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"Very convenient location for concerts or other events in the downtown area. Staff was incredibly friendly. Parking lot was surprisingly easy to use wi ... " More

By a verified traveller on Thu 21 Nov 2019

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Hotel Description

Motel near Comerica Theatre, connected to a shopping center in Phoenix

Heart of Phoenix

Within a 10-minute walk of this Downtown Phoenix motel, you'll find Comerica Theatre and Phoenix City Hall. Orpheum Theatre and Arizona State University - Downtown Phoenix are also within half a mile (1 km).

Free perks

This motel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the express check-out. A garden, luggage storage, and laundry facilities are also on offer.

Free WiFi, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 36 guestrooms also offer free WiFi and LCD TVs with satellite channels. MP3 docks, free long-distance calls, and free local calls are also available.

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$97* Per night/room 1 Apr. - 2 Apr.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Phoenix Downtown ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for SureStay Hotel by Best Western Phoenix Downtown

Everyone (9) Couples (1)
4 out of 5
Very convenient location for concerts or other events in the downtown area. Staff was incredibly friendly. Parking lot was surprisingly easy to use with my big truck, even though it looks small on maps/satellite views. The physical condition of the room I would rate as a B, but the style was very nice and very practical. Considering the price compared to other hotels in the area, this was an amazing value!

Posted by on 21 Nov. 2019

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Comment from Hotel Management

22 Nov. 2019 by Vick

Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.

5 out of 5
Very cute boutique style hotel with great art in the rooms.

Posted by on 17 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Dan

Dear guest Thank you so much for staying with us and for your nice feedback. See you again soon. Have a great day!

3 out of 5
This hotel is on a corner of busy streets--very noisy until about 10pm and starts up early in morning. Room door could have had weatherstripping to help. It was cool weather so didn't run the AC/Heat to drown the noise. Bed firm but comfy and shower great. Nice, upgraded faucets, sink, shower, etc. but whoever did the upgrades didn't finish very well or paint well. Too bad...

Posted by on 21 Feb. 2019

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Comment from Hotel Management

23 Feb. 2019 by dan

Dear guest, Thank you for being our valued guest and for your review. We greatly value your feedback and take it as a guide to keep improving guest services. Our hotel aims to provide a truly unique experience and like to work to exceed your expectations. We look forward to welcoming you back to our hotel again. Thank you once again.

4 out of 5
This is our second time staying in this place. It is clean, closed to the places we need to go. Easy access and comfy. Next time, all the remodeling would be done.

Posted by , from Prescott, AZ on 11 Sep. 2018

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Comment from Hotel Management

11 Sep. 2018 by Front desk

Dear guest, Thank you for your feedback. Yes, when you come next you'll find new rooms with a fresh look and new furniture. We hope to see you back soon. Great day!

5 out of 5
Nice hotel, walking distance to Talking Stick Resort Arena. Room comfortable, clean, firm bed. Comes with nice size TV, small fridge and microwave. The receptionist was helpful, very professional, and friendly. We will come back soon. Thank you for a nice experience in Phoenix.

Posted by , from Prescott, AZ on 22 Jul. 2018

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Comment from Hotel Management

23 Jul. 2018 by Front desk

Dear guest, Thank you so much for choosing us for your stay and for your beautiful comments about our staff and the room amenities. We greatly value your opinion and take it as a guide to make services better each time. Appreciate your feedback and hope to see you back soon. Arju/Front desk Associate

3 out of 5
Average hotel for the low cost. Looked like an older hotel. Staff was very friendly and helpful, especially when my A/C unit shut off. Quickly moved me to another room.

Posted by , from PA on 12 Jul. 2018

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Comment from Hotel Management

15 Jul. 2018 by Dan, Hotel Manager

Dear guest, Thank you so much for your feedback. Our motto is to help guests to make them comfortable while they are in our hotel. Please contact us for any other questions or want to give us some advice on hotel management tips. Thank you once again and hope to see you back. Dan/Manager

