Travelled with group
21 Mar. 2020
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I only lost part of my money, not all of them. I lost 10 USD and 500 Mexican Peso, and I totally have 15 USD and 2000 Mexican peso, which a suspect only took one highest denomination banknotes. My friend lost 100 USD and 500 Mexican Peso, which also was taken the highest denomination banknotes.Since this is the trip with 3 people, I collected the mutual fund and we counted it every day, and I am very clear that how much money I did have and how much money I was stolen. I found my money was lost on the second night of the hotel, which is March 14th, and I try to solve this issue in the early morning on March 15th. In that night, based on the feature of losing money, I believe the cleaner of that hotel had a big problem. On March 15th, I checked the video and it showed that only the cleaner entered the room. I did bring my wallet every day and only that day I did not since I went to a water theme park. I believe this is the cleaner's problem, but the reception staff told me that since I did not put my wallet in the safety box located on another floor, they did not have any compensation for us. This attitude is very worst, and I did need to leave Playa de Carmen before noon, I have to leave and give up arguing and plan to discuss with you, Expedia for such a situation.
Stayed 2 nights in Mar 2020