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On the beach, white sand
On the beach, white sand
On the beach, white sand
Outdoor pool

Guest reviews

4.3 out of 5 Excellent
1,000 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
All-inclusive
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
24-hour vacancy between guest room stays
Hand sanitizer provided

Map

Explore the area

Popular LocationMaroma Beach3 min drive
Popular LocationTres Rios Ecopark15 min drive
Popular LocationEl Camaleon Mayakoba Golf Course16 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Catalonia Privileged Maroma - All Inclusive is near theme parks and on the beach. El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Consider 3D Museum of Wonders, or check out an event or a game at Mario Villanueva Stadium Madrid. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property.

    Map
    Popular Location

    What's nearby

    • Maroma Beach - 3 min drive
    • Tres Rios Ecopark - 15 min drive
    • El Camaleon Mayakoba Golf Course - 16 min drive
    • Grand Coral Golf Riviera Maya - 17 min drive
    • Punta Esmeralda Beach - 24 min drive

    Getting around

    • Cancun Intl. Airport (CUN) - 36 min drive

    Restaurants

    • El Pajarito – Garden-view buffet restaurant. Serves lunch and dinner daily.
    • Toscana – Theme restaurant offering Italian cuisine. Serves dinner daily.
    • Adelita – Pool-view theme restaurant offering Mexican cuisine. Serves dinner daily.
    • Grill – Steakhouse offering international cuisine. Serves dinner daily.
    • Ayami – Theme restaurant offering Asian cuisine. Serves dinner daily.

    About this property

    Catalonia Privileged Maroma - All Inclusive

    Catch some rays at the beach or spend the day relaxing at Catalonia Privileged Maroma - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 404 rooms offer free WiFi and free wired Internet, plus free minibar items and plasma TVs with cable channels. Guests will also find balconies or patios, room service, and coffee makers.

    All-inclusive details

    This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

    Gratuities and taxes

    Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

    Food and beverages

    Buffet and à la carte meals, snacks, and beverages included
    In-room minibar (all beverages included)

    Activities and facilities/equipment

    All onsite activities and use of facilities and equipment are included.

    Water activities

    Kayaking
    Scuba-diving lessons
    Snorkeling

    Land activities

    Fitness facilities
    Soccer
    Tennis
    Volleyball

    Lessons/classes/games

    Aerobics
    Dancing
    Pilates
    Water fitness
    Yoga

    Entertainment

    Onsite entertainment and activities
    Access to onsite clubs
    Onsite live performances
    Theme parties

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks and gloves available
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi and wired Internet
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking

    Food and drink

    • Buffet and à la carte meals, snacks, and beverages included
    • 6 restaurants and 1 coffee shop/café
    • 3 bars/lounges and 1 poolside bar
    • Room service available

    Things to do

    • 2 outdoor tennis courts
    • Arcade/game room
    • Children's pool
    • Fitness center
    • Full-service spa
    • Nightclub
    • Outdoor pool
    • Playground
    • Sauna
    • Shopping
    • Spa tub
    • Steam room

    Family friendly

    • Arcade/game room
    • Babysitting/childcare (surcharge)
    • Children's pool
    • Free children's club
    • Free supervised childcare/activities
    • In-room child care (surcharge)
    • Laundry facilities
    • Outdoor pool
    • Playground
    • Snack bar/deli

    Conveniences

    • Gift shop/newsstand
    • No elevators

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • French
    • Italian
    • Russian
    • Spanish

    Outdoors

    • Beachfront location
    • Garden
    • Terrace

    Spa

    • 4 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - sports
    • Massage - Swedish
    • Massage/treatment rooms
    • Outdoor treatment areas
    • Reflexology
    • Sauna
    • Spa open daily
    • Spa tub
    • Steam room

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Upper floors accessible by stairs only
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel

    More

    • Smoke-free property

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan

    Bathroom

    • Bathroom (partially open)
    • Free toiletries
    • Hair dryer
    • Shower
    • Towels

    Entertainment

    • Cable channels
    • Plasma TV
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Free bottled water
    • Free minibar

    Outdoor space

    • Balcony or patio

    More

    • Access via exterior corridors
    • Desk
    • Laptop-friendly workspace
    • Phone
    • Safe

    Policies

    Check-in

    Check-in from 3 PM - midnight
    Late check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before noon
    Late check-out subject to availability

    Special check-in instructions

    Front desk staff will greet guests on arrival

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children stay free when using existing bedding
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    The charges below are included in your overall room price:

    • New Year's Eve gala dinner fee
    • Christmas Eve gala dinner fee

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Please note: Guests require a ticket to access each a la carte restaurant. Tickets are provided at check-in, based on length of stay. Tickets cannot be purchased.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Late check-out is available for a fee (subject to availability, amount varies)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks and gloves, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer
    Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
    A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
    Only registered guests are allowed in the guestrooms
    Guests under 18 years old are not allowed in the spa

    Guest reviews

    Overall score and ratings for Catalonia Privileged Maroma - All Inclusive

    4.3
    Excellent
    1,000 reviews
    5 - Excellent
    498
    4 - Good
    349
    3 - Okay
    107
    2 - Mediocre
    24
    1 - Poor
    22
    4.6
    Cleanliness
    4.5
    Service and Staff
    4.2
    Amenities
    4.3
    Property condition
    4.0 out of 5 Good
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Bloved exelente Jorge del bar picina exelente👌 Relaciones públicas Enrique excelente servicio

    Stayed 6 nights in Aug 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was definitely a five star experience. The beach was great and cleaned every day, the food was served only in restaurants and was very good. I wish there were more vegetables and fruits offered, but in general, I was satisfied. This hotel is very clean and performs disinfections and temperature check every day as well as takes other precautions, so guests could feel safe. There are a lot of friendly wildlife on the premises such as coatis, crabs, tapirs, and iguanas. Kids love to feed them. The only one thing cancelled was kids club. The rest of the normal activities are up and running. Now it is a great time to social distance there, because there are few guest and a lot of space for everybody. It is a way safer place to be than Upstate NY where everybody goes now, and all sights and beaches are terribly overcrowded.

    Stayed 9 nights in Jul 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Very nice place and service excellent food they went beyond and above to keep the place save.

    Stayed 7 nights in Jul 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, property conditions & facilities

    The hotel is beautiful! Staff is very kind, accommodating, and helpful. We upgraded to the Deluxe Suite with the swim up pool. The room was very large and comfortable. The pool was quite small, and the soaking tub water didn’t get quite as hot as I would have liked. While the hotel wasn’t booked to capacity, there were a lot of day pass guests which crowded the outside pool quite a bit to the point where the water was HOT. Although everything was great, I personally would probably not stay at this location again because it was not Adults Only. I would prefer to not have children around, but if you have kids it is a wonderful place!

    Stayed 4 nights in Jul 2020
    5.0 out of 5 Excellent
    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    The services and personal have been amazing, so cordial and friendly. The place is the best, room, pool, all the services are great. Everything very clean and the rules for to be safe and healthy about Covid very impressive. We give them five stars.

    Stayed 4 nights in Jul 2020