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4.3 out of 5

"The walk to the beach is excellent! Nice pools amd nice staff " More

By a verified traveller on Sat 15 Feb 2020

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Hotel Description

4.5-star beachfront property near Punta Esmeralda Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. Also, Punta Esmeralda Beach is within 3 miles (5 km) and Quinta Avenida is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Enjoy the 13 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

The 470 guestrooms feature thoughtful touches like free minibar items and bathrobes, while living rooms and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, furnished balconies, and plasma TVs with satellite channels.

Suite, Round Bed, Swimout (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Round Bed (Honeymoon)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Swimout (Platinum)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite (deluxe)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Pool Access ((Swimout) Deluxe)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Platinum Yucatan Princess Adults Only - All inclusive ratings based on 19 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Platinum Yucatan Princess Adults Only - All inclusive

Everyone (11) Couples (6) Family (1)
5 out of 5
The staff was awesome, and the property was maintained well and very clean. I had a fabulous vacation!

Posted by on 29 Apr. 2019

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4 out of 5
The walk to the beach is excellent! Nice pools amd nice staff

Posted by on 15 Feb. 2020

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5 out of 5

Posted by on 12 Feb. 2020

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5 out of 5
Friendly staff! Check in was great and welcoming. Food service was excellent! Loved how friendly and kind the servers are!

Posted by on 13 Nov. 2019

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5 out of 5
STAY HERE!!!!!!!!!! This was a tipitty-top notch hotel! The food is not only delicious and varied, but simply over the top in terms of the amount. There is a gorgeous "quiet pool" for some peace and quiet and a "party pool" for lots of fun. The grounds are very well kept, the rooms are modern and clean. You can participate in the MANY activities, games and classes or you you don't need to do anything at all - it's up to you! Alcohol was top-shelf- Johnny Walker, Bacardi, Crown Royal, etc. Nightly shows are just fabulous, including the fire show that is Vegas worthy! Do not miss it! There is a Caribbean - wide problem with seaweed, including at the beach here, thanks to global warming and humankind. However, if you simply walk about 500 yards to the right, you will have access to the pristine beach at the family resort. The staff was at our beck and call. Service was impeccable. MANY thanks to Felix, Alejandro, "Super Mario," Ilsa, Armando the waiter, our housekeeper, and everyone who did countless things to make us feel extra special. My husband and I have rated this #1 in 18 years of vacations! It would be very hard to top this resort which is why we are already talking about returning asap!!

Posted by on 5 Aug. 2019

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5 out of 5
The swimout pools are a must. The rooms are beautiful with marble, its beautiful decorated and clean. The staff is A+ always smiling and wiling to help.

Posted by on 20 Jun. 2019

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2 out of 5
I’m not gonna lie the resort it self is beautiful IF you can get past the smell. You can NOT use the beach (that was definitely not mentioned to me and I booked months ago they should really warn people about that) and the beach at the sister resorts is nasty as well and you can’t walk 3 feet without someone harassing you. Everyday they served hamburgers and hot dogs (I could have got that at my house). The only restaurant worth going to is Tao but even though it is 100+ outside they still force the men to wear pants pretty silly rule if you ask me of a resort on the beach especially since they charge a ridiculous amount for laundry services so pack extra pants. I just feel like I wasted my money all around. The staff was really nice that’s the only plus but they take serious offense when you just ask for water. The “mini bar” is actually only 3 bottles of liquor 3 bottles of water 2 beers and an assortment of soda and club soda which would have been fine except we drink a lot of water and we could not get them to bring us more water and just take the soda out. We seriously had to call room service over and over which is an hour wait to get more water in our room. Even though I called and requested more water stock they refused to do it. So mad I picked this place for my honeymoon when the seaweed smell is so strong you can’t escape it until you walk halfway across the resort. They just have piles and piles of seaweed everywhere.

Posted by on 17 Jun. 2019

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4 out of 5
Great value for the money. They had activities but more on the slower side. The night shows at the theatre were really good quality. The buffet options were smaller than I'm use to but pretty decent food.

Posted by on 3 Jun. 2019

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4 out of 5

Posted by on 31 May 2019

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5 out of 5

Posted by on 3 Apr. 2019

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About the Platinum Yucatan Princess Adults Only - All inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Tennis lessons included
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included

Property Features

Platinum Yucatan Princess Adults Only - All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Platinum Yucatan Princess Adults Only - All inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a spa tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (50.2 km / 31.2 mi)
  • Parking: Free self parking

Room Amenities

Platinum Yucatan Princess Adults Only - All inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Accommodations offer separate living rooms. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Living room
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.

Tao - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 18
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Platinum Yucatan Princess Adu
  • Platinum Yucatan Princess All Suites Playa del Carmen
  • Platinum Yucatan Princess All Suites Resort
  • Platinum Yucatan Princess All Suites Resort Playa del Carmen
  • Platinum Yucatan Princess Adults All inclusive Playa del Carmen
  • Platinum Yucatan Princess Adults Playa del Carmen
  • Platinum Yucatan Princess Adults
  • Platinum Yucatan Princess Adults Only All inclusive

You should know

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

  • Travelife
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.