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Outdoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet Friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    AirportPhoenix, AZ (PHX-Sky Harbor Intl.)7 min drive
    Popular LocationArizona Science Center7 min drive
    Popular LocationPhoenix Convention Center8 min drive
    Popular LocationChase Field10 min drive

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    About this area

    Phoenix

    In the city center, SureStay Hotel by Best Western Phoenix Airport is in Phoenix's Downtown Phoenix neighborhood, an area with good airport proximity. The area's natural beauty can be seen at Camelback Mountain, while Celebrity Theater and Phoenix Theatre are cultural highlights. Check out an event or a game at Chase Field, and consider making time for Phoenix Zoo, a top attraction not to be missed.
    View in a map
    Popular Location

    What's nearby

    • Heard Museum - 7 min drive
    • Arizona Science Center - 7 min drive
    • Phoenix Convention Center - 8 min drive
    • Talking Stick Resort Arena - 10 min drive
    • Chase Field - 10 min drive

    Getting around

    • 38th Street - Washington Station - 2 min drive
    • AirportSky Harbor Intl. Airport (PHX) - 7 min drive

    About this property

    SureStay Hotel by Best Western Phoenix Airport

    This hotel features an outdoor pool, coffee/tea in a common area, and a business center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, laundry facilities, a 24-hour front desk, and a computer station are onsite. All 95 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and LCD TVs with digital channels. Other amenities available to guests include coffee makers, free weekday newspapers, and free local calls.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows standard sanitization guidelines of We Care Clean (Best Western)
    Follows industry sanitization guidelines of SafeStay (AHLA - USA)

    Social distancing

    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks are required at the property
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking
    • Extended parking: USD 10 per day
    • Limited parking spaces
    • Free 24-hour roundtrip airport shuttle
    • Airport shuttle at scheduled times

    Food and drink

    • Coffee/tea in common area(s)

    Things to do

    • Outdoor pool

    Family friendly

    • Free cribs/infant beds
    • Laundry facilities
    • Microwave
    • Outdoor pool
    • Refrigerator
    • Rollaway/extra beds (surcharge)

    Conveniences

    • ATM/banking services
    • Free newspapers in lobby
    • Front-desk safe
    • No elevators
    • Vending machine

    Guest services

    • 24-hour front desk
    • Daily housekeeping
    • Laundry facilities
    • Luggage storage
    • Multilingual staff

    Languages spoken

    • English

    Business services

    • Business center
    • Computer station

    Outdoors

    • Picnic area

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Assistive listening devices available
    • In-room accessibility
    • Pool hoist on site
    • Well-lit path to entrance
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible pool
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible van parking

    More

    • Designated smoking areas (fines apply)
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Linens
    • Rollaway/extra beds (surcharge)

    Bathroom

    • Free toiletries
    • Hair dryer
    • Shower/tub combination

    Entertainment

    • 49-inch LCD TV
    • Digital channels
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Microwave
    • Refrigerator

    More

    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Free local calls
    • Free newspapers (weekdays)
    • Iron/ironing board
    • Laptop-friendly workspace
    • Phone

    Policies

    Check-in

    Check-in from 3:00 PM - anytime
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 11 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available at scheduled times
    Fees may apply; contact the property in advance to make arrangements
    Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

    Renovations and closures

    Due to COVID-19, this property’s food and beverage options may be limited.

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 25 per pet, per night
    Dogs only

    Children and extra beds

    Children are welcome
    Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding
    Rollaway/extra beds are available for USD 15.0 per night
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

      A damage deposit of USD 250.00 will be collected before check-in.

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Extended parking fee: USD 10 per day
    • Pet fee: USD 25 per pet, per night
    • Service animals are exempt from fees
    • Early check-in fee: USD 25.00 (subject to availability)
    • Rollaway bed fee: USD 15.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    Only bookings from non-local guests are accepted; guests whose residence is within 40 mi (48 km) of the property will not be allowed to check in
    Safety features at this property include a carbon monoxide detector
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    We should mention

    This property offers transfers from the airport; guests must contact the property with arrival details on arrival, using the contact information on the booking confirmation
    Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
    Only registered guests are allowed in the guestrooms
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    3.6
    Good
    1,541 reviews
    5 - Excellent
    399
    4 - Good
    570
    3 - Okay
    285
    2 - Poor
    123
    1 - Terrible
    164

    3.9/5

    Cleanliness

    3.8/5

    Staff & service

    3.5/5

    Amenities

    3.7/5

    Property conditions & facilities

    4/5 Good

    Business traveller
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
    Good for the price.... room was clean and staff professional
    Stayed 1 night in Sep 2020

    1/5 Terrible

    Travelled with family
    Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    This hotel is in a very dangerous area.
    It was so bad with street people that we were scared to go in.There was a person yelling at the clouds in the sky right outside the lobby door. This hotel is in a very dangerous area. We had to book At a different hotel. However, before we booked we made sure it was in a decent area.
    Stayed 1 night in Sep 2020

    2/5 Poor

    Sad face IconDisliked: Staff & service
    Stayed 1 night in Sep 2020

    4/5 Good

    Travelled with partner
    Happy face iconLiked: Cleanliness, staff & service, amenities
    It was nice room but didn’t like the area it was in
    Stayed 2 nights in Sep 2020

    2/5 Poor

    Business traveller, Travelled with partner
    Sad face IconDisliked: Cleanliness, property conditions & facilities
    Smelled like someone smoked 20 packss of cigarettes in the room and people were awake and loud all hours of the night. We only stayed from 11pm-330am for our flight and didn’t sleep at all. Woke up with a migraine from the smell.
    Stayed 1 night in Sep 2020

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