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Outdoor pool
Minibar, in-room safe, individually furnished, blackout drapes
Minibar, in-room safe, individually furnished, blackout drapes
Minibar, in-room safe, individually furnished, blackout drapes

Guest reviews

3.9 out of 5 Good
504 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Housekeeping
Babysitting

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided

Map

Explore the area

Popular LocationPlaya del Carmen Maritime Terminal2 min walk
Popular LocationCentral Square9 min walk
Popular LocationNuestra Senora del Carmen Catholic Church11 min walk
AirportPlaya Del Carmen, Quintana Roo (PCM)11 min drive

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    About this area

    Playa del Carmen

    Located in Playa del Carmen, Casa Melissa is near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Quinta Avenida and Plaza Las Americas. Traveling with kids? Don't miss Xplor Theme Park and Xcaret Eco Theme Park. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with mountain biking and skydiving.
    View in a map
    Popular Location

    What's nearby

    • Playa del Carmen Main Beach - 1 min walk
    • Playa del Carmen Maritime Terminal - 2 min walk
    • Central Square - 9 min walk
    • Nuestra Senora del Carmen Catholic Church - 11 min walk
    • Pier Navega - 16 min walk

    Getting around

    • AirportCancun Intl. Airport (CUN) - 51 min drive

    About this property

    Casa Melissa

    Along with an outdoor pool, this hotel has a children's pool and concierge services. WiFi in public areas is free. Other amenities include tour/ticket assistance. All rooms are individually furnished and offer minibars and free bottled water. For a bit of entertainment, guests will have plasma TVs with cable channels, and other amenities include ceiling fans and safes.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Guest accommodations are sealed after cleaning
    Follows regional sanitization guidelines of National Guidelines for reopening Tourism (Mexico)
    Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

    Social distancing

    Cashless transactions are available for all charges at the property
    Guest rooms kept vacant for 72 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Masks available
    Masks are required at the property
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in some public areas: Free WiFi

    Parking and transportation

    • No onsite parking available
    • Discounted parking nearby
    • Area shuttle (surcharge)

    Things to do

    • Children's pool
    • Outdoor pool

    Family friendly

    • Babysitting/childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • Outdoor pool

    Conveniences

    • Elevator

    Guest services

    • Concierge services
    • Daily housekeeping
    • Luggage storage
    • Tour/ticket assistance

    Languages spoken

    • English
    • Spanish

    More

    • Designated smoking areas

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Ceiling fan
    • Free cribs/infant beds

    Bathroom

    • Hair dryer (on request)

    Entertainment

    • 32-inch plasma TV
    • Cable channels

    Food and drink

    • Free bottled water
    • Minibar

    More

    • Individually furnished
    • Iron/ironing board (on request)
    • Safe

    Policies

    Check-in

    Check-in from 3 PM - midnight

    Check-out

    Check-out before noon

    Special check-in instructions

    There is no front desk at this property

    Pets

    No pets or service animals allowed

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children stay free when using existing bedding
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    Important information

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    No onsite parking is available

    We should mention

    No pets and no service animals are allowed at this property
    3.9
    Good
    504 reviews
    5 - Excellent
    155
    4 - Good
    223
    3 - Okay
    85
    2 - Poor
    25
    1 - Terrible
    16

    4.2/5

    Cleanliness

    3.9/5

    Staff & service

    3.8/5

    Amenities

    3.9/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Uber quaint, boutique hotel
    Casa Melissa is a wonderful boutique hotel adjacent to the Playa Del Carmen square near the passenger ferry to Cozumel. The public spaces are nice, wide, comfortable and impeccably clean. The rooms are super cute with great views of the beach and spacious patios/terraces. The location is near perfect. Please keep in mind that the Playa square is currently under renovation and the area is walled off, and access to Casa Melissa is behind the wall, which is no trouble, whatsoever; simply call the hotel front desk and an employee will let you in.
    Stayed 1 night in Sep 2020

    1/5 Terrible

    Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Google Maps or and/or Hotels.com's has a problem
    I went to the hotel (Hotel Melissa) according to the directions on Hotels.com website and ... on Google maps. Both led me to the end of a street where there were 6 or 8 taxi drivers. They pointed to a gate covered in ply-wood with a chain. We banged on the door and no one answered. The men were locals and they said ... yes? This is Hotel Melissa. But no one came to the door. I then had to go back to Hotel Fiesta Inn ... which I also booked on Hotels,com ... the same night only hours after I booked Hotel Melissa. Hotels.com called Hotel Melissa and they would NOT refund the money I paid because they said it was open. I am very upset as I am a VERY good customer with Hotels,com and I have always praised them for their excellent service whenever I have a problem. Hotels.com ALWAYS fixes the problem ... but NOT this time. It is Hotel Melissa that refused to allow the refund ... even though they KNEW I did not stay there. Whether a problem on their part or a problem on Hotels.com's part or ... my mistake. I tried VERY hard to find that hotel. Believe me ... I wanted to stay there. But I could not find it. Shame on Hotel Melissa for not refunding my money. Hopefully ... after this letter ... Hotels.com can contact Hotel Melissa a second time and request a refund. Thank You!
    Stayed 1 night in Jul 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    I was very impressed with the location and cleanliness. The room was very modern and comfortable. The staff was friendly and efficient. The hotel is near the. Park, ferry, and taxi stand. I will definitely stay there again.
    Stayed 1 night in Jun 2020

    5/5 Excellent

    Travelled with group
    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    The hotel is in a great location right next to the beach as well as loads of resteraunts and shops. The room was clean and the staff are very friendly. I would recommend this hotel to anyone coming to Playa del Carmen.
    Stayed 4 nights in Mar 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
    This place is such a great deal. Highly recommend. The staff were all very friendly and gave me some advice about getting around town. They speak English well too. I guess my only complaint is that the balconies on the beach front rooms do not have much privacy - they are separated from the neighbors by a small 3.5/4 foot wall. Other than that, this place was perfect.
    Stayed 3 nights in Mar 2020

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