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4.5 out of 5

"This hotel was pretty nice. All amenities were open and available. Check-in and out were easy and quick there was a $10 fee at the end of our stay but ... " More

By a verified traveller on Mon 24 May 2021

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Hotel Description

5-star beachfront property with 13 outdoor pools

Beachside getaway

Within 3 miles (5 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and El Camaleon Mayakoba Golf Course. Also, Punta Esmeralda Beach is within 3 miles (5 km) and 28 de Julio Square is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Enjoy the 13 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 470 guestrooms feature thoughtful touches like free minibar items and bathrobes, while living rooms and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, furnished balconies, and plasma TVs with satellite channels.

Junior Suite (deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$298* Per night/room 29 Oct. - 30 Oct.

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Platinum Yucatan Princess Adults Only - All Inclusive ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All Inclusive

Everyone (9) Couples (7) Family (2)
5 out of 5
The staff was awesome, and the property was maintained well and very clean. I had a fabulous vacation!

Posted by on 29 Apr. 2019

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5 out of 5
Very clean

Posted by on 30 Aug. 2021

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Comment from Hotel Management

4 Sep. 2021 by PYP

Thank you for selecting our Resort and for your comments.

5 out of 5
Relaxing

Posted by on 25 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by Community Manager

Thank you for your comment!

5 out of 5
This hotel was pretty nice. All amenities were open and available. Check-in and out were easy and quick there was a $10 fee at the end of our stay but that's nothing compared to other hotels. The room myself and 2 other people stayed in was big and spacious. We didn't feel like we were cramped like in other hotels. All staff members were extremely friendly and helpful. The food at the restaurants and buffet were very good. The room service food not so much but that didn't matter because of all the other options; plus you have access to the amenities at the sister hotel less than 5 minutes away, to which they provide a transportation shuttle. If you are interested in doing excursions they have several company reps on site (all official) to help you book. The place was clean and room turndown was available every day if desired. I felt safe while I was here. Whenever guests left or returned to the hotel they keep track to make sure no unauthorized persons/guests are entering the property. The hotel has it's own access to the beach which was ok. The water had more rocks at the bottom than I expected because all I wanted to do was swim, but the water was very clean/clear. Majority of the employees speak english so it was very easy to communicate. They offer scheduled activities during the day and shows/activities at night for those who don't really want to leave the property. It was a pleasant stay. My group didn't encounter any problems and would recommend.

Posted by on 24 May 2021

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Comment from Hotel Management

30 Jun. 2021 by Community Manager

Dear Guest, Thank you so much for taking the time to leave us your feedback on your recent experience at Platinum Yucatan Princess. We are absolutely delighted to read that you enjoyed your stay in the resort, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guest's well-being and has the pleasure to make unforgettable experiences for you at each visit. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

5 out of 5
This hotel exceeded all of our expectations! From the staff to the food, everything was absolutely amazing! I can’t find 1 negative thing to say about our stay at the Yucatán Princess! Definitely will come stay here again in the future

Posted by on 18 May 2021

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Comment from Hotel Management

19 May 2021 by PYP

Thank you for choosing our Resort and writting your review

4 out of 5
The walk to the beach is excellent! Nice pools amd nice staff

Posted by on 15 Feb. 2020

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5 out of 5

Posted by on 12 Feb. 2020

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5 out of 5
Friendly staff! Check in was great and welcoming. Food service was excellent! Loved how friendly and kind the servers are!

Posted by on 13 Nov. 2019

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5 out of 5
STAY HERE!!!!!!!!!! This was a tipitty-top notch hotel! The food is not only delicious and varied, but simply over the top in terms of the amount. There is a gorgeous "quiet pool" for some peace and quiet and a "party pool" for lots of fun. The grounds are very well kept, the rooms are modern and clean. You can participate in the MANY activities, games and classes or you you don't need to do anything at all - it's up to you! Alcohol was top-shelf- Johnny Walker, Bacardi, Crown Royal, etc. Nightly shows are just fabulous, including the fire show that is Vegas worthy! Do not miss it! There is a Caribbean - wide problem with seaweed, including at the beach here, thanks to global warming and humankind. However, if you simply walk about 500 yards to the right, you will have access to the pristine beach at the family resort. The staff was at our beck and call. Service was impeccable. MANY thanks to Felix, Alejandro, "Super Mario," Ilsa, Armando the waiter, our housekeeper, and everyone who did countless things to make us feel extra special. My husband and I have rated this #1 in 18 years of vacations! It would be very hard to top this resort which is why we are already talking about returning asap!!

Posted by on 5 Aug. 2019

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5 out of 5
The swimout pools are a must. The rooms are beautiful with marble, its beautiful decorated and clean. The staff is A+ always smiling and wiling to help.

Posted by on 20 Jun. 2019

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About the Platinum Yucatan Princess Adults Only - All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Access to onsite clubs included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Tennis lessons included

Property Features

Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive
  • Paltinum Yucatan Princess Adults Only All Inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.