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2 outdoor pools
2 outdoor pools
2 outdoor pools
Down comforters, in-room safe, desk, blackout drapes

Guest reviews

3.7 out of 5 Good
152 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Restaurant
Breakfast Available
Parking Available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationNuestra Senora del Carmen Catholic Church5 min walk
Popular LocationCentral Square7 min walk
Popular LocationPlaya del Carmen Main Beach8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Hotel Las Golondrinas is in the city center and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours.
    View in a map
    Popular Location

    What's nearby

    • Nuestra Senora del Carmen Catholic Church - 5 min walk
    • Central Square - 7 min walk
    • Playa del Carmen Main Beach - 8 min walk
    • Mamitas Beach Club - 8 min walk
    • Pier Navega - 9 min walk

    Getting around

    • AirportCancun Intl. Airport (CUN) - 50 min drive

    About this property

    Hotel Las Golondrinas

    2 outdoor pools, a restaurant, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a children's pool, laundry facilities, and a 24-hour front desk. All 66 rooms offer WiFi, private yards, and LCD TVs with cable channels. Other amenities available to guests include refrigerators, room service, and down comforters.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-out
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: WiFi (MXN 0 per night)
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking (surcharge)
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Area shuttle (surcharge)

    Food and drink

    • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 167 for adults and MXN 167 for children
    • 1 restaurant
    • Room service available

    Things to do

    • 2 outdoor pools
    • Children's pool

    Family friendly

    • 2 outdoor pools
    • Children's pool
    • Full-sized refrigerator
    • Laundry facilities

    Conveniences

    • Elevator

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English
    • French
    • Spanish

    Outdoors

    • Garden
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible parking

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Ceiling fan
    • Down comforter

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • Cable channels
    • LCD TV

    Food and drink

    • Refrigerator

    Outdoor space

    • Yard

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board (on request)
    • Laptop-compatible safe
    • Phone

    Policies

    Check-in

    Check-in from 3 PM - 11 PM
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available on request
    Fees may apply; contact the property in advance to get details

    Renovations and closures

    The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
    • Dining venue(s)
    • Shuttle services

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Children stay free when using existing bedding
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Sanitation services: MXN 25.34

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for buffet breakfast: MXN 167 for adults and MXN 167 for children (approximately)
    • Fee for in-room wireless Internet: MXN 0 per night (rates may vary)
    • Airport shuttle fee: MXN 2280 per vehicle (one-way, maximum occupancy 4)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Minimum Spring Break check-in age is 18 years old
    Noise-free guestrooms cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

    We should mention

    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    3.7
    Good
    152 reviews
    5 - Excellent
    34
    4 - Good
    63
    3 - Okay
    35
    2 - Poor
    10
    1 - Terrible
    10

    4.0/5

    Cleanliness

    3.9/5

    Staff & service

    3.7/5

    Amenities

    3.7/5

    Property conditions & facilities

    2/5 Poor

    Business traveller, Travelled with partner
    Sad face IconDisliked: Cleanliness
    The hotel is nice for a budget hotel. The front desk woman was extremely rude at check out. She called in the phone and told me she was up charging me $100 if I didn’t check out. I was a little over check out but $100? When I made it down to the front desk I started to pull out all the random remotes they give you. I pulled the first one out and she started demanding more remotes which were at the bottom of my pockets. I told her to just wait. I had to have enough time to get them out of my pocket. The reception area was uncomfortably hot. I open the restaurant door to check for a cooler space. Once again getting barked at by the from desk. I had to wait in the court yard for my co-workers to come back to pick me up. I guess I should be feel blessed u didn’t gave to wait in the street.
    Stayed 1 night in Jul 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Nice stay
    Nice affordable hotel near the bus station and grocery stores. This is a good hotel for an overnight in Playa.
    Stayed 1 night in Jul 2019

    3/5 Okay

    Travelled with family
    Happy face iconLiked: Cleanliness
    Sad face IconDisliked: Staff & service
    The man at the reception desk was so rude. The room good
    Stayed 1 night in Nov 2018

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Great location
    Room was nice. Place was clean and had a lot of nice sitting areas around the pools. The breakfast was wonderful with lots of fresh fruit. We were an easy walk to ADO and the beach.
    Stayed 2 nights in Nov 2018

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Perfect location close to the Ado bus station, mall and 5 Avenida. My son and I really enjoyed our last minute stay in Las Golandrinas. My only complaint would be that our WiFi was not working in our room we were on the second floor. We called and told them it wasn’t working but it wasn’t fixed. Breakfast was good.
    Stayed 1 night in Jul 2018