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Laptop workspace, linens
Laptop workspace, linens
Laptop workspace, linens
Laptop workspace, linens

Guest reviews

4.1 out of 5 Very good
794 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Breakfast Available
Business Services
Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Individually-wrapped food options
  • Sheets and towels washed at 60°C

Map

Explore the area

Popular LocationNuestra Senora del Carmen Catholic Church3 min walk
Popular LocationCentral Square4 min walk
Popular LocationPlaya del Carmen Main Beach9 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)2 min drive

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    About this area

    Playa del Carmen

    One Playa Del Carmen is located near the beach and in an area with good shopping. Quinta Avenida and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. 3D Museum of Wonders and Yucatek Divers are also worth visiting.
    View in a map
    Popular Location

    What's nearby

    • Nuestra Senora del Carmen Catholic Church - 3 min walk
    • Central Square - 4 min walk
    • Playa del Carmen Main Beach - 9 min walk
    • Pier Navega - 13 min walk
    • Playa del Carmen Maritime Terminal - 16 min walk

    Getting around

    • AirportCancun Intl. Airport (CUN) - 50 min drive

    About this property

    One Playa Del Carmen

    A 24-hour business center, a meeting room, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and express check-out are onsite. All 108 rooms offer flat-screen TVs with cable channels, plus free bottled water and hair dryers. Other amenities available to guests include showers, phones, and free toiletries.

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global)

    Safety measures

    Individually-wrapped food options available for breakfast, lunch, and dinner
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free covered self parking

    Food and drink

    • Buffet breakfast available for a fee daily 6:00 AM–11:00 AM: MXN 200-250 for adults and MXN 200-250 for children

    Family friendly

    • Laundry facilities

    Conveniences

    • Elevator
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage

    Languages spoken

    • English
    • Spanish

    Business services

    • 24-hour business center
    • 1 meeting room
    • Computer station
    • Conference space (67 square feet)

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible path of travel

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Linens

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower
    • Towels

    Entertainment

    • Cable channels
    • Flat-screen TV

    Food and drink

    • Free bottled water

    More

    • Laptop-friendly workspace
    • Phone

    Policies

    Check-in

    Check-in from 6:00 AM - midnight
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Breakage deposit: MXN 20.00 per night
    • A tax is imposed by the city: MXN 26.06 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between MXN 200 and MXN 250 for adults, MXN 200 and MXN 250 for children (approximately)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    4.1
    Very good
    794 reviews
    5 - Excellent
    296
    4 - Good
    366
    3 - Okay
    96
    2 - Poor
    18
    1 - Terrible
    18

    4.4/5

    Cleanliness

    4.3/5

    Staff & service

    4.1/5

    Amenities

    4.2/5

    Property conditions & facilities

    4/5 Good

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Mar 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    very good location. excellent breakfast. Very clean and very nice service. The only bad things is not Bar, not Gym and no Pool.
    Stayed 3 nights in Mar 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Pleasant stay overall. The hotel is basic but conveniently located. The AC was a little loud and the hot water could have been better but the room met our needs. Just a slight hiccup when our room key stopped working - the final night of our stay was booked as part of a tour so we had checked in for that booking on the day but they didn’t give us a new key. Only a minor inconvenience which could have been the result of a language barrier.
    Stayed 2 nights in Feb 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Clean and fresh
    From the beginning it started perfect, we arrived early and the guy at the front desk allowed us to check in from noon. The room was clean and fresh, water all days.
    Stayed 5 nights in Feb 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service
    Stayed 1 night in Jan 2020

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