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4.0 out of 5

"Individual villas 4 up/ 4 down surrounded by gardens and wildlife. Free Hobie Cat sailing. Plenty of diversity of restaurants. Casual elegance. Many E ... " More

By a verified traveller on Wed 22 Sep 2021

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Hotel Description

4.5-star beachfront property near Grand Coral Golf Riviera Maya

Beachside getaway

Stay at this Playa del Carmen property and you'll be within 2 miles (3 km) of El Camaleon Mayakoba Golf Course and 6 miles (10 km) of Maroma Beach. Tres Rios Ecopark and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Relax with a drink at one of the 5 bars/lounges and enjoy perks like free self parking.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and coffee/tea makers, the 320 guestrooms also offer free WiFi and LCD TVs with satellite channels. Furnished balconies, minibars, and room service are also available.

Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$259* Per night/room 27 Oct. - 28 Oct.

Maya Deluxe Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Privilege Honeymoon Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Honeymoon Maya Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Privilege Junior Suite Adults Only

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Ocean Maya Royale All Inclusive Adults Only ratings based on 30 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ocean Maya Royale All Inclusive Adults Only

Everyone (19) Couples (5) Family (2)
4 out of 5
Individual villas 4 up/ 4 down surrounded by gardens and wildlife. Free Hobie Cat sailing. Plenty of diversity of restaurants. Casual elegance. Many Europeans

Posted by , from RENO on 22 Sep. 2021

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Comment from Hotel Management

23 Sep. 2021 by Supervisor Privilege & Guest service

Dear Elizabeth Anne, We apprecciate too much your opinion about your stay with us. Thank you for let us know that our gardens, restaurants and wildlife around to you is nice. Our main goal is cover your totally satisfaction and we will working more hard about it.

3 out of 5

Posted by on 27 Jun. 2021

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Comment from Hotel Management

9 Jul. 2021 by Supervisor Privilege & Guest service

Dear guest, Really sorry for not covered your expectations, our main goal is your completely satisfaction and we are so ashamed. We will working more hard for can get a better experience for you.

5 out of 5
The staff are the absolute best!

Posted by on 23 May 2021

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Comment from Hotel Management

24 May 2021 by Supervisor Privilege & Guest Service

Dear guest, First to all, thank you so much for sharing your experience with us and more because we are so glad to know that we already cover your expectations about our staff. We will continuo on this way.

5 out of 5
The staff is beyond friendly snd helpful. They will do anything to help and make your stay better.

Posted by on 4 Apr. 2021

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Comment from Hotel Management

4 Apr. 2021 by Supervisor Privilege & Guest Service

Dear guest, We are so proud to know that we already cover your expectations about your stay here with the staff. Please if you need something else, do not hesitate to contact us. Have a great time.

4 out of 5

Posted by on 23 Feb. 2021

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Comment from Hotel Management

6 Mar. 2021 by Supervisor Privilege & Guest Service

Dear guest, Thank you so much about your review, we will working more hard about our services for cover your totally expectations and you will have a better time with us. Have a wonderful day.

5 out of 5
Staff is super friendly and helpful, can’t wait to come back again.

Posted by , from Houston on 4 Dec. 2020

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Comment from Hotel Management

5 Dec. 2020 by Ocean Maya Royale

Dear Monica, We are so glad that covered your expectations about our staff, is really nice know that our work is excellent for you. We will so happy to hosting you in your next stay with us.

5 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Management

Thank you for choosing H19 Hotels. We hope to have the pleasuro to host you again in a near future.

4 out of 5

Posted by on 31 Oct. 2019

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Comment from Hotel Management

5 Nov. 2019 by OCEAN MAYA ROYALE

Dear guest, Thank you for sharing your experience with us about your stay, really sorry for not cover totally your expectations. Please if you need something don't doubt to contact to us.

5 out of 5
i didn't like the fact we were asked to put our toilet paper in the trash can in the bathroom. that is so unsanitary. the sidewalk drains need a lot of attentions.

Posted by , from Archdale NC USA on 28 Oct. 2019

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Comment from Hotel Management

28 Oct. 2019 by Ocean Maya Royale management

Hola Dear mr Brian, thank you for choosing us on Travelocity. We would like to thank you for your 5 points review since it is very important for us. Regarding the points you mention, we would work on it for avoiding our future guests got the same feeling. Muchas gracias

4 out of 5

Posted by on 20 Oct. 2019

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Comment from Hotel Management

20 Oct. 2019 by Ocean Maya Royale

Hola dear guest, Thank you for choosing us, also for taking the time for writing this review, Muchas gracias

About the Ocean Maya Royale All Inclusive Adults Only

Location Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Kayaking included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Dancing classes/lessons included
  • Theme parties included
  • Premium/non-domestic beverages not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Scuba diving lessons not included
  • Onsite entertainment and activities included
  • Local beverages and soft drinks only

Property Features

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a swim-up bar, and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this property measures 2012 square feet (187 square meters) and includes conference space. A fitness center, a sauna, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking and valet parking are free. This 4.5-star Playa del Carmen property is smoke free.

  • 320 guestrooms or units
  • 2 levels
  • 32 buildings
  • 6 dining venues
  • 5 bars or lounges
  • 2012 sq ft of conference space
  • 187 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. Accommodations are furnished with single sofa beds and desks. 32-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Blue Moon - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Swedish massage
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Service animals not allowed
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of European Holiday Home Association (EHHA - Europe)

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Ocean Maya Royale
  • Maya Ocean
  • Maya Ocean Royale
  • Ocean Maya
  • Ocean Maya Royale
  • Ocean Maya Royale All Inclusive Adults All-inclusive property
  • Ocean Maya Royale All Inclusive Playa del Carmen
  • Ocean Maya Royale Playa del Carmen
  • Ocean Royale
  • Ocean Royale Maya
  • Ocean Maya Hotel
  • Ocean Maya Playa Del Carmen
  • Ocean Maya Royale Hotel Playa Del Carmen
  • Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
  • Ocean Maya Royale All Inclusive Adults Playa del Carmen
  • Ocean Maya Royale Inclusive A
  • Ocean Maya Royale All Inclusive Adults Only Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.