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Hotel Description

4.5-star beachfront property near Punta Esmeralda Beach

Beachside getaway

You'll find El Camaleon Mayakoba Golf Course and Punta Esmeralda Beach within 3 miles (5 km) of this Playa del Carmen property. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 674 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, room service, and free bottled water.

Junior Suite - Super Saver

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$229* Per night/room 19 Aug. - 20 Aug.

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Grand Riviera Princess - All Inclusive ratings based on 46 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess - All Inclusive

Everyone (14) Couples (13) Family (14)
2 out of 5
BEWARE!!! “ROOM SERVICE AND POOL SERVICE” are not included in all the INCLUSIVE PACKAGES. The food is not at par not like the last time I was there. The ocean water is brown, not swimmerable and has a foul smell. VERY DISAPPOINTED AND DISSATISFIED!

Posted by on 24 Jul. 2021

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Comment from Hotel Management

26 Jul. 2021 by Sandra Galvan

Dear guest, Thank you for your kind review, feedback is always appreciated. We will share your comments with our staff to improve our service. Best regards

5 out of 5
Staff very friendly and excellent service

Posted by on 24 Jul. 2021

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Comment from Hotel Management

27 Jul. 2021 by Alfredo Lezama

Dear guest, Thank you for sharing your experience with us and thank you for such a generous rating. We hope we have met all your expectations and we look forward to the opportunity to serve you again. Best regards

5 out of 5
We loved the Villas where we stayed. Private quiet and private cabanas and a pool and Jacuzzi. It felt like we were the only ones there. Edith our concierge made booking easy and helped us with our spa day. What we did not like was check in. It took 1 hour and 45 minutes to check in. It was loud and crazy but they did there best to check us in.

Posted by on 22 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Alfredo Lezama

Dear guest, Thank you for sharing your experience with us and thank you for such a generous rating. We hope we have met all your expectations and we look forward to the opportunity to serve you again. Best regards

2 out of 5
When we chose this location, the reviews had a 4.1-4.5 star rating -- by the time we returned, it was down to 3.6. Please note upfront there is a tax that has to be paid when you leave and the check-out process is over an hour long. These pieces of info will impact your departure. The facilities are spacious and beautiful but we had challenges from the moment we arrived. I paid for a room with 2 queen beds and got only 1 king; our room didn't have a safe or bedding when we walked in. They delivered a safe and bedding after multiple requests but the safe never worked. We were supposed to have access to a mini-bar but they rarely stocked it (and didn't stock the coffee either). The food was decent. The gym and kids clubs are all closed due to COVID, which is understandable but not advertised anywhere, which were a couple of the reasons I chose this location. My son was bummed to say the least. The taco stand by the pool is for sure the best food you will find. And there were a couple of fantastic servers. I can think of two, but much of the staff is unresponsive and also possibly overwhelmed. They clearly do not have enough staff on hand to manage the crowds at this location. We made the best of it and had a great time drinking margaritas, swimming and doing tours, but will not be returning to this location.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Sandra Galvan

Dear guest, Thank you for your kind review, feedback is always appreciated. We will share your comments with our staff to improve our service. Best regards

1 out of 5
They do not have enough employees, when its rain the rooms leak water and they need to change your room and it will take a whole day to get another room. Cleaning is ok, Food is ok, just to have a full belly. They plates and glasses are not that clean. Make sure to look at them very well before use it. You have to pay a fee when you get there per each night of your staying. The pool are big and the place is beautiful. The beach was full of seaweed but that has to do with the weather not the hotel. It was raining every days. If you want to enjoy the beach try to travel from August

Posted by on 23 Jun. 2021

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Comment from Hotel Management

23 Jun. 2021 by Alfredo Lezama

Dear guest: Thank you for taking the time to write your comments. We will take note of the points you mention to take corresponding actions. We look forward to having the opportunity to serve you again and regain your trust. Regards

1 out of 5
A brilliant, stunningly wonderful place to spend our honeymoon. What a joy! The food, the service, the beauty are truly unparalleled. It would be impossibly to convey here what an amazing, palatial, kind-staffed resort this is!! But it was beyond my highest hopes or expectations in every respect.

Posted by on 10 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Sandra Galvan

Dear guest: Thank you for your 1 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

1 out of 5
The property was nice and beautiful but the food was not that good the bars closed the ac in the room suck first room was almost 80 the hole time asked about it nothing was done brought it up again the just moved me to a different room was a little bit cooler. One of the restaurants advertised sushi looked forward to it all week when i got there was information they don't have sushi

Posted by on 21 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Sandra Galvan

Dear Sony, thank you for your comments and the feedback about your stay. we extend you a sincere apology on all these issues that happened to you. Regards,

5 out of 5

Posted by on 8 May 2021

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Comment from Hotel Management

19 May 2021 by Sandra Galvan

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

5 out of 5

Posted by on 30 Apr. 2021

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Comment from Hotel Management

1 May 2021 by Sandra Galvan

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

5 out of 5

Posted by on 16 Dec. 2020

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Comment from Hotel Management

16 Dec. 2020 by Sandy

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

About the Grand Riviera Princess - All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • All non-motorized water sports included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Access to onsite clubs included
  • Childcare not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Room service not included

Property Features

Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Riviera Princess - All Inclusive offers 674 accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No cribs (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess - All Inclusive Playa del Carmen
  • Grand Riviera Princess All Suites Resort Spa All Inclusive
  • Grand Riviera Princess - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.