On the beach
With a stay at this well-placed property, you'll be half a mile (1 km) from Tres Rios Ecopark and within 3 miles (5 km) of El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
The 979 guestrooms offer free WiFi, free minibar items, and balconies or patios. 24-hour room service, LCD TVs, and coffee/tea makers are also available.
2 Apr. 2019 by General Manager
Thank you for your visit, We hope to have the opportunity to host you again in the future, Sincerely,
24 Feb. 2020 by General Manager
Dear Friends, Thank you very much for your kind comments and for recommending us. See you soon, Sincerely,
6 Jun. 2019 by General Manager
Thank you very much for your stay, See you soon, Sincerely,
23 May 2019 by General Manager
Thank you very much for your visit and sharing your comments, See you soon, Sincerely,
15 May 2019 by General Manager
Dear Friends, Thank you very much for sharing your experience, Sincerely,
8 Aug. 2018 by General Manager
Dear Melissa, Thank you very much for your positives and feedback. We hope to have the opportunity to host you again in the near future, Sincerely,
26 Feb. 2018 by General Manager
Dear Friends, Thank you very very much for your visit and your feedback. We are actually working on a project to refreash all the rooms this year. Hope host you again in the future, Sincerely, Frederic Ceglarski Director
29 Dec. 2017 by Hotel Manager
I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!
17 Jul. 2017 by Hotel Manager
Dear David, Thank you very much for sharing your experience and for selecting BlueBay Hotels. We regret we did not reach all your expectation and will work on your feedback with our executive Team, We hope to have an other opportunity to host you in the future, Sincerely, Frederic Ceglarski
7 Jun. 2017 by Hotel Manager
Thank you very much your great comments, We hope to see you soon Sincerely, Frederic Ceglarski Director Residente
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BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).