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On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
On the beach, white sand, beach towels, beach massages
5 outdoor pools, sun loungers

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationXplor Theme Park16 min walk
    Popular LocationXcaret Eco Theme Park9 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive
    Popular LocationPlayacar Golf Club21 min drive

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    About this area

    Playa del Carmen

    Occidental at Xcaret Destination - All Inclusive is located on the beach and in an area with good shopping. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Ecopark Kantun Chi and Yucatek Divers are also worth visiting. Spend some time exploring the area's activities, including golfing. Our guests appreciate the property's quiet location.
    View in a map
    Popular Location

    What's nearby

    • Xplor Theme Park - 16 min walk
    • Xcaret Eco Theme Park - 9 min drive
    • Central Square - 19 min drive
    • Playacar Golf Club - 21 min drive
    • Playa del Carmen Maritime Terminal - 26 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 57 min drive

    Restaurants

    • Le buffet – Garden-view buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
    • Sonora Grill – Restaurant offering Mediterranean cuisine. Serves dinner daily.
    • Los Olivos – Restaurant offering Italian cuisine. Serves dinner daily.
    • La Hacienda – Restaurant offering Mexican cuisine. Serves dinner daily.
    • D Oriental – Restaurant offering Asian cuisine. Serves dinner daily.

    About this property

    Occidental at Xcaret Destination - All Inclusive

    Catch some rays at the beach or spend the day relaxing at Occidental at Xcaret Destination - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 11 restaurants. All 765 rooms offer room service, premium bedding, and LED TVs with cable channels. Other amenities available to guests include coffee makers, free bottled water, and ceiling fans.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports are included.

    Land activities

    Fitness facilities
    Miniature golf
    Tennis
    Volleyball

    Lessons/classes/games

    Aerobics
    Dancing
    Yoga

    Kids' club

    Supervised activities for children ages 12 years old and younger

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Guest rooms kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Masks are required at the property
    Hand sanitizer provided
    Enhanced food service safety measures are in place
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free uncovered self parking

    Food and drink

    • Free full breakfast available daily 7:00 AM–11:00 AM
    • All buffet and à la carte meals, snacks, and beverages included
    • 11 restaurants and 1 coffee shop/café
    • 10 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
    • Room service available

    Things to do

    • 5 outdoor pools
    • 2 outdoor tennis courts
    • Beach volleyball
    • Billiards/pool table
    • Children's pool
    • Ecotours
    • Evening entertainment
    • Fitness center
    • Foosball table
    • Full-service spa
    • Nightclub
    • Playground
    • Shopping mall
    • Snorkeling
    • Table tennis
    • Tennis
    • Volleyball

    Family friendly

    • 5 outdoor pools
    • Children's games
    • Children's pool
    • Dry cleaning service
    • Free children's club
    • Free cribs/infant beds
    • Playground
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Front-desk safe
    • Gift shop/newsstand
    • Reception hall

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Free grocery shopping service
    • Hair salon
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • Spanish

    Business services

    • 2 meeting rooms
    • Business center

    Outdoors

    • Beachfront location
    • Garden
    • Pool sun loungers
    • Terrace

    Spa

    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - sports
    • Massage - Swedish
    • Massage/treatment rooms
    • Sauna
    • Spa open daily
    • Treatment room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible registration desk
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Couples dining
    • Designated smoking areas
    • Music library

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Free cribs/infant beds
    • Linens
    • Premium bedding

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower
    • Towels

    Entertainment

    • 37-inch LED TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    More

    • Composting
    • Desk
    • Eco-friendly cleaning products provided
    • Iron/ironing board
    • LED light bulbs
    • Phone
    • Recycling
    • Safe

    Policies

    Check-in

    Check-in from 3:00 PM - midnight
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 11:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: USD 1.5 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Minimum Spring Break check-in age is 21 years old
    This property uses a grey water recycling system
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

    We should mention

    Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
    No pets and no service animals are allowed at this property
    Guests under 18 years old are not allowed in the spa
    4.1
    Very good
    2,235 reviews
    5 - Excellent
    1,107
    4 - Good
    655
    3 - Okay
    263
    2 - Poor
    120
    1 - Terrible
    90

    4.4/5

    Cleanliness

    4.3/5

    Staff & service

    4.2/5

    Amenities

    4.3/5

    Property conditions & facilities

    3/5 Okay

    Stayed 4 nights in Sep 2020

    5/5 Excellent

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    A week in a fairytale.
    Stayed 8 nights in Sep 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 3 nights in Sep 2020

    3/5 Okay

    Travelled with partner
    Sad face IconDisliked: Amenities
    We had multiple issues with our wristbands falling and we had to report it to our concierge who said , just tighten them up. Well we needed up loosing one when swimming and got charged 50$ for it. The door lock stopped working twice and we would have to wait for an hour or so for it to get fixed.
    Stayed 4 nights in Sep 2020

    5/5 Excellent

    Stayed 7 nights in Sep 2020