Stay at this Playa del Carmen property and you'll be within 2 miles (3 km) of El Camaleon Mayakoba Golf Course and 6 miles (10 km) of Maroma Beach. Tres Rios Ecopark and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.
Free WiFi, sofa beds
Featuring conveniences like sofa beds and coffee/tea makers, the 320 guestrooms also offer free WiFi and LCD TVs with satellite channels. Furnished balconies, minibars, and room service are also available.
23 Sep. 2021 by Supervisor Privilege & Guest service
Dear Elizabeth Anne, We apprecciate too much your opinion about your stay with us. Thank you for let us know that our gardens, restaurants and wildlife around to you is nice. Our main goal is cover your totally satisfaction and we will working more hard about it.
9 Jul. 2021 by Supervisor Privilege & Guest service
Dear guest, Really sorry for not covered your expectations, our main goal is your completely satisfaction and we are so ashamed. We will working more hard for can get a better experience for you.
24 May 2021 by Supervisor Privilege & Guest Service
Dear guest, First to all, thank you so much for sharing your experience with us and more because we are so glad to know that we already cover your expectations about our staff. We will continuo on this way.
4 Apr. 2021 by Supervisor Privilege & Guest Service
Dear guest, We are so proud to know that we already cover your expectations about your stay here with the staff. Please if you need something else, do not hesitate to contact us. Have a great time.
6 Mar. 2021 by Supervisor Privilege & Guest Service
Dear guest, Thank you so much about your review, we will working more hard about our services for cover your totally expectations and you will have a better time with us. Have a wonderful day.
5 Dec. 2020 by Ocean Maya Royale
Dear Monica, We are so glad that covered your expectations about our staff, is really nice know that our work is excellent for you. We will so happy to hosting you in your next stay with us.
8 Sep. 2020 by Management
Thank you for choosing H19 Hotels. We hope to have the pleasuro to host you again in a near future.
5 Nov. 2019 by OCEAN MAYA ROYALE
Dear guest, Thank you for sharing your experience with us about your stay, really sorry for not cover totally your expectations. Please if you need something don't doubt to contact to us.
28 Oct. 2019 by Ocean Maya Royale management
Hola Dear mr Brian, thank you for choosing us on Travelocity. We would like to thank you for your 5 points review since it is very important for us. Regarding the points you mention, we would work on it for avoiding our future guests got the same feeling. Muchas gracias
20 Oct. 2019 by Ocean Maya Royale
Hola dear guest, Thank you for choosing us, also for taking the time for writing this review, Muchas gracias
Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 2012 square feet (187 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking and valet parking are free. This 4.5-star Playa del Carmen property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Accommodations are furnished with single sofa beds and desks. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.