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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationTres Rios Ecopark12 min drive
    Popular LocationMaroma Beach13 min drive
    Popular LocationEl Camaleon Mayakoba Golf Course13 min drive
    AirportCancun, Quintana Roo (CUN-Cancun Intl.)31 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Iberostar Selection Paraiso Maya All Inclusive is near the airport and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maroma Beach and Tres Rios Ecopark. Looking to enjoy an event or a game while in town? See what's happening at Mario Villanueva Stadium Madrid or El Rey Polo Country Club. Take an opportunity to explore the area for water adventures such as scuba diving and other activities like golfing.
    View in a map
    Popular Location

    What's nearby

    • Sanctuary of Hope and Time Capsule - 11 min drive
    • Dr. Alfredo Barrera Marin Botanical Garden - 12 min drive
    • Tres Rios Ecopark - 12 min drive
    • Maroma Beach - 13 min drive
    • El Camaleon Mayakoba Golf Course - 13 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 31 min drive

    Restaurants

    • La Pagoda – Serves lunch and dinner daily.
    • El Fogon – Serves dinner daily. Reservations required.
    • La Marina – Serves dinner daily.
    • Gourmet L'Etoile – Restaurant offering international cuisine. Serves dinner daily. Reservations required.
    • El Rancho – Serves dinner daily.

    About this property

    Iberostar Selection Paraiso Maya All Inclusive

    Spend the day relaxing at the beach, practicing your swing on Iberostar Selection Paraiso Maya All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 434 rooms boast jetted tubs and offer free WiFi and balconies. Sitting areas and 24-hour room service are standard, as are TVs with cable channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (some restrictions)

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Contactless check-in
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks and gloves available
    Hand sanitizer provided
    This information is provided by our partners.

    Temporary closures

    Some amenities are temporarily unavailable

    Due to COVID-19, some amenities and services are unavailable Thu., May 21 - Thu., Dec. 31 (dates are subject to change):
    Water park

    Property amenities

    Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free valet parking

    Food and drink

    • Free buffet breakfast available daily 7:00 AM–11:00 AM
    • Buffet and à la carte meals, snacks, and beverages included
    • 10 restaurants and 2 coffee shops
    • 7 bars/lounges, 1 beach bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • 18 holes of golf
    • 5 outdoor pools
    • 2 spa tubs
    • Aerobics classes
    • Beach volleyball
    • Beach yoga
    • Billiards/pool table
    • Children's pool
    • Fitness center
    • Free water park access
    • Full-service spa
    • Kayaking
    • Nightclub
    • Pilates classes
    • Playground
    • Sauna
    • Shopping mall
    • Shopping
    • Snorkeling
    • Steam room
    • Tennis
    • Windsurfing
    • Yoga classes

    Family friendly

    • 5 outdoor pools
    • Children's pool
    • Dry cleaning service
    • DVD player
    • Free children's club
    • Free rollaway/extra beds
    • Free supervised childcare/activities
    • Free water park access
    • In-room child care (surcharge)
    • Laundry facilities
    • Lazy river
    • Playground

    Conveniences

    • Banquet hall
    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf clubhouse
    • Golf clubs
    • Golf privileges (optional)
    • Golf pro shop
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 1 meeting room
    • Business center
    • Conference space

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Pool sun loungers
    • Pool umbrellas

    Spa

    • 25 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Hot springs/mineral springs
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - sports
    • Massage - Swedish
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room
    • Thalassotherapy
    • Turkish bath/hammam

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible registration desk

    More

    • Beach towels
    • Romance packages available
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Free rollaway beds
    • Linens

    Bathroom

    • Free toiletries
    • Hair dryer
    • Jetted bathtub
    • Rainfall showerhead
    • Shower/tub combination
    • Towels

    Entertainment

    • Cable channels
    • DVD player
    • Pay movies
    • TV

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    Outdoor space

    • Balcony

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-friendly workspace
    • Phone
    • Safe
    • Separate sitting area
    • Turndown service

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Early check-in subject to availability
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Renovations and closures

    The following facilities or services will be unavailable from May 21 2020 to December 31 2020 (dates subject to change):
    • Water park

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children stay free when using existing bedding
    Free rollaway/extra beds
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: MXN 26 per accommodation, per night
    • Sanitation services: MXN 25.35

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Early check-in is available for a fee (subject to availability, amount varies)
    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests under 18 years old are not allowed in the spa
    4.4
    Excellent
    921 reviews
    5 - Excellent
    530
    4 - Good
    266
    3 - Okay
    88
    2 - Poor
    26
    1 - Terrible
    11

    4.6/5

    Cleanliness

    4.6/5

    Staff & service

    4.5/5

    Amenities

    4.4/5

    Property conditions & facilities

    4/5 Good

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    We stayed at this property for years ago and the food went down hill. Too many beach vendors. Too much noise on the beach with several people playing loud music plus the entertainment from the hotel.
    Stayed 8 nights in Sep 2020

    5/5 Excellent

    Travelled with family, Travelled with family and small children
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    I was very impressed with the resort and how they are handling all the extra precautions. I felt safe at all times, and the staff was incredible. The beach was absolutely amazing as well, probably the best beach at any resort I stayed at in Mexico. Every morning to clean the sea weed from the sand in the ocean itself on the beach is completely free and clear, it was amazing. I would definitely stay here again.
    Stayed 9 nights in Sep 2020

    3/5 Okay

    Travelled with family
    Happy face iconLiked: Amenities, property conditions & facilities
    Sad face IconDisliked: Staff & service
    This location is very beautiful as far as entertainment and views, BUT very poor customer service. I came here for the first time with my cousin and we were overlooked, we hardly ever got asked if we wanted any drinks whether we were by the pool, beach, or night shows. The workers were making me feel like I was dumb by making me repeat myself every time I asked a question, they had a direct attitude like they didn’t want to interact much, I would ask them a question and they would barely even want to answer it. I would ask for a ride to the lobby or room and the guys driving would always either make a face or hardly say yes to providing the ride , overall the workers aren’t in a working spirit or maybe I’m too used to professional resorts in Cancun where the quality and quantity is GREAT.
    Stayed 5 nights in Sep 2020

    4/5 Good

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Hotel decoration and design are amazing. Food selection was very minimal and the taste was just okay. Probably because of COVID though. Electric outlets and some light switches didn’t work at times in our room. The massage at the spa wasn’t every good.
    Stayed 5 nights in Sep 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    This was our 7th time to this property. It was amazing. Their procedures during Covid were very thorough. The property was so clean and we felt very safe. The staff was super friendly and fun as always. The bar tenders and star friends always remembered our names and made us feel special. Although part of the resort was closed due to Covid there was still plenty of restaurants and the food was really good and their presentation was even better! I think the food was the best it’s ever been. Anytime we had a special request at dinner, the chef was always willing to accommodate us. We upgraded to a pool view room and it was really nice. We also played golf and the course is pristine. My only complaint would be that they have relaxed their dress code at the restaurants. It was disappointing to see some people coming in to nice restaurants in t-shirts and flip flops. Overall our vacation was 5 stars!! We would definitely recommend this resort!
    Stayed 7 nights in Sep 2020

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