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On the beach, white sand, sun loungers, beach umbrellas
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.6 out of 5 Wonderful
1,002 reviews
Guests rated this property 4.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Pet Friendly
All-inclusive
Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationEl Camaleon Mayakoba Golf Course14 min walk
Popular LocationTres Rios Ecopark17 min drive
Popular LocationGrand Coral Golf Riviera Maya18 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Fairmont Mayakoba is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Consider Xplor Theme Park and Xcaret Eco Theme Park. With parasailing and rafting nearby, you'll find plenty of adventures in the water.
    View in a map
    Popular Location

    What's nearby

    • El Camaleon Mayakoba Golf Course - 14 min walk
    • Tres Rios Ecopark - 17 min drive
    • Grand Coral Golf Riviera Maya - 18 min drive
    • Punta Esmeralda Beach - 25 min drive
    • Playa 88 - 29 min drive

    Getting around

    • AirportCancun Intl. Airport (CUN) - 47 min drive

    Restaurants

    • Las Brisas Restaurant – Poolside restaurant with a bar offering Mexican cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.
    • El Puerto – Alfresco dining restaurant offering international cuisine. Serves dinner daily.
    • La Laguna Grill and Bar – Poolside restaurant offering Mexican cuisine. Serves breakfast, lunch and dinner daily.
    • Cafe Maya – Poolside café. Serves lunch and dinner daily.
    • El Lobby Lounge – Restaurant offering fusion cuisine. Serves light fare daily.

    About this property

    Fairmont Mayakoba

    Spend the day relaxing at the beach, practicing your swing on Fairmont Mayakoba's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. All 401 rooms boast deep soaking tubs and offer free WiFi and furnished balconies or patios. Free wired Internet and 24-hour room service are standard, as are LED TVs with satellite channels.

    All-inclusive details

    All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    Room service during certain hours (limited menu)

    Awards and affiliations

    Green / Sustainable Property
    This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)
    Follows standard sanitization guidelines of ALLSAFE (Accor Hotels)
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Cashless transactions are available for all charges at the property
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place
    Contactless room service is available

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Masks are required at the property
    Hand sanitizer provided
    Enhanced food service safety measures are in place
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    • Free valet parking
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • Area shuttle (surcharge)
    • Limo/town car service

    Food and drink

    • Full breakfast available for a fee daily: USD 25-32 per person
    • Buffet and à la carte meals, snacks, and beverages included
    • 5 restaurants and 1 coffee shop/café
    • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • 5 outdoor pools
    • Aerobics classes
    • Boat tours
    • Canoeing
    • Children's pool
    • Ecotours
    • Free bicycle rentals
    • Full-service spa
    • Golf course
    • Golf driving range
    • Health club
    • Hiking/biking trails
    • Kayaking
    • Outdoor tennis court
    • Pilates classes
    • Playground
    • Sailing
    • Sauna
    • Scuba diving
    • Snorkeling
    • Steam room
    • Surfing/boogie boarding
    • Windsurfing
    • Yoga classes

    Family friendly

    • 5 outdoor pools
    • Babysitting/childcare (surcharge)
    • Children's club (surcharge)
    • Children's pool
    • Dry cleaning service
    • Free cribs/infant beds
    • Free supervised childcare/activities
    • Grocery/convenience store
    • In-room child care (surcharge)
    • Laundry facilities
    • Playground

    Conveniences

    • ATM/banking services
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store
    • Reception hall

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf lessons
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Turndown service
    • Wedding services

    Languages spoken

    • Dutch
    • English
    • French
    • German
    • Japanese
    • Portuguese
    • Spanish

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference center (40000 square feet of space)

    Outdoors

    • Beach loungers
    • Beach umbrellas
    • Beachfront location
    • Garden
    • Picnic area
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 20 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Hydrotherapy
    • Manicures and pedicures
    • Massage - on the beach
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Sauna
    • Spa tub

