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Beach nearby, beach umbrellas, beach towels, snorkeling
Beach nearby, beach umbrellas, beach towels, snorkeling
Beach nearby, beach umbrellas, beach towels, snorkeling
Water Park

Guest reviews

4.5 out of 5 Wonderful
88 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Breakfast included
All-inclusive
Air conditioning
Spa
Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPunta Esmeralda Beach8 min walk
Popular LocationGuadalupe Church11 min walk
Popular LocationMamitas Beach Club18 min walk
AirportCancun, Quintana Roo (CUN-Cancun Intl.)48 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, The Reserve at Paradisus Playa del Carmen All Inclusive is next to a golf course and on the waterfront. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid.
    View in a map
    Popular Location

    What's nearby

    • Punta Esmeralda Beach - 8 min walk
    • Guadalupe Church - 11 min walk
    • Mamitas Beach Club - 18 min walk
    • Grand Coral Golf Riviera Maya - 6 min drive
    • Pier Navega - 10 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 48 min drive

    Restaurants

    • Vento – Restaurant with a bar offering Mediterranean cuisine. Serves dinner. Reservations required.
    • Olio – Poolside restaurant offering Italian cuisine. Serves breakfast, lunch, and dinner. Reservations required.
    • Mole – Restaurant with a bar offering Mexican cuisine. Serves dinner. Reservations required.
    • The Market – Garden-view steakhouse offering pizza. Serves lunch and dinner.
    • Naos – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner.

    About this property

    The Reserve at Paradisus Playa del Carmen All Inclusive

    Catch some rays at the nearby beach or spend the day relaxing at The Reserve at Paradisus Playa del Carmen All Inclusive's full-service spa. Then enjoy a meal at one of the property's 14 restaurants. All 120 rooms offer thoughtful touches like free minibar items and espresso makers, as well as comforts such as Egyptian cotton sheets and pillow menus. Furnished balconies and iPod docks are standard, as are plasma TVs with cable channels.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included.

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    24-hour room service (limited menu)
    In-room minibar (all beverages included)

    Land activities

    Fitness facilities

    Lessons/classes/games

    Bartending
    Cooking
    Dancing
    Pilates
    Yoga

    Entertainment

    Onsite entertainment and activities
    Onsite live performances

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 48 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks and gloves available
    Hand sanitizer provided
    Individually-wrapped food options available through room service
    This information is provided by our partners.

    Property amenities

    Parking and transportation

    • No onsite parking available
    • Roundtrip airport shuttle (surcharge)

    Food and drink

    • Free buffet breakfast available daily 6 AM–11 AM
    • Buffet and à la carte meals, snacks, and beverages included
    • 14 restaurants and 1 coffee shop/café
    • 4 swim-up bars, 16 bars/lounges and 1 beach bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • Aerobics classes
    • Arcade/game room
    • Children's pool
    • Fitness center
    • Full-service spa
    • Kayaking
    • Outdoor pool
    • Pilates classes
    • Shopping
    • Snorkeling
    • Yoga classes

    Family friendly

    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Dry cleaning service
    • DVD player
    • Free children's club
    • Free cribs/infant beds
    • Free rollaway/extra beds
    • Free supervised childcare/activities
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Snack bar/deli
    • Waterslide

    Conveniences

    • ATM/banking services
    • Banquet hall
    • Elevator
    • Gift shop/newsstand

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • English
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference space (25000 square feet)

    Outdoors

    • Beach umbrellas
    • Garden
    • Pool umbrellas

    Spa

    • 14 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - sports
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Beach towels
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Egyptian cotton sheets
    • Free cribs/infant beds
    • Free rollaway beds
    • Pillow menu
    • Premium bedding

    Bathroom

    • Bathrobes
    • Bathtub or shower
    • Free toiletries
    • Hair dryer
    • Rainfall showerhead
    • Towels
    • Toothbrush and toothpaste (on request)

    Entertainment

    • 40-inch plasma TV
    • Cable channels
    • DVD player
    • iPod dock
    • Pay movies

    Food and drink

    • Espresso maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Furnished balcony

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Phone
    • Safe
    • Slippers
    • Turndown service

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation
    The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

    Renovations and closures

    The property will be renovating from December 30 2019 to December 30 2020 (completion date subject to change). The following areas are affected:
    • Dining venue
    During renovations, the property will make every effort to minimize noise and disturbance.

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Free rollaway/extra beds
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: USD 1.40 per accommodation, per night

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    No onsite parking is available
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests under 18 years old are not allowed in the spa
    4.5
    Wonderful
    88 reviews
    5 - Excellent
    56
    4 - Good
    24
    3 - Okay
    6
    2 - Poor
    1
    1 - Terrible
    1

    4.8/5

    Cleanliness

    4.6/5

    Staff & service

    4.3/5

    Amenities

    4.6/5

    Property conditions & facilities

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
    Stayed 4 nights in Mar 2020

    3/5 Okay

    Travelled with family, Travelled with family and small children
    Happy face iconLiked: Cleanliness
    Pool was extremely noisy and loud all day long due to activities using loudspeaker
    Stayed 5 nights in Feb 2020

    4/5 Good

    Travelled with family
    Happy face iconLiked: Cleanliness, amenities, property conditions & facilities
    We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
    Stayed 6 nights in Dec 2019

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    excelent hotel and staff, our concierge Juan was the best. the water park its really cool
    Stayed 6 nights in Sep 2019

    4/5 Good

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 7 nights in Aug 2019