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4.3 out of 5

"I have stayed at this facility twice now, once in 2008 (Gran Porto at the time) and now 2020, both times did not disappoint. The location is perfect a ... " More

By a verified traveller on Tue 03 Mar 2020

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Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

At this Downtown property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, LCD TVs

Along with free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive

Everyone (22) Couples (5) Family (2)
4 out of 5
Very much enjoyed our stay at Panama Jacks Playa Del Carmen. - All staff were excellent this also includes entertainment team & performers - Food was awesome with a lot of choices. - Great location Only drawbacks were that the beach was a little rocky & found the room to be a little tired. Wish king or queen sized was offered in standard room.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Ana Cisneros

Dear Guest, While extending you a warm regard, thank you for choosing Panama Jack Playa del Carmen as your destination hotel and for you valuable feedback. We are glad to read that overall you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
I have stayed at this facility twice now, once in 2008 (Gran Porto at the time) and now 2020, both times did not disappoint. The location is perfect and the facility has been beautifully kept.

Posted by , from Colorado on 3 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ana Cisneros

Dear Mrs. Andrea, Thank you for choosing us hotel once again, it was an honor to host you. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Small resort, everything is close together. Lots of oceanfront rooms. Very friendly staff. The only thing I would change is better beach area but nature has taken its toll over the years.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Ana Cisneros

Dear Mrs. Becky, While extending you a warm regard, thank you for choosing our hotel to spend your vacations. We are happy to read that you enjoyed your stay with us. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
My 3rd time staying at the Panama Jack resort and I like it more and more each time. Can’t wait to return.

Posted by on 29 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Ana Cisneros

Dear Guest, While extending you a warm regard and thank you for choosing our hotel to spend your vacations for a 3rd occasion and for sharing with us such a beautiful review. We are so happy to read that you enjoyed our hotel. Loking forward to welcoming you back. Ana Cisneros General Manager Assistant

5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Ana Cisneros

Dear guest, Thank you for rating us with such a great score. We hope to have the opportunity to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
The staff byfar was the most attentive, friendliest and helpful. Our room was supplied daily with fresh towels, beds made, floors cleaned, and room tidied.Thank you Rosa. The restaurants were excellent. Every waiter was patient, speedy and full of knowledge on the food being served. Attended the brazillian steakhouse , itailian for Thanksgiving dinner, & vendanas for breakfast. The bar staff was over the top with service, fun, friendly, and excellent vacation style drinks. We enjoyed their company and cocktails. They made our stay exciting thank you Fonzi,

Posted by on 3 Dec. 2019

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Comment from Hotel Management

14 Dec. 2019 by Ana Cisneros

Dear guest, We are happy to read that you enjoyed our hotel, our facilities and services, specially the attention provided by our amazing staff. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Most overall was great. Bar should not close so early.

Posted by on 20 Nov. 2019

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Comment from Hotel Management

22 Nov. 2019 by Ana Cisneros

Dear guest, While extending you a warm regard, thank you for taking the time to share this review with us. We are happy to see that you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
the only thing that I didn't like is a too many people in the lobby trying to sell you some type of time share.

Posted by on 14 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Ana Cisneros

Dear guest, While extending you a warm regard, thank you for rating your stay with us with such a great score. We are so happy to see that your enjoyed our services and facilities, thank you for sharing your valuable feedback. We hope to have the opportunity to host you again in the near future. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
Loved everything. Only cons where small beach area and hot tub was closed the entire time.

Posted by on 20 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by Ana Cisneros

Dear Guest, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share this review with us. We are happy to read that you enjoyed your stay with us, regarding your comment about the hot tub, we were doing some repairs in order to give to all of our guests the best service. We hope to have the opportunity to welcome you back in the near future. Best wishes. Ana Cisneros General Manager Assistant

2 out of 5
The staff was incredibly friendly and helpful, and the food was better than expected. However, this couldn't make up for the fact that the beach was overrun with filth and a horrid stench. This

Posted by on 25 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Ana Cisneros

Dear guest, Thank you very much for taking the time to share this review. Your feedback is essential in our effort to improve our service standards. Our number one priority is to provide all of our guests with a remarkable service and a unique vacation experience, which is why all of your feedback is greatly appreciated. We are truly sorry to read that you did not enjoy the beach. We are in Sargassum season, unfortunately this is something that is our of our control, but we are working every day to keep the beach as clean as possible for our guests and we hope that very soon this season would be over to once again have the beautiful beaches that Playa del Carmen has to offer. We are sorry we did not meet your expectations and thank you so much for granting us with the opportunity to host you. Kindest wishes. Ana Cisneros General Manager's Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Meals and drinks at companion properties included
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. Self parking is free. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Outdoor pool1
  • Free WiFi
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (56.1 km / 34.9 mi)
  • Parking: Free self parking

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 1.65 per accommodation, per night. This fee does not apply to children under 3 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

  • Green Globe
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.