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4.4 out of 5

"The property is right along the ocean and close to the market street. Pictures do make it seem like there is more of a beach. Hurricanes and weather h ... " More

By a verified traveller on Sun 02 May 2021

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Hotel Description

4-star beachfront property near Mamitas Beach Club

Beachfront retreat

At this Downtown Playa del Carmen property, you'll be well placed to visit Quinta Avenida and Mamitas Beach Club, both within a 5-minute walk. Playa del Carmen Main Beach and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and 6 restaurants. Relax beachside with free beach cabanas and cool off with a drink at the beach bar. Relax with a drink at one of the 4 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, LCD TVs

Along with free WiFi, the 287 guestrooms offer minibars and LCD TVs. Other amenities include room service, separate bathtubs and showers, and coffee/tea makers.

Standard

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$216* Per night/room 19 May - 20 May

Junior Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 5 Max

Panama Jack Resorts Playa del Carmen All Inclusive ratings based on 34 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Panama Jack Resorts Playa del Carmen All Inclusive

Everyone (19) Couples (7) Family (4)
4 out of 5
Very much enjoyed our stay at Panama Jacks Playa Del Carmen. - All staff were excellent this also includes entertainment team & performers - Food was awesome with a lot of choices. - Great location Only drawbacks were that the beach was a little rocky & found the room to be a little tired. Wish king or queen sized was offered in standard room.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Ana Cisneros

Dear Guest, While extending you a warm regard, thank you for choosing Panama Jack Playa del Carmen as your destination hotel and for you valuable feedback. We are glad to read that overall you enjoyed your stay with us. Looking forward to welcome you back. Best wishes. Ana Cisneros General Manager Assistant

5 out of 5
The property is right along the ocean and close to the market street. Pictures do make it seem like there is more of a beach. Hurricanes and weather has taken some of the beach away. Pictures just need to be updated.

Posted by on 2 May 2021

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Comment from Hotel Management

4 May 2021 by Ana Cisneros

Dear guest, While extending you a warm regard, thank you for taking the time to share your review with us. We are glad to read that overall you enjoyed your stay with us. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
Great location. Staff was great. Enjoyed all the restaurants in the resort.

Posted by on 19 Jan. 2021

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Comment from Hotel Management

20 Jan. 2021 by Ana Cisneros

Dear guest, Thank you for rating us with such a great score. We are glad to read that our hotel was up to your expectations. Best regards. Ana Cisneros General Manager Assistant

2 out of 5
The beach was a disappointment and lake I’d good options throughout the day two of the restaurants you could only eat at after 6 for an all inclusive you would think there would be more places to eat

Posted by on 14 Jan. 2021

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Comment from Hotel Management

18 Jan. 2021 by Ana Cisneros

Dear guest, Thak you for choosing our hotel to spend your vacations. We are sorry to read that your stay with us was not up to your expectations. We hope to have the opportunity to host you in the future so we can change your impression about our hotel. Kindest wishes. Ana Cisneros General Manager Assistant

5 out of 5
I liked the location of the resort and all of the amenities but the beach is not that great.

Posted by , from Philadelphia on 27 Oct. 2020

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Comment from Hotel Management

29 Oct. 2020 by Ana Cisneros

Dear Mrs. Jill, While extending you a warm regard, thank you for choosing our hotel to spend your vacations and for taking the time to share your review with us. We are glad to read that you enjoyed our hotel. We hope to have the opportunity to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
I have stayed at this facility twice now, once in 2008 (Gran Porto at the time) and now 2020, both times did not disappoint. The location is perfect and the facility has been beautifully kept.

Posted by , from Colorado on 3 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Ana Cisneros

Dear Mrs. Andrea, Thank you for choosing us hotel once again, it was an honor to host you. Looking forward to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
Small resort, everything is close together. Lots of oceanfront rooms. Very friendly staff. The only thing I would change is better beach area but nature has taken its toll over the years.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

7 Feb. 2020 by Ana Cisneros

Dear Mrs. Becky, While extending you a warm regard, thank you for choosing our hotel to spend your vacations. We are happy to read that you enjoyed your stay with us. Looking forward to welcome you back. Ana Cisneros General Manager Assistant

5 out of 5
My 3rd time staying at the Panama Jack resort and I like it more and more each time. Can’t wait to return.

Posted by on 29 Jan. 2020

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Comment from Hotel Management

6 Feb. 2020 by Ana Cisneros

Dear Guest, While extending you a warm regard and thank you for choosing our hotel to spend your vacations for a 3rd occasion and for sharing with us such a beautiful review. We are so happy to read that you enjoyed our hotel. Loking forward to welcoming you back. Ana Cisneros General Manager Assistant

5 out of 5

Posted by on 15 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Ana Cisneros

Dear guest, Thank you for rating us with such a great score. We hope to have the opportunity to welcome you back. Best regards. Ana Cisneros General Manager Assistant

5 out of 5
The staff byfar was the most attentive, friendliest and helpful. Our room was supplied daily with fresh towels, beds made, floors cleaned, and room tidied.Thank you Rosa. The restaurants were excellent. Every waiter was patient, speedy and full of knowledge on the food being served. Attended the brazillian steakhouse , itailian for Thanksgiving dinner, & vendanas for breakfast. The bar staff was over the top with service, fun, friendly, and excellent vacation style drinks. We enjoyed their company and cocktails. They made our stay exciting thank you Fonzi,

Posted by on 3 Dec. 2019

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Comment from Hotel Management

14 Dec. 2019 by Ana Cisneros

Dear guest, We are happy to read that you enjoyed our hotel, our facilities and services, specially the attention provided by our amazing staff. We hope to have the opportunity to welcome you back in the near future. Best regards. Ana Cisneros General Manager Assistant

About the Panama Jack Resorts Playa del Carmen All Inclusive

Location Constituyentes Number 1, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Fitness facilities included
  • Onsite live performances included
  • Theme parties included
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Taxes included
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Panama Jack Resorts Playa del Carmen All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Panama Jack Resorts Playa del Carmen All Inclusive offers its guests a full-service spa, a complimentary water park, and an outdoor pool. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a beach bar. A free manager's reception is offered daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a sauna, and gift shops/newsstands are also featured at the eco-friendly Panama Jack Resorts Playa del Carmen All Inclusive. Free valet parking is available. This 4-star Playa del Carmen property is smoke free.

  • 287 guestrooms or units
  • 3 levels
  • 4 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 1999
  • Bar on the beach
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Supervised kid's activities (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (56.1 km / 34.9 mi)
  • Parking: Free valet parking

Room Amenities

Panama Jack Resorts Playa del Carmen All Inclusive offers 287 air-conditioned accommodations with minibars and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers. This Playa del Carmen property provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Telephone
  • Air conditioning

Food & Drink

The property hosts a free manager's reception daily.

Panama Jack Resorts Playa del Carmen All Inclusive has 6 restaurants on site.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Hotel Names

  • Gran Porto
  • Gran Porto Real All Inclusive
  • Gran Porto Real Playa del Carmen
  • Gran Porto Real Resort
  • Gran Porto Real Resort All Inclusive Playa del Carmen
  • Gran Porto Resort
  • Gran Real Porto
  • Porto Real
  • Porto Real Resort
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto All Inclusive-Rebranded as PANAMA JACK
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran o Resort Spa Inclusive

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.