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"i didn't like the fact we were asked to put our toilet paper in the trash can in the bathroom. that is so unsanitary. the sidewalk drains need a lot o ... " More

By a verified traveller on Mon 28 Oct 2019

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Hotel Description

5-star beachfront property near El Camaleon Mayakoba Golf Course

Beachside getaway

Within 2 miles (3 km) of this well-placed property, you'll find Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.

Free WiFi, balconies

In addition to LCD TVs with satellite channels, the 320 guestrooms offer free WiFi and furnished balconies. Minibars, room service, and coffee/tea makers are also available.

Maya Deluxe Garden View Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$128* Per night/room 2 Aug. - 3 Aug.

Maya Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 31 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (22) Couples (7)
4 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

5 Nov. 2019 by OCEAN MAYA ROYALE

Dear guest, Thank you for sharing your experience with us about your stay, really sorry for not cover totally your expectations. Please if you need something don't doubt to contact to us.

5 out of 5
i didn't like the fact we were asked to put our toilet paper in the trash can in the bathroom. that is so unsanitary. the sidewalk drains need a lot of attentions.

Posted by , from Archdale NC USA on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Ocean Maya Royale management

Hola Dear mr Brian, thank you for choosing us on Travelocity. We would like to thank you for your 5 points review since it is very important for us. Regarding the points you mention, we would work on it for avoiding our future guests got the same feeling. Muchas gracias

4 out of 5

Posted by on 20 Oct. 2019

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Comment from Hotel Management

20 Oct. 2019 by Ocean Maya Royale

Hola dear guest, Thank you for choosing us, also for taking the time for writing this review, Muchas gracias

5 out of 5
The resort itself was beautiful to begin with. It's an all adult resort tailored for adults. It was clean, the staff were always friendly and food was delicious. Definitely recommended to get away on vacation or for special occasions.

Posted by on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by OMR Staff & Management

Hola Dear Guest On behalf all of us the at, your home away home; We would like to thank you for reviewing about our services and the way we all accomplish our duties; Especially since it is very important when shared with our future guest worldwide, Also for the worldwide travelers community to know about us and the way we all do work, Muchas gracias

4 out of 5
Great vacation destination. Night life needs improvement. Food was good.

Posted by on 13 Aug. 2019

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Comment from Hotel Management

3 Oct. 2019 by OMR

Thank you so much for writing this wonderful review about your recent stay with us. Please rest assured we will address your comments to all of our staff. We are very happy to read we have exceeded your expectations and we really hope we have the opportunity of hosting you again in the future. Warm regards!

5 out of 5
The hotel is great! If you want an all-inclusive resort hotel. This place is for you. Rooms are clean. Entertainment is great. A lot of restaurants and bars. You will always find something for yourself. The only thing I did not like. that all the parties are till 12. If they can do it at least till 2 , would be great!

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by OCEAN MAYA ROYALE

Dear guest, Thank you so much for sharing your experience with us during your stay about the rooms, entertainment, restaurants and bars. We will try to cover your expectations about the partie´s time.

1 out of 5

Posted by on 26 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by OCEAN MAYA ROYALE

Dear guest, We want to invite you to comes Guest Services area and sharing your commentaries about our resort, our main goal is cover your expectations. We will appreciate to much is you tell us the issues you could have during your stay for try to be better.

1 out of 5
It's cheap. They serve cheap, bad liquor and wine. You can't even get a glass of Cabernet or Merlot because it's considered "premium" liquor. You could buy a bottle at Walmart for $8.00 US. It's rediculous! The property smells like sewage, service is terrible. The one great thing was getting a massage from Lupe. OMG!!!!! I have had many massages but Lupe was excellent. It was heavenly.

Posted by on 28 May 2019

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Comment from Hotel Management

31 May 2019 by Ocean Maya Royale

Dear Guest. Thanks a lot for share your kind comments with us. Please do not hesitate in contact us for any further assistance we may provide. Muchas gracias

3 out of 5
Nice restaurants good entertainment grate food Don't go here for the beach Blue moon best restaurant Johnny at the bar good Entertainment at pool fun

Posted by on 11 May 2019

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Comment from Hotel Management

18 May 2019 by Ocean Maya Royale

Dear guest ; We really appreciate for your comments. since they are really important for all of us, we kindly ask you for place them on the social media. Muchas gracias

5 out of 5
Our only complaint was that there wasn’t a bar on the beach. The pool bar is fairly close, though. Beware of the “concierge ‘ you get at check in. He’s really just a timeshare salesman. We strongly said no thanks, and we were never approached again. Overall it was a great stay, would definitely go back

Posted by on 23 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Ocean Maya Royale

At Ocean Maya Royale, our main priority is the total satisfaction of our guests, we working more hard for cover your expectations.

About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 2012 square feet (187 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking and valet parking are free. This 5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2012 sq ft of conference space
  • 187 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (48.5 km / 30.1 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Swedish massage
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 between bookings.The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.