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible business center
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible lounge
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair accessible (may have limitations)

    More

    • Beach towels
    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Ceiling fan
    • Free cribs/infant beds
    • Hypo-allergenic bedding
    • Premium bedding

    Bathroom

    • Bathrobes
    • Deep soaking bathtub
    • Designer toiletries
    • Hair dryer
    • Rainfall showerhead
    • Separate bathtub and shower

    Entertainment

    • LED TV
    • Pay movies
    • Premium channels
    • Satellite channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water

    Outdoor space

    • Furnished balcony or patio

    More

    • Connecting rooms available
    • Desk
    • Free newspapers
    • Iron/ironing board
    • Phone
    • Safe
    • Slippers
    • Turndown service

    Policies

    Check-in

    Check-in from 3:00 PM - noon
    Early check-in subject to availability
    Express check-in
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available on request
    Fees may apply; contact the property in advance to get details

    Renovations and closures

    The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
    • Bar/lounge
    • Fitness facility
    • Health club
    • Indoor pool
    • Children's pool
    • Full-service spa
    • Outdoor pool
    • Public bath
    • Restaurant
    • Sauna
    • Spa tub
    The following facilities are closed on Friday and Saturday:
    • Fitness facility
    • Health club
    • Hot springs
    • Indoor pool
    • Children's pool
    • Full-service spa
    • Outdoor pool
    • Public bath
    • Restaurant
    • Bar/lounge
    • Sauna
    • Spa tub

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 25 per pet, per night
    Dogs only
    Up to 25 lbs
    Restrictions apply; for more information contact the property at the number on the booking confirmation

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are available for USD 55.0 per night
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • A tax is imposed by the city: USD 1.40 per accommodation, per night
    • Sanitation services: USD 1.40
    • Resort fee: USD 25.00 per person, per night
    The resort fee includes:
    • Pool access
    • Sporting facilities or equipment
    • Children's club/arcade access
    • Shuttle service
    • Internet access
    • Concierge/valet service
    • Parking
    • Housekeeping
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between USD 25 and USD 32 per person (approximately)
    • Airport shuttle fee: USD 256 per vehicle (roundtrip)
    • Pet fee: USD 25 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 55.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    Safety features at this property include a smoke detector, a security system, and window guards
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
    4.6
    Wonderful
    1,002 reviews
    5 - Excellent
    734
    4 - Good
    190
    3 - Okay
    48
    2 - Poor
    16
    1 - Terrible
    14

    4.8/5

    Cleanliness

    4.7/5

    Staff & service

    4.6/5

    Amenities

    4.7/5

    Property conditions & facilities

    5/5 Excellent

    Stayed 4 nights in Aug 2020

    5/5 Excellent

    Stayed 2 nights in Jul 2020

    5/5 Excellent

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    Such a beautiful place to visit, we enjoy the bikes that are available for pedaling around the resort.
    Stayed 5 nights in Jul 2020

    2/5 Poor

    Travelled with partner
    Happy face iconLiked: Cleanliness
    Sad face IconDisliked: Amenities
    I paid for all inclusive. Hotel wouldn't honor it. Even after showing them emailed confirmation. Expedia was no help either. First day if trip traveling from Dallas to Mexico since 10am , we're didn't eat until 9pm. Spent three while day trying to fix issue. Next day Expedia blames the hotel and hotel blames Expedia. Multiple attempts to speak with a supervisor with Expedia with no help. Finally fixed the next day. Expedua issues a 25 credit towards next trip. A joke 25 dollars. Hotel fires nothing but blame Expedia. When you ruined a day's trip worth over 300 dollars.
    Stayed 3 nights in Jul 2020

    5/5 Excellent

    Travelled with family
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    The measures of safe and health The quality of cleaning All the personnel is very attentive All personnel knows what to do The amenities Food Weather - design - all
    Stayed 6 nights in Jul 2020

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