Dear Haley, We apologise. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards,
9 Jul. 2019 by Web Concierge
Thanks for staying with us. We appreciate your feedback!
7 Jul. 2019 by Web Concierge
Thanks for staying with us. We appreciate your feedback! We assure you that we will be working on improving each of the aspects described by you, in order to provide a better service to all our guests.
Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Sandos Caracol Eco Resort - All Inclusive has 9 restaurants on site.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.