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4.8 out of 5

"This place is perfect! It has include theme parks WITH transportation. Endless fresh delicious food options. All staff was friendly, even the non Engl ... " More

By a verified traveller on Sun 03 Jan 2021

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Hotel Description

5-star beachfront property near Playacar Golf Club

On the beach

You'll find Xplor Theme Park and Xcaret Eco Theme Park within 2 miles (3 km) of this property. Playacar Golf Club and Playa del Carmen Maritime Terminal are also within 6 miles (10 km).

All-inclusive

A full-service spa, 12 restaurants, and 10 outdoor pools are all featured at this all-inclusive property. There's fun for all ages with a children's pool and a waterslide, and complimentary bicycles are available on site. Relax with a drink at one of the 2 poolside bars and enjoy free perks like full breakfast and free self parking.

Free Internet, comfy beds

The 900 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with digital channels, and other amenities include free minibar items and living rooms.

Suite Garden

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$707* Per night/room 25 Jan. - 26 Jan.

Suite River Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite Ocean Front Family

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite Adults

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive ratings based on 34 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Everyone (19) Couples (4) Family (10)
5 out of 5
This place is perfect! It has include theme parks WITH transportation. Endless fresh delicious food options. All staff was friendly, even the non English speaking ones. I gave service 4/5 stars bc room service always took 1 hour and the day I had a sore throat and wanted chicken soup (which was AMAZING) the both was only warm but they finally brought the broth steaming hot in a separate kettle! It’s an experience of a lifetime!

Posted by , from ATL on 3 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by J.Antonio García Hotel Manager Hotel Xcaret México

Thank you for your perfect rating of our property! We are glad to know you liked our resort!

5 out of 5
5 star hotel! Everything was great especially the swim up oceanfront adult suites. Definitely going back!

Posted by , from San Diego on 3 Dec. 2020

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Comment from Hotel Management

7 Dec. 2020 by Jorge Ducoing

Dear Lorie, Thank you for your outstanding review. We are waiting to receive you again!

2 out of 5

Posted by on 26 Oct. 2020

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Comment from Hotel Management

7 Dec. 2020 by Jorge Ducoing

Dear Anonymous, Thank you for sharing your feedback

5 out of 5
Everything was just perfect. Highly recommended everyone was extremely professional and nice. Very clean and safe.

Posted by , from Boca ratón, fl on 16 Sep. 2020

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Comment from Hotel Management

16 Sep. 2020 by Jorge Ducoing

Dear Dalba; We are really happy to read your kind comments, our staff is working with all the heart and knowing that this effort is well received is the best that we can read! We hope to host you once again very soon. Kind regards. Managing Director.

5 out of 5
Amazing Hotel. Spent 4 nights here for a last minute anniversary trip. It was not enough time! We were so tired trying to cram as much fun as we could in. This resort is so large- we probably did not see more than half of it. The parks are a blast- the food at every restaurant was out of this world. The staff was so nice to us and always went out of their way to accommodate us. The bus transportation was top notch. With Covid- we still felt very safe the whole time! The only issue is they will try and get you to go to a sales pitch for a vacation club. Met a few members on my trip that told me about it too. I had no interest- but just we warned they will hit you up when you are being walked to your room. Besides that- one of the best trips in a long time! Go so Xontes for sure. It was the highlight.

Posted by , from Anaheim Ca on 23 Aug. 2020

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Comment from Hotel Management

20 Sep. 2020 by Jorge Ducoing

Dear Richard; Thank you very much for such a nice review, we are so excited with it, we know that we are in a new stage and it everything is different, but knowing that our guests still enjoying, confirm that we are on the right direction. We hope we can be your destination once again. Managing Director Hotel Xcaret México

5 out of 5
Absolutely amazing. Best trip ever! No other resort can compare to this place.

Posted by on 9 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Jorge Ducoing

Dear Guest, Thank you for choosing Hotel Xcaret México for your holidays, we are so glad to read you had an amazing time and we hope to see you again very soon! Best regards, Jorge Ducoing Managing Director Hotel Xcaret México

2 out of 5
The property is very pretty. The food and drinks are exceptional. However, there were a few things that were disappointing and left a bitter taste in our mouths. The first, we booked an adult only room with the private pool and the access the roof pool. Both were full with kids creaming and splashing around. So no privacy for extra cost. The other thing, is the presentation. It was the worst experience ever. It was a 4 hours tour around the property, which we have already seen, and a sales person tried to convince us to buy a membership for 40K, which include 1 free vacations in year during 15 years. After we said no, they made us feel that we are not welcome here anymore. We will definitely try different places next time.

Posted by , from Houston on 19 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Jorge Ducoing

Dear Kristina, Thank you for choosing Hotel Xcaret México for your holidays, we appreciate your kind feedback and it will be very upbuilding for us to evaluate how can we improve our services. We tried to do our best despite all of the situations have been emerging during this pandemic but we can tell we felt short to your in your perception and we will be happy to overcome this and make it up to you if you grant us the privilege to come back in the future. Thank you for your kind words Kindest regards, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Jorge Ducoing

Apreciable Huésped, Fue un verdadero placee recibirlos aqui en su casa, esperamos que su estadia haya sido relajante y podamos verlos nuevamente muy pronto. Saludos cordiales, Jorge Ducoing Dirección General Hotel Xcaret México

5 out of 5

Posted by on 25 Dec. 2019

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Comment from Hotel Management

25 Dec. 2019 by Jorge Ducoing

Dear Guest, We truly thank you for the kind comments you have shared about your experience at your recent stay at Hotel Xcaret México; our best reward is to read you actually enjoyed each one of our services, facilities, and attentive staff. With all of our heart, we appreciate and show our gratitude for the trust you had upon us as your hosts for your holidays. We hope to welcome you back in the near future at this beautiful paradise we call home at Hotel Xcaret México. Sincerely, Jorge Ducoing Managing Director Hotel Xcaret México

5 out of 5
Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food was great. I felt safe in this large resort.

Posted by , from Alabama on 21 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Jorge Ducoing

Dear Alicia, Thank you for taking from your time to share your feedback, we are thrilled by reading you felt safe and among family during your holidays, we look forward to your next visit! Best Regards, Jorge Ducoing Managing Director Hotel Xcaret México

About the Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Location Carr. Chetumal - Puerto Juarez Km. 282, Playa del Carmen, QROO 77710

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • 24-hour room service
  • Airport transfers not included
  • Buffet and à la carte dining

Property Features

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers its guests a full-service spa, 10 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 12 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A children's pool, a 24-hour fitness center, and spa services are also featured at the luxury Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive. Limited free parking is available on a first-come, first-served basis. This 5-star Playa del Carmen property is smoke free.

  • 900 guestrooms or units
  • 6 levels
  • 6 buildings
  • 12 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 8 bars or lounges
  • Built in 2017
  • Full breakfast (free)
  • Deli
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 10
  • Children's pool
  • Waterslide
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers 900 air-conditioned accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. This Playa del Carmen property provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Separate bedroom
  • Living room
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Espresso maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Mud bath in spa
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: MXN 3000 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 22 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3000 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive

You should know

  • Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.