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"It was a beautiful location " More

By a verified traveller on Wed 23 Jun 2021

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Hotel Description

Upscale beachfront property with 2 outdoor pools

On the beach

Within 6 miles (10 km) of this property, you'll find Maroma Beach and Grand Coral Golf Riviera Maya. Also within 9 miles (15 km) are Quinta Avenida and Plaza Las Americas.

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 6 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, sofa beds

The 257 guestrooms feature free WiFi, flat-screen TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Other amenities include furnished balconies, iPod docks, and sofa beds.

Junior Suite Mangrove View With Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$255* Per night/room 29 Oct. - 30 Oct.

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive ratings based on 26 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Everyone (5) Couples (2) Family (2)
5 out of 5

Posted by on 4 Jul. 2021

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5 out of 5
It was a beautiful location

Posted by on 23 Jun. 2021

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1 out of 5

Posted by on 29 Oct. 2020

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4 out of 5
I was instantly impressed with the quality of my room. Spacious....gorgeous marble floors. Shower was huge and water output was spa-like. I stayed in 4016....first floor “mangrove view”. Although at first I didn’t like the view I came to appreciate the quiet. Food was especially good and showcased appropriately. No lines...no rush...after 10 years of resorts in Mexico....this was a welcome surprise. Waiters were attentive. One thing: why did I have to always ask for salt & pepper?? Very minor quibble. No “saving” beach chairs! Another plus...again no rushing or running....very laid back adult atmosphere. Loved that. Nightly theme shows were good especially the outdoor Mexican fiesta. The beach is the only drawback...as you can’t swim....mixture of black seaweed and rocks. All in all a great, relaxing week surrounded by smiling faces

Posted by on 3 Mar. 2020

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4 out of 5
The property was lovely, well kept and clean. We enjoyed kayaking through the mangroves and biking around the resort. The river flows through the property and ends at the ocean and brings with it all the natural debris. Not ideal for swimming off the beach.

Posted by on 14 Dec. 2019

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4 out of 5

Posted by on 30 Nov. 2019

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5 out of 5
Staff was very helpful and friendly. Property was clean and welcoming. Food was mediocre. Need more non-water activities. Resort activities could have been promoted better.

Posted by on 17 Aug. 2019

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1 out of 5

NO BEACH THERE!

Pros: The employees were friendly that is about it.
Cons: Clean the seaweed from the beach and it might be improved and the food selection in the buffet needs to be improved.
The food was horrible same food everyday in the morning and at night. There is no beach unless you are a premier club member on the other side of the hotel for regular guests like myself and my family there is small area next to the bridge that separates the beaches and it has rocks and seaweed. There is no hotel night life. I do not recommend you to waste your money there. Guests got hurt in the hotel because there were no wet floor signs and they took about an hour to call the medics to treat the guest. HORRIBLE HOTEL!!!!!

Posted by , from New Jersey on 24 Jan. 2017

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2 out of 5

Don't reccomend

Very disappointed and not recommended for a young group of people. The beach is small and the water is dirty- no clear blue waters here and it smells. Entertainment is poor, the bars shut down at 5pm. When there is an event going on, no one shows up. Definitely not a party place. It's meant strictly for families or retirement age groups. The rooms are new and updated. Food is just okay. Unfortunately would not come back.

Posted by , from ny on 13 Dec. 2015

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3 out of 5

Not as good as it looks

We just came back from a one week vacation at tres rios. The facility is first rate, The staff is excellent. They go out of their way to make your stay the best experience it can be. The food was terribly disappointed. If you like a cheap Las Vegas Casino buffet, hamburgers, hot dogs, and pizza you'll be fine. There is no authentic Mexican cuisine. At the authentic Mexican restaurant we a had lobster tail (like red lobster), at the Italian restaurant we had grilled shrimp (like red lobster), At the breakfast buffet you can get frozen hash browns like McDonald's. The beach was horrible. The water was brown and the beach was small. TERRIBLY DISAPPOINTED.

Posted by , from El Paso, TX on 20 Oct. 2013

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About the Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Location Carretera Cancún-Tulum, Km. 54, Playa del Carmen, QROO 77760

All-inclusive Details

  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Snorkeling included
  • Kayaking included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Bicycling included
  • Miniature golf included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Onsite live performances included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Onsite entertainment and activities included

Property Features

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 6 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and a spa tub. Free self parking is available. This 4.5-star Playa del Carmen property is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Bar on the beach
  • Coffee shop
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Free theme park shuttle
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Miniature golf on site
  • Sofa bed
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Free self parking

Room Amenities

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies. Accommodations are furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Pull-out sofa bed
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11 AM.

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Steam room in spa
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Kakao beach area is included for Vacation Club Members only.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Hotel Names

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
  • Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.