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4.1 out of 5

"I did not like the elevator system. I was lost for a bit " More

By a verified traveller on Mon 09 Mar 2020

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Hotel Description

4-star hotel near Phoenix Convention Center

City center retreat

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Phoenix Convention Center and Arizona State University - Downtown Phoenix. Chase Field and Talking Stick Resort Arena are also within half a mile (1 km).

Outdoor pool, terrace

The hotel's outdoor pool, 24-hour fitness center, and 2 bars/lounges are among the featured amenities. Relax with a drink at the bar/lounge and enjoy perks like free WiFi. Valet parking, a 24-hour business center, and a coffee shop are also offered.

WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 1000 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, down comforters, and hair dryers are also available.

Executive Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Phoenix Downtown ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Phoenix Downtown

Everyone (5) Couples (2) Family (4)
4 out of 5
I did not like the elevator system. I was lost for a bit

Posted by on 9 Mar. 2020

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3 out of 5
Carpet in my room was filthy . And I told the desk when I checked out. Food was very good in the Restuarant and Coffee shop. Staff is excellent

Posted by on 23 Aug. 2019

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4 out of 5
Beautiful and convenient location with easy access to airport and downtown convention center.

Posted by on 31 Mar. 2019

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5 out of 5
I t was very relaxing. The bed was very comfortable. We were pleased with everything at the hotel.

Posted by on 29 Mar. 2019

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2 out of 5
Card key in elevator does not work well. Parking is very difficult and expensive. Room key also doesn’t work in card reader.

Posted by on 2 Mar. 2019

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5 out of 5
This is a very nice hotel, they do have conventions which is a bit loud in the lobby.

Posted by on 19 Feb. 2019

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3 out of 5

WiFi is extra

Been traveling cross country for one month and have stayed in hotels/motels of varying price points. This is the Only facility where in-room WiFi is an additional charge. Not nice. Hotel Parking rate also excessive. Restaurant lovely.

Posted by on 2 Apr. 2018

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Comment from Hotel Management

3 Apr. 2018 by Guest Services

Thank you for sharing your feedback regarding your recent stay. We are sorry to have fallen short of your expectations. We have taken note of your feedback, and hope you'll pay us another visit soon!

4 out of 5

Phoenix

Pros: Nice rooms, excellent room service
Cons: Complimentary shuttle to airport? I flew into Mesa Gateway and the cab to my outbound flight was ridiculously expensive.
Location: The hotel is located in downtown Phoenix, and Chase Stadium is nearby. There isn't any shopping within walking distance.
I have stayed here before, and my first stay was very good. The second stay was acceptable, but it was weird that I found cellophane wrappers on the floor and there was peeling wallpaper around the window. As before, the staff were very nice and helpful and the stay overall was pretty good.

Posted by , from Hot Springs SD on 19 Jan. 2016

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4 out of 5
It was great! Would stay at the hotel again if in Phoenix

Posted by on 4 Aug. 2015

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4 out of 5

Good ambience, quiet rooms

Pros: Quiet room, open lobby environment
Cons: A $200+ room should include wireless access
Location: Pomo Pizzeria a 10 minute walk, nice bistro with fresh pizza, good wines
The lobby has high ceilings and an open ambience, with the lounge sharing the space with the checkin area. Loung prices steep but not outrageous, good bar food appetizers. Staff was efficient, friendly and professional Checkin lines were longer than we expected for a 7PM Wednesday arrival. Room was clean, nicely appointed and quiet, elevator to the 22nd floor was wicked fast. WiFi was an extra cost... pretty lame for a $200+ room

Posted by , from Las Vegas on 23 Mar. 2015

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About the Sheraton Phoenix Downtown

Location 340 N 3rd Street, Phoenix, AZ 85004

Property Features

Sheraton Phoenix Downtown offers its guests an outdoor pool and a 24-hour fitness center. There's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 111961 square feet (10401 square meters). A terrace, multilingual staff, and gift shops/newsstands are also featured at Sheraton Phoenix Downtown. You'll have access to the health club at a partner property. For a fee, parking is available. This 4-star Phoenix hotel is smoke free.

  • 1 building
  • 1000 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • 111961 sq ft of conference space
  • 10401 sq m of conference space
  • Built in 2008
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11.9 km / 7.4 mi)
  • Metro station: 3rd Street - Washington Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Phoenix Downtown offers 1000 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Phoenix hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Paradise Valley - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Park Lounge - Onsite bar. Open daily.

Link Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Breeze Bar - This bar serves lunch only. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 40 lbs)

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Car recommended
  • UnionPay
  • Pets allowed (no fees)
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 18 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Self parking fee: USD 26.00 per night (in/out privileges)
  • Valet parking fee: USD 36.00 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Phoenix Downtown
  • Phoenix Downtown Hotel
  • Phoenix Downtown Sheraton
  • Phoenix Downtown Sheraton Hotel
  • Sheraton Hotel Phoenix Downtown
  • Sheraton Phoenix Downtown
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix
  • Sheraton Grand Phoenix Hotel
  • Sheraton Grand Phoenix
  • Sheraton Phoenix Phoenix
  • Sheraton Phoenix Downtown Hotel
  • Sheraton Phoenix Downtown Phoenix
  • Sheraton Phoenix Downtown Hotel Phoenix

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.