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"I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was a
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4-star beachfront property near El Camaleon Mayakoba Golf Course
On the beach
With a stay at this well-placed property, you'll be half a mile (1 km) from Tres Rios Ecopark and within 3 miles (5 km) of El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
Free WiFi, LCD TVs
The 979 guestrooms offer free WiFi, free minibar items, and balconies or patios. 24-hour room service, LCD TVs, and coffee/tea makers are also available.
BlueBay Grand Esmeralda All Inclusive ratings based on 66 Verified Reviews
Review Summary
1.6
out of 5
1.5 out of 5.0
Room cleanliness1.5 out of 5.0
Service & staff1.5 out of 5.0
Room comfort1.5 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for BlueBay Grand Esmeralda All Inclusive
Everyone (62)Couples (1)Family (2)
3 out of 5
Posted by a verified traveller on 22 Feb. 2019
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Comment from Hotel Management
2 Apr. 2019
by General Manager
Thank you for your visit,
We hope to have the opportunity to host you again in the future,
Sincerely,
4 out of 5
I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was all very pleasant. The beach was nice and the pool was on the colder side. The resort is big and they have golf carts to drive you from one point to another if walking is an issue. I would definitely stay here again.
Posted by a verified traveller on 24 Feb. 2020
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Comment from Hotel Management
24 Feb. 2020
by General Manager
Dear Friends,
Thank you very much for your kind comments and for recommending us. See you soon,
Sincerely,
3 out of 5
Posted by a verified traveller on 6 Jun. 2019
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Comment from Hotel Management
6 Jun. 2019
by General Manager
Thank you very much for your stay,
See you soon,
Sincerely,
4 out of 5
ac had a lot of problems at the wrong time of the year
Posted by a verified traveller on 16 May 2019
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Comment from Hotel Management
23 May 2019
by General Manager
Thank you very much for your visit and sharing your comments,
See you soon,
Sincerely,
5 out of 5
Everything i love. For this. Hostel the. People are mazing personal are respects the food. They was very good
Posted by a verified traveller on 15 May 2019
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Comment from Hotel Management
15 May 2019
by General Manager
Dear Friends,
Thank you very much for sharing your experience,
Sincerely,
3 out of 5
Hotel is older and needs updating. The rooms were clean and bathroom was updated. Food was excellent. Restaurants we went to were all good. Staff was friendly. Entertainment shows were terrible, it was like watching a bad 5th grade talent show. Not much night life. Beach/water was all seaweed and unusable. Pools were nice, but tile was cracked in places and needs updating, cut my hand getting out. Pool activities were ok, but mostly in spanish and hard to understand, we spent most of our time at the smaller quieter pool. They are very pushy about trying to get you to visit their time share presentation. When we went to downtown Playa Del Carmen to shop, we were “harassed” by people claiming to be Blue Bay Staff who are off that day, wanting to sell us stuff, they were at every corner, I think they recognize the wrist bands. Overall the trip was fine for the price we paid. If i had paid more money, i would have been disappointed, but if you want a value priced resort its a good option.
Posted by Melissa, from North Carolina on 8 Aug. 2018
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Comment from Hotel Management
8 Aug. 2018
by General Manager
Dear Melissa, Thank you very much for your positives and feedback.
We hope to have the opportunity to host you again in the near future,
Sincerely,
4 out of 5
Average, hotel needs room maintenance and updating.
Posted by a verified traveller on 26 Feb. 2018
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Comment from Hotel Management
26 Feb. 2018
by General Manager
Dear Friends,
Thank you very very much for your visit and your feedback.
We are actually working on a project to refreash all the rooms this year.
Hope host you again in the future,
Sincerely,
Frederic Ceglarski
Director
2 out of 5
quite resort
Pros:Relaxing atmosphere
Cons:Provide better ATM facility. Pest control to eliminate ants and lizards in room and hallway
Location:Very expensive
Limited shore area - too much weed and on shoreline. Quality of meals was average . Food lineup on Christmas dinner at 8:30pm after having RESERVATION was over an hour. By the time finished dinner Desert gone.
Posted by mansooka, from New York/ New Jersey on 26 Dec. 2017
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Comment from Hotel Management
29 Dec. 2017
by Hotel Manager
I wish to thank you for your feedback and for your preference.
We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort.
We are at your service anytime and thank you again for your comments,
Best regards!!
3 out of 5
Old and needs help
They are celebrating 10 years and the property shows it, many things tired and run down. Majority of the staff (not all) seemed unhappy and we very seldom got a "hello" or "hola". NO swim up bar or disco. The show venu only has fans in a small area, and the rest is pure hell heat with no circulation. Food is what you would expect. They have a shuttle service that is run very poorly and people just jump on with no regard to others that have been waiting. Postive: they have free wifi.
Posted by David, from San Antonio on 15 Jul. 2017
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Comment from Hotel Management
17 Jul. 2017
by Hotel Manager
Dear David,
Thank you very much for sharing your experience and for selecting BlueBay Hotels.
We regret we did not reach all your expectation and will work on your feedback with our executive Team,
We hope to have an other opportunity to host you in the future,
Sincerely,
Frederic Ceglarski
4 out of 5
Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weekends. Smoking in designated areas would be better.
Overall we are satisfied with our stay, place is well maintained.
Posted by would come back, from Texas on 5 Jun. 2017
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Comment from Hotel Management
7 Jun. 2017
by Hotel Manager
Thank you very much your great comments,
We hope to see you soon
Sincerely,
Frederic Ceglarski
Director Residente
We're sorry, properties in this area are unavailable for the dates you selected.
All-inclusive Details
Gratuities included
Additional gratuities accepted
All food and beverages included
Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
All non-motorized water sports included
Snorkeling included
Kayaking included
Sailing included
Windsurfing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Aerobics classes/lessons included
Onsite live performances included
Airport transfers not included
Premium/non-domestic beverages not included
Laundry/dry cleaning services not included
Childcare not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Onsite entertainment and activities included
Minibar beverages - restrictions apply
Surcharge for room service
Property Features
BlueBay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At BlueBay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.
979 guestrooms or units
4 levels
8 buildings
6 dining venues
4 bars or lounges
Built in 2006
Bar by the pool
Kid's club (free)
Supervised kid's activities (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Business facilities
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Convenience store
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Children's pool
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Children's club (free)
Grocery/convenience store
Laundry facilities
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Cancun Intl. Airport (CUN) (46.8 km / 29.1 mi)
Room Amenities
BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Private balcony or patio
Stocked minibar (free)
In-room dining (24 hours)
LCD television
Movies for purchase
Coffee maker
Shower
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
BlueBay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 8
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 12
Hot stone massage
Deep tissue massage
Steam room in spa
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at 1:00 AM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are not available
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property follows sanitization practices of Safe Travels (WTTC - Global)
Food service has been amended for enhanced safety
Hotel Names
Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
