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4.8 out of 5

"Absolutely amazing. Best trip ever! No other resort can compare to this place. " More

By a verified traveller on Thu 09 Jul 2020

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Hotel Description

5-star beachfront property near Playacar Golf Club

On the beach

You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playa del Carmen Maritime Terminal and Playacar Golf Club are also within 6 miles (10 km).

All-inclusive

A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a free kid's club and a children's pool, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.

Free Internet, comfy beds

The 900 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with digital channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include pillowtop beds, living rooms, and 24-hour room service.

Suite Garden

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$712* Per night/room 17 Jul. - 18 Jul.

Suite River Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Ocean Front Family

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 29 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (18) Couples (2) Family (8)
5 out of 5
Absolutely amazing. Best trip ever! No other resort can compare to this place.

Posted by on 9 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Jorge Ducoing

Dear Guest, Thank you for choosing Hotel Xcaret México for your holidays, we are so glad to read you had an amazing time and we hope to see you again very soon! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

2 out of 5
The property is very pretty. The food and drinks are exceptional. However, there were a few things that were disappointing and left a bitter taste in our mouths. The first, we booked an adult only room with the private pool and the access the roof pool. Both were full with kids creaming and splashing around. So no privacy for extra cost. The other thing, is the presentation. It was the worst experience ever. It was a 4 hours tour around the property, which we have already seen, and a sales person tried to convince us to buy a membership for 40K, which include 1 free vacations in year during 15 years. After we said no, they made us feel that we are not welcome here anymore. We will definitely try different places next time.

Posted by , from Houston on 19 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Jorge Ducoing

Dear Kristina, Thank you for choosing Hotel Xcaret México for your holidays, we appreciate your kind feedback and it will be very upbuilding for us to evaluate how can we improve our services. We tried to do our best despite all of the situations have been emerging during this pandemic but we can tell we felt short to your in your perception and we will be happy to overcome this and make it up to you if you grant us the privilege to come back in the future. Thank you for your kind words Kindest regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Jorge Ducoing

Apreciable Huésped, Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto. Saludos cordiales, Jorge Ducoing Dirección General Hotel Xcaret México

5 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

25 Dec. 2019 by Jorge Ducoing

Dear Guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México. Sincerely, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food was great. I felt safe in this large resort.

Posted by , from Alabama on 21 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Jorge Ducoing

Dear Alicia, Thank you for taking from your time to share your feedback, we are thrilled by reading you felt safe and among family during your holidays, we look forward to your next visit! Best Regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Loved Xcaret's attention to detail, their heavy customer centric mindset, and the entire experience starting when we got picked up at the airport.

Posted by , from Seattle on 8 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Jorge Ducoing

Dear Galilea, Thank you for taking the time to share your kind feedback about your time at Hotel Xcaret México. We are thrilled by reading you had such a great time and look forward to your next visit in order to keep pampering you as you truly deserve! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
I really like the roof top pool on the FUEGO tower..

Posted by on 26 Sep. 2019

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Comment from Hotel Management

27 Sep. 2019 by Jorge Ducoing

Dear Guest, Thank you for taking the time to share your kind and positive feedback about your recent stay at Hotel Xcaret México. We are glad to read you enjoyed the entire facilities including the rooftop pool. Looking forward to your next visit! Kind regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Impresionante, único, una total experiencia que nadie se puede perder. Muy amables. La comida muy buena, la limpieza, lo organizado. la habitación de ensueño. Todo el staff muy buenos.

Posted by on 2 Sep. 2019

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4 out of 5

Posted by on 22 Jul. 2019

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Comment from Hotel Management

12 Aug. 2019 by Jorge Ducoing

Dear Anonymous; Thank you for sharing your valuable comments with future travelers around the world! For us it is very important to know that you had a great experience in Hotel Xcaret Mexico. Regards. Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Hotel Xcaret far exceeded my expectations! It was everything you dream of and more. What first struck me was the absolute beauty of the place everywhere your turn, every nook and cranny of this property is dazzling with nature and beauty. The staff where all phenomenal, so friendly and kind. When I asked how to get somewhere on the property, they would not just tell me how to get there, instead they would take the time to walk me there. There are so many options of things to do in this all inclusive with 8 theme parks and transportation is included. Staff are always available and ready to help and provide information. So many amazing restaurants, I believe there are 10 restaurants. The food is top-notch, so delicious. You will not go hungry here, food surrounds you! We did ziplining, hiking, jet speed boats, water rafting, salt water rivers that let you naturally float along, swimming through caves, made chocolate as the ancient Mayans used to, spa treatments, snuba (not scuba) diving, snorkeling and more! The beaches are just like in the pictures, gorgeous! Luxury, class, and beauty. Can't say enough about this place, and I can't think of one single complaint, there were no negatives to this stay. Dreaming of going back next year!

Posted by , from Virginia on 16 Jul. 2019

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Comment from Hotel Management

20 Aug. 2019 by Jorge Ducoing

Dear guest, There are no enough words to describe how happy we feel by reading you had such a great time during your time with us. Your detailed feedback and positive review will encourage everyone here in our family to keep up the good work and always guarantee the quality of our services. We feel proud to read that besides the facilities, you enjoyed every inch of this beautiful paradise. We look forward to having you over again in the near future. Best Regards Jorge Ducoing Managing Director Hotel Xcaret México

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included
  • All food and beverages included

Property Features

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Number of living rooms1
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle and theme park shuttle
  • Parking: Free self parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Promotions

Free Park Access Offer

Book a stay in any room or rate category, for travel anytime, and receive unlimited access to all Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, and Xenses theme parks, as well as Xenotes and Xichen tours, food and beverages, transportation between parks, and airport shuttle service.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.