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"I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was a ... " More

By a verified traveller on Mon 24 Feb 2020

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Hotel Description

4-star beachfront property near El Camaleon Mayakoba Golf Course

On the beach

With a stay at this well-placed property, you'll be half a mile (1 km) from Tres Rios Ecopark and within 3 miles (5 km) of El Camaleon Mayakoba Golf Course. Maroma Beach and Grand Coral Golf Riviera Maya are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Spend a day at the beach kayaking, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.

WiFi, LCD TVs

The 979 guestrooms offer free minibar items, balconies or patios, and 24-hour room service. WiFi, LCD TVs, and coffee/tea makers are also available.

Deluxe Room, Garden Area

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
C$235* Per night/room 17 Aug. - 18 Aug.

Deluxe Room, Garden View (Gold)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, Garden View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Blue Bay Grand Esmeralda All Inclusive ratings based on 66 Verified Reviews

Review Summary
1.6 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 1.5 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Blue Bay Grand Esmeralda All Inclusive

Everyone (62) Couples (1) Family (2)
3 out of 5

Posted by on 22 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by General Manager

Thank you for your visit, We hope to have the opportunity to host you again in the future, Sincerely,

4 out of 5
I stayed a weekend at this resort and had a wonderful time. The room was clean and neat, AC worked perfect the room was nice and cool. The staff was all very pleasant. The beach was nice and the pool was on the colder side. The resort is big and they have golf carts to drive you from one point to another if walking is an issue. I would definitely stay here again.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by General Manager

Dear Friends, Thank you very much for your kind comments and for recommending us. See you soon, Sincerely,

3 out of 5

Posted by on 6 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by General Manager

Thank you very much for your stay, See you soon, Sincerely,

4 out of 5
ac had a lot of problems at the wrong time of the year

Posted by on 16 May 2019

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Comment from Hotel Management

23 May 2019 by General Manager

Thank you very much for your visit and sharing your comments, See you soon, Sincerely,

5 out of 5
Everything i love. For this. Hostel the. People are mazing personal are respects the food. They was very good

Posted by on 15 May 2019

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Comment from Hotel Management

15 May 2019 by General Manager

Dear Friends, Thank you very much for sharing your experience, Sincerely,

3 out of 5
Hotel is older and needs updating. The rooms were clean and bathroom was updated. Food was excellent. Restaurants we went to were all good. Staff was friendly. Entertainment shows were terrible, it was like watching a bad 5th grade talent show. Not much night life. Beach/water was all seaweed and unusable. Pools were nice, but tile was cracked in places and needs updating, cut my hand getting out. Pool activities were ok, but mostly in spanish and hard to understand, we spent most of our time at the smaller quieter pool. They are very pushy about trying to get you to visit their time share presentation. When we went to downtown Playa Del Carmen to shop, we were “harassed” by people claiming to be Blue Bay Staff who are off that day, wanting to sell us stuff, they were at every corner, I think they recognize the wrist bands. Overall the trip was fine for the price we paid. If i had paid more money, i would have been disappointed, but if you want a value priced resort its a good option.

Posted by , from North Carolina on 8 Aug. 2018

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Comment from Hotel Management

8 Aug. 2018 by General Manager

Dear Melissa, Thank you very much for your positives and feedback. We hope to have the opportunity to host you again in the near future, Sincerely,

4 out of 5
Average, hotel needs room maintenance and updating.

Posted by on 26 Feb. 2018

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Comment from Hotel Management

26 Feb. 2018 by General Manager

Dear Friends, Thank you very very much for your visit and your feedback. We are actually working on a project to refreash all the rooms this year. Hope host you again in the future, Sincerely, Frederic Ceglarski Director

2 out of 5

quite resort

Pros: Relaxing atmosphere
Cons: Provide better ATM facility. Pest control to eliminate ants and lizards in room and hallway
Location: Very expensive
Limited shore area - too much weed and on shoreline. Quality of meals was average . Food lineup on Christmas dinner at 8:30pm after having RESERVATION was over an hour. By the time finished dinner Desert gone.

Posted by , from New York/ New Jersey on 26 Dec. 2017

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Comment from Hotel Management

29 Dec. 2017 by Hotel Manager

I wish to thank you for your feedback and for your preference. We regret that your experience with us was not at the level of their expectations, we will share your comments with our executive team to improve our service and our resort. We are at your service anytime and thank you again for your comments, Best regards!!

3 out of 5

Old and needs help

They are celebrating 10 years and the property shows it, many things tired and run down. Majority of the staff (not all) seemed unhappy and we very seldom got a "hello" or "hola". NO swim up bar or disco. The show venu only has fans in a small area, and the rest is pure hell heat with no circulation. Food is what you would expect. They have a shuttle service that is run very poorly and people just jump on with no regard to others that have been waiting. Postive: they have free wifi.

Posted by , from San Antonio on 15 Jul. 2017

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Comment from Hotel Management

17 Jul. 2017 by Hotel Manager

Dear David, Thank you very much for sharing your experience and for selecting BlueBay Hotels. We regret we did not reach all your expectation and will work on your feedback with our executive Team, We hope to have an other opportunity to host you in the future, Sincerely, Frederic Ceglarski

4 out of 5
Good event planning by the pool, good food and price for inclusive stay. The beach could be better and pool by the beach was too crowded on the weekends. Smoking in designated areas would be better. Overall we are satisfied with our stay, place is well maintained.

Posted by , from Texas on 5 Jun. 2017

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Comment from Hotel Management

7 Jun. 2017 by Hotel Manager

Thank you very much your great comments, We hope to see you soon Sincerely, Frederic Ceglarski Director Residente

About the Blue Bay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkeling included

Property Features

Blue Bay Grand Esmeralda All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Blue Bay Grand Esmeralda All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and an outdoor tennis court. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Laundry facilities
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (46.8 km / 29.1 mi)

Room Amenities

Blue Bay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides wireless Internet access for a surcharge. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Bay Grand Esmeralda All Inclusive has 6 restaurants serving breakfast only.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 12
  • Reflexology
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0 per stay (1-device limit, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Free WiFi in public areas has a 1-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.