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"3.5-4* Good value for your money We were at the Family Club in Aug/2019. The Family Club is worth it. My daughter (5) very much enjoyed the water park ... " More

By a verified traveller on Tue 10 Sep 2019

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Hotel Description

4-star beachfront resort near Punta Esmeralda Beach

Beachside getaway

You'll find Tres Rios Ecopark and Playa 88 within 3 miles (5 km) of this resort. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive resort features a full-service spa, a nightclub, and 12 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 144 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies or patios, iPod docks, and plasma TVs with cable channels.

Family Room, Pool Access (Club)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room (Club)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Club Grand Riviera Princess ratings based on 3 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Family Club Grand Riviera Princess

Everyone (2) Family (1)
4 out of 5
3.5-4* Good value for your money We were at the Family Club in Aug/2019. The Family Club is worth it. My daughter (5) very much enjoyed the water park, the pirate buffet, and the night shows. I was pleased with the buffets which had a different theme every night. We did not tried a la carte restaurants. The beach had some seaweed at that time, but everyone was a happy swimmer. The room was clean and comfortable. Unfortunately, we had issues with our toilet and our safe box but they were quick to fix them. Unfortunately, as mentioned in other reviews, not all the hosting staff were good. A staff member sent us through the stairs with a sleeping kid in my arms instead of sent us through the elevator; and the day we were leaving, a staff member opened the door of the room at 9:00am when we were still inside, which was annoying. Overall we had a good time. I think it is good for the price.

Posted by on 10 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Sandra Galvan

Dear guest, thank your feedback. Is very important for us know that we need to improve in some areas, and we're really sorry if you had a bad moment, we hope that you can give us a second chance, so we can change your perspective. Best Regards

3 out of 5

Huge hotel

Food at the buffet was average. They said they had 7 buffet but it didn't matter they all served the same food. The smaller ones just served less options of the same food. Restaurant food was great at the seafood and steak place terrible at the Italian place and average at the asain. I heard hibachi grill was great but was unable to book it even though I stayed 7 days. Hotel was huge we stayed at the family portion of the hotel which was at the front and had to shuttle to the end of the hotel to the beach everyday. Only positive was they had a buffet on the beach. It was a 15 min walk if we did not shuttle with 2 kids under 4 that was very difficult. If your going for food I would not come here. Beach was Rocky with Sandy area's. It was great for snorkeling. Saw tons of fish. Sandy area's was good for the kids.

Posted by , from dallas,tx on 22 Aug. 2017

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Comment from Hotel Management

30 Apr. 2018 by Raul Gomez - Front Office Manager

Dear guest & family: we are sorry that you found the food to be subpar on what you were expecting - this is not our common, and we are working daily to improve ourselves, in all our areas. We will share your comments with the rest of the managing staff. Warmest regards,

3 out of 5

Good value for your money

Overall positive. Facilities need upgrade also pools. Good service. Buffet above average. Stayed at family club. Kids loved it. Restaurants very slow. Beach was nice.

Posted by , from farmingdale, ny on 21 Jul. 2017

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Comment from Hotel Management

29 Jul. 2017 by Pilar Orti

Dear jackie, We truly appreciate your feedback and have shared it internally. We work diligently in providing guests with excellent services. We have talked to the hotel management in order to keep improving. We hope you give us the chance to continue offering you unforgettable experiences with a high-quality service. Best regards,

All-inclusive Details

  • Access to onsite clubs included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Room service not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Additional gratuities accepted
  • Gratuities not included
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included

Property Features

Family Club Grand Riviera Princess is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Family Club Grand Riviera Princess you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 12 restaurants on site, along with a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 20 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen resort.

  • 1 building
  • 144 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 3 bars by the pool
  • 20 bars or lounges
  • 27254 sq ft of conference space
  • 2532 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Swim-up bar
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (51.3 km / 31.9 mi)
  • Parking: Free self parking

Room Amenities

Family Club Grand Riviera Princess offers 144 accommodations with iPod docking stations and DVD players. Rooms open to balconies or patios. 32-inch plasma televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • DVD player
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Buffet Family Club - This buffet restaurant specializes in international cuisine.

Verde - This buffet restaurant specializes in international cuisine. Open daily.

Naranja - This buffet restaurant specializes in international cuisine. Open daily.

Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Reflexology
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Family Club Grand Riviera Princess

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a security system and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess
  • Family Riviera Princess Inclu
  • Family Riviera Princess Carmen
  • Family Club Grand Riviera Princess Resort
  • Family Club Grand Riviera Princess All Inclusive
  • Family Club Grand Riviera Princess Playa del Carmen
  • Family Club Grand Riviera Princess Resort Playa del Carmen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.