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Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.0 out of 5 Very good
459 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
All-inclusive
Air conditioning

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
72-hour vacancy between guest room stays

Map

Explore the area

Popular LocationTres Rios Ecopark1 min walk
Popular LocationEl Camaleon Mayakoba Golf Course9 min drive
Popular LocationMaroma Beach13 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)38 min drive

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    About this area

    Playa del Carmen

    Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is located on a private beach and in a walkable area with good airport proximity. Central Square and Puerto Morelos Town Square are notable landmarks, and travelers looking to shop may want to visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Don't miss Xcaret Eco Theme Park. Take an opportunity to explore the area for water adventures such as scuba diving.

    Map
    Popular Location

    What's nearby

    • Tres Rios Ecopark - 1 min walk
    • El Camaleon Mayakoba Golf Course - 9 min drive
    • Grand Coral Golf Riviera Maya - 11 min drive
    • Maroma Beach - 13 min drive
    • Punta Esmeralda Beach - 18 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 38 min drive

    Restaurants

    • Casa Las Islas – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
    • Porto Bello – Fine-dining restaurant offering Italian cuisine. Serves dinner on select days. Reservations required.
    • Kotori – Restaurant offering Asian cuisine. Serves dinner on select days. Reservations required.
    • Hacienda Grill – Poolside restaurant offering international cuisine. Serves brunch, lunch, and dinner daily.
    • Il Forno – Poolside restaurant offering Italian cuisine. Serves brunch and lunch daily.

    About this property

    Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

    Catch some rays on Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 257 rooms feature thoughtful touches like free minibar items and bathrobes, along with conveniences such as sofa beds and coffee makers. Free WiFi and furnished balconies are standard, as are flat-screen TVs with satellite channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Taxes are included.

    Food and beverages

    All buffet and à la carte meals, snacks, and beverages included
    24-hour room service
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All non-motorized water sports are included.

    Water activities

    Kayaking
    Snorkeling

    Land activities

    Bicycling
    Fitness facilities
    Miniature golf
    Soccer
    Volleyball

    Lessons/classes/games

    Aerobics
    Water fitness
    Yoga

    Entertainment

    Onsite entertainment and activities
    Onsite live performances

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 72 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Free theme park shuttle

    Food and drink

    • Free buffet breakfast available daily 7 AM–11 AM
    • All buffet and à la carte meals, snacks, and beverages included
    • 6 restaurants and 1 coffee shop/café
    • 2 poolside bars, 3 bars/lounges and 1 beach bar
    • 24-hour room service

    Things to do

    • 2 outdoor pools
    • Beach volleyball
    • Beach yoga
    • Billiards/pool table
    • Children's pool
    • Ecotours
    • Fitness center
    • Free bicycle rentals
    • Full-service spa
    • Hiking/biking trails
    • Kayaking
    • Mini golf
    • Sauna
    • Segway rentals/tours
    • Snorkeling
    • Spa tub
    • Steam room
    • Yoga classes

    Family friendly

    • 2 outdoor pools
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • DVD player
    • Free children's club
    • Free theme park shuttle
    • Laundry facilities
    • Mini golf
    • Sofa bed

    Conveniences

    • ATM/banking services
    • Ballroom
    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • 1 meeting room

    Outdoors

    • Beach cabanas (surcharge)
    • Beach loungers
    • Garden
    • Pool sun loungers
    • Pool umbrellas
    • Private beachfront location
    • Terrace

    Spa

    • Aromatherapy
    • Body treatments
    • Facials
    • Manicures and pedicures
    • Massage - hot stone
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility

    More

    • Beach towels
    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Double sofa bed

    Bathroom

    • Bathrobes
    • Free toiletries
    • Hair dryer
    • Shower

    Entertainment

    • 42-inch flat-screen TV
    • DVD player
    • iPod dock
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Iron/ironing board
    • Safe

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Minimum check-in age - 21

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks and gloves, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests
    Contactless check-in and contactless check-out are available
    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
    Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors
    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Kakao beach area is included for Vacation Club Members only.

    We should mention

    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

    Guest reviews

    Overall score and ratings for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

    4.0
    Very good
    459 reviews
    5 - Excellent
    196
    4 - Good
    142
    3 - Okay
    60
    2 - Mediocre
    35
    1 - Poor
    26
    4.5
    Cleanliness
    4.2
    Service and Staff
    4.2
    Amenities
    4.2
    Property condition
    3.0 out of 5 Okay
    • Disliked: Staff & service

    Our stay was ok. We waited 2 to 3 hours for room service and the orders was wrong. Drinks had a different taste each day.

    Stayed 7 nights in Jul 2020
    1.0 out of 5 Terrible
    • Disliked: Staff & service, amenities, property conditions & facilities

    The staff at the front desk was horrible, they up charge me for one kid which was paid for already.

    Stayed 5 nights in Jul 2020
    2.0 out of 5 Poor
    • Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

    The front desk staff was not very helpful. Food was inconsistent and the service was very slow. The beach was also very dirty. I will not go back there.

    Stayed 5 nights in Jul 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 4 nights in Jul 2020
      1.0 out of 5 Terrible
      • Disliked: Amenities, property conditions & facilities

      the most horrible place i ve ever been at an every point!!!! had such an unhappy & stressfull time!

      Stayed 8 nights in Jul 2020