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On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
3 outdoor pools, cabanas (surcharge), pool umbrellas
3 outdoor pools, cabanas (surcharge), pool umbrellas

Guest reviews

4.5/5 Wonderful
1,777 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationPier Navega4 min walk
Popular LocationPlaya del Carmen Main Beach5 min walk
Popular LocationNuestra Senora del Carmen Catholic Church8 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)50 min drive

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    About this area

    Playa del Carmen

    Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated is located on the beach and in an area with good shopping. The area's natural beauty can be seen at Mamitas Beach Club and Playa del Carmen Main Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. 3D Museum of Wonders and Yucatek Divers are also worth visiting. Looking to get your feet wet? Scuba diving, water skiing and windsurfing adventures can be found near the property. Our guests love the property's central location.

    Map
    Popular Location

    What's nearby

    • Pier Navega - 4 min walk
    • Mamitas Beach Club - 4 min walk
    • Playa del Carmen Main Beach - 5 min walk
    • Nuestra Senora del Carmen Catholic Church - 8 min walk
    • Central Square - 12 min walk

    Getting around

    • Cancun Intl. Airport (CUN) - 50 min drive

    Restaurants

    • Pelicanos – Beachfront restaurant with a bar offering fusion cuisine. Serves lunch and dinner daily.
    • Asiana – Theme restaurant with a bar offering Asian cuisine. Serves dinner daily.
    • Rincón Mexicano – Ocean-view theme restaurant with a bar offering Mexican cuisine. Serves lunch and dinner daily.
    • Kalamata – Theme restaurant with a bar offering Mediterranean cuisine. Serves lunch and dinner daily.
    • Spice – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.

    About this property

    Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

    Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated's full-service spa. Then enjoy a meal at one of the property's 8 restaurants. All 513 rooms boast private spa tubs and offer free WiFi and free minibar items. Balconies and pillowtop beds are standard, as are LED TVs with satellite channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)
    Meals and beverages at companion properties

    Water activities

    Snorkeling
    Surfing/boogie boarding

    Land activities

    Fitness facilities
    Tennis
    Volleyball

    Entertainment

    Onsite entertainment and activities
    Onsite live performances

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    Individually-wrapped food options available through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free valet parking

    Food and drink

    • All buffet and à la carte meals, snacks, and beverages included
    • 8 restaurants and 1 coffee shop/café
    • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service

    Things to do

    • 3 outdoor pools
    • 2 spa tubs
    • Aerobics classes
    • Beach volleyball
    • Billiards/pool table
    • Concerts/live shows
    • Evening entertainment
    • Fitness center
    • Full-service spa
    • Outdoor tennis court
    • Pilates classes
    • Sauna
    • Shopping
    • Snorkeling
    • Steam room
    • Surfing/boogie boarding
    • Table tennis

    Family friendly

    • 3 outdoor pools
    • Dry cleaning service
    • Free rollaway/extra beds
    • Laundry facilities
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Gift shop/newsstand
    • Reception hall

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference space (6781 square feet)

    Outdoors

    • Beach cabanas (surcharge)
    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Outdoor furniture
    • Pool cabanas (surcharge)
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 10 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - on the beach
    • Massage - prenatal
    • Massage - sports
    • Massage - Swedish
    • Massage - Thai
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    More

    • Beach towels
    • Designated smoking areas
    • Games
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Free rollaway beds
    • Pillow menu
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Separate bathtub and shower

    Entertainment

    • 42-inch LED TV
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Desk
    • In-room massage
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Private spa tub
    • Separate sitting area
    • Slippers
    • Turndown service

    Policies

    Check-in

    Check-in from 3 PM - 11:30 PM
    Minimum check-in age - 18

    Check-out

    Check-out before noon

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
    Free rollaway/extra beds
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Tourism fee: MXN 1.65 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
    Contactless check-in and contactless check-out are available
    Individually-wrapped food options are available through room service
    Each guestroom is kept vacant for a minimum of 24 hours between bookings
    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Student groups on spring break are not allowed.

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Guests under 18 years old are not permitted at this adults-only property
    No pets and no service animals are allowed at this property

    Guest reviews

    Overall score and ratings for Hilton Playa del Carmen, an All-Inclusive Adult Resort - Newly Renovated

    4.5
    Wonderful
    5 - Excellent
    1,219
    4 - Good
    343
    3 - Okay
    109
    2 - Mediocre
    74
    1 - Poor
    32
    4.8
    Cleanliness
    4.7
    Service and Staff
    4.3
    Amenities
    4.5
    Property condition

    1/5

    • Disliked: Staff & service
    Avoid

    This is my third and last time staying here. Upon checkin, the front desk would not recognize my Hilton Honors Silver status nor my Hotels.com both of which provide me with a room upgrade. The room I was given was Ocean View not Ocean Front as booked. Even with my multiple status, I had to pay to get the correct room. Once there, the room smelled, the internet did not work. The gym closed at earlier hours than I was told. The front desk did not answer the phone when called. The restaurants didn't answer when trying to make a reservation. It was a very frustrating experience. The only high note was the wait staff was friendly and nice though sometimes unattentive. I recommend the Grand Hyatt next door.

    Stayed 3 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The customer experience , the location, the view everyone that works that offer a great customer services starting with the receptiones, Garcia who is the head chef he is so great always trying to offer you the best food and trying to serve the best also the bar at the pool everyone there that serve is great incluiding Eric and a couple more. They greet who by your name each day with a smile which makes these place feel like home.

    Stayed 4 nights in Jul 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Feb 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 5 nights in Mar 2020

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      everything was great. the people were polite and made us feel at home

      Stayed 5 nights in Mar 2020