3 out of 5
We travel with some regularity, and depend heavily on reviews (from several sites) when selecting hotels. Personally, we had a good experience with this hotel, but I must say that based on the reviews our expectations were a little higher than reality. This is an older motel, meaning all rooms have outside doors facing a main parking area. The pool has been converted into a comfy cabana area, which is a nice break for smokers as all rooms are "smoke free." The small front office also houses the "breakfast area" with fruit, waffles, boiled eggs, and juice and coffee machines. There are only two stools to sit on, so the "free breakfast" is handy as a take-it-back-to-your-room sort of convenience to start your day. On the positive side, the staff is friendly and helpful and the location is good being about 6-8 blocks out of downtown proper. Several cool music venues and a eateries are within a block or two - easy walk. The wifi was fast and stable, though we were in a room very close to the main office, so I can't speak to wifi range. Beds were very comfortable and the room was nicely tidied and refreshed each day of our stay. For the money, it's a reasonable value - and though I wouldn't recommend it for the discriminating traveler, it suited our purposes very well. I gave the hotel an "average" rating because quite frankly, "it is what it is" - and in those terms, for place to lay your head near downtown Phoenix in the more affordable category, I can recommend it.

Posted by , from Big D on 1 May 2018

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Comment from Hotel Management

2 May 2018 by Dan/manager

Dear guest, Thank you for your detail views about our hotel and all the positive aspects you reflected in your feedback. We always take guests' reviews seriously to help us make all possible improvements. Thank you once again for your comments and we hope to see you again. Have a great day!

2 out of 5

Close to downtown.

Pros: Proximity to downtown Phoenix was nice. Only a 15 minute walk to Suns arena and Hard Rock.
Cons: Friendlier and less paint smell.
Location: The location was close to downtown Phoenix.
I booked this hotel because of its proximity to Talking Stick Arena, and the proximity was probably the only redeeming quality of the hotel. They were still painting our room when we showed up, so our room smelled like fresh paint. We were in town to see the Suns play so fortunately we didn't spend much time in the room but it was disappointing that the room smelled so bad. The employee working the counter wasn't particularly friendly, probably said less than 15 words total for both check-in and check-out. Next time will spend a little extra to go somewhere nicer. If walking to Talking Stick Arena be prepared some of the streets to get there are a little rough.

Posted by , from Albuquerque, NM on 25 Jan. 2016

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Comment from Hotel Management

30 Jan. 2016 by sam

Dear, value guest I am so sorry to see that you did not enjoy your stay, I felt that I did everything possible to assure that you had a pleasant stay,and I am disheartened to see that I did not meet or for that matter exceed your expectations. My staff and I work diligently to make sure that all of our guests enjoy their stay, and I consistently keep my hotel in the greatest conditions possible. I hope that this experience does not deter you from returning in the future, and I wish you very safe travels. -Sam / Manager

4 out of 5

Great place in the city.

Booked on Travelocity. Great rate, friendly staff, clean comfortable room. Found last minute would stay again.

Posted by , from St Louis on 27 Nov. 2015

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5 out of 5

surprised at quality

Very surprised that at this low rate. It was clean..with fridge and microwave..great shower with plenty of water..full size ironing board...HD TV with many many channels...including HBO..Very impressed..nieghborhood not that great but hotel shines,,

Posted by on 7 Sep. 2015

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About the SureStay Hotel by Best Western Phoenix Downtown

Location 424 W Van Buren St, Phoenix, AZ 85003

Property Features

Free breakfast is served daily. Public spaces have free WiFi. Tour/ticket assistance, a vending machine, and a garden are also featured at the business-friendly SureStay Hotel by Best Western Phoenix Downtown. Self parking is free. This Phoenix motel is smoke free.

  • 1 building
  • 36 guestrooms or units
  • 2 levels
  • Built in 1962
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (12.7 km / 7.9 mi)
  • Metro station: Van Buren - 1st Ave Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

SureStay Hotel by Best Western Phoenix Downtown offers 36 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and hair dryers. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • MP3 dock
  • HD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Americas Best Value Inn Phoenix
  • Americas Best Value Phoenix
  • Americas Best Value Inn Hotel Phoenix
  • Americas Best Value Inn Downtown Phoenix Hotel
  • SureStay Best Western Phoenix Downtown
  • Americas Best Value Inn-Downtown Phoenix Motel
  • Americas Best Inn Phoenix
  • Surestay By Phoenix Phoenix
  • SureStay Hotel by Best Western Phoenix Downtown Motel
  • SureStay Hotel by Best Western Phoenix Downtown Phoenix
  • SureStay Hotel by Best Western Phoenix Downtown Motel Phoenix
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.