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Beach nearby, white sand, beach towels, beach massages
Beach nearby, white sand, beach towels, beach massages
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

4.3 out of 5 Excellent
88 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Housekeeping
24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Map

Explore the area

Popular LocationMamitas Beach Club13 min walk
Popular LocationPunta Esmeralda Beach14 min walk
Popular LocationQuinta Alegría Shopping Mall6 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Ocean Zen Suites on 5th Avenue - Adults Only is in the city center and near the beach. Quinta Avenida and Quinta Alegría Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Mamitas Beach Club and Punta Esmeralda Beach. Don't miss out on a visit to Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like whale-watching.
    View in a map
    Popular Location

    What's nearby

    • Mamitas Beach Club - 13 min walk
    • Punta Esmeralda Beach - 14 min walk
    • Playa del Carmen Main Beach - 17 min walk
    • Pier Navega - 3 min drive
    • Quinta Alegría Shopping Mall - 6 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 48 min drive

    About this property

    Ocean Zen Suites on 5th Avenue - Adults Only

    An outdoor pool, a rooftop terrace, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite. All 9 individually decorated rooms provide free WiFi, free wired Internet, and pillowtop beds. Guests will appreciate conveniences like refrigerators and microwaves, while flat-screen TVs with satellite channels and Netflix provide a bit of entertainment.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • No onsite parking available
    • Street parking
    • Casino shuttle (surcharge)

    Things to do

    • 24-hour pool access
    • Ecotours
    • Outdoor pool

    Family friendly

    • Microwave
    • Outdoor pool
    • Refrigerator

    Conveniences

    • Front-desk safe
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Outdoors

    • Garden
    • Picnic area
    • Pool sun loungers
    • Pool umbrellas
    • Rooftop terrace

    Spa

    • Aromatherapy
    • Massage - on the beach

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Upper floors accessible by stairs only
    • Well-lit path to entrance

    More

    • Beach towels
    • Romance packages available
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Linens
    • Pillow-top mattress

    Bathroom

    • Designer toiletries
    • Hair dryer
    • Rainfall showerhead
    • Shower
    • Towels

    Entertainment

    • 32-inch flat-screen TV
    • Netflix
    • Satellite channels

    Food and drink

    • Champagne service
    • Coffee/tea maker
    • Microwave
    • Refrigerator

    Outdoor space

    • Yard

    More

    • Access via exterior corridors
    • In-room massage
    • Individually decorated
    • Individually furnished
    • Iron/ironing board
    • Laptop-compatible safe
    • Laptop-friendly workspace

    Policies

    Check-in

    Check-in from 3 PM - 11 PM
    Late check-in subject to availability
    Express check-in
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    No onsite parking is available
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

    We should mention

    This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
    Only registered guests are allowed in the guestrooms
    No pets and no service animals are allowed at this property
    4.3
    Excellent
    88 reviews
    5 - Excellent
    46
    4 - Good
    27
    3 - Okay
    10
    2 - Poor
    1
    1 - Terrible
    4

    4.6/5

    Cleanliness

    4.5/5

    Staff & service

    4.1/5

    Amenities

    4.4/5

    Property conditions & facilities

    1/5 Terrible

    Travelled with group
    Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
    Sad face IconDisliked: Staff & service
    I only lost part of my money, not all of them. I lost 10 USD and 500 Mexican Peso, and I totally have 15 USD and 2000 Mexican peso, which a suspect only took one highest denomination banknotes. My friend lost 100 USD and 500 Mexican Peso, which also was taken the highest denomination banknotes.Since this is the trip with 3 people, I collected the mutual fund and we counted it every day, and I am very clear that how much money I did have and how much money I was stolen. I found my money was lost on the second night of the hotel, which is March 14th, and I try to solve this issue in the early morning on March 15th. In that night, based on the feature of losing money, I believe the cleaner of that hotel had a big problem. On March 15th, I checked the video and it showed that only the cleaner entered the room. I did bring my wallet every day and only that day I did not since I went to a water theme park. I believe this is the cleaner's problem, but the reception staff told me that since I did not put my wallet in the safety box located on another floor, they did not have any compensation for us. This attitude is very worst, and I did need to leave Playa de Carmen before noon,  I have to leave and give up arguing and plan to discuss with you, Expedia for such a situation.
    Stayed 2 nights in Mar 2020

    4/5 Good

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very peaceful quiet location down on 5 th Ave. away from noisy venders. We were still easily able to walk down to hustle and bustle of 5 th Ave yet still have a quiet place to return, only thing about our room in particular is we didn’t have a lanai or small Outside seating area directly connected to our room. Would have been nice to have, but rooftop deck was nice. Staff was great!!! Beach access right across the street too.
    Stayed 7 nights in Mar 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Quiet and Good Value
    This was a small hotel with 9 rooms. The location was at the quiet end of 5th ave. We didn’t mind the walk into the busy part of Playa de Carmen. Only 10 min walk in. TIP: the beach is much better and less busy at this location. If you like to hang out at the beach, I would stay in this area opposed to staying in the busy center of PDC. The staff here are very good and Jimmy speak English very well. The rooms are cleaned daily and Maria does an amazing job. The WIFI is good, water is hot with good pressure. It was nice to have a little kitchen area (no stove, but nice size fridge and microwave). A good grocery store is a short walk away (17 mins, across highway near Home Depot), but a OXOX is just around the corner. Overall we had a nice time here and we felt that this is a great hotel for a budget minded traveller.
    Stayed 7 nights in Feb 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Feb 2020

    4/5 Good

    Stayed 6 nights in Feb 2020

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