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4.7 out of 5

"Loved everything about the stay, Todd on the evening shift was a stand out for sure. " More

By a verified traveller on Wed 05 Jun 2019

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Hotel Description

5-star luxury resort near Old Town

In entertainment district

Your stay at this Camelback East resort places you within 3 miles (5 km) of Old Town and Scottsdale Fashion Square. Also, Scottsdale Waterfront is within 3 miles (5 km) and Camelback Mountain is within 6 miles (10 km).

Luxury amenities

A full-service spa, an outdoor pool, and a restaurant are all featured at this luxury resort. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the health club and unwind at the poolside bar and bar/lounge.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 119 guestrooms also offer free WiFi and Smart TVs with cable channels. IPod docks, 24-hour room service, and first-run movies are also available.

Room, 1 King Bed (Estate)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$539* Per night/room 3 May - 4 May

Room, 1 King Bed with Sofa bed (XL Estate)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room (Designer Casita)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Presidential Villa

Bed Count 1 King Bed Maximum Occupancy 5 Max

Villa (Alvadora Spa)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Terrace (Montavista)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Palms Resort and Spa in the Unbound Collection by Hyatt ratings based on 20 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royal Palms Resort and Spa in the Unbound Collection by Hyatt

Everyone (9) Couples (2)
5 out of 5
Loved everything about the stay, Todd on the evening shift was a stand out for sure.

Posted by on 5 Jun. 2019

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5 out of 5
We love the grounds, they were beautiful and peaceful. The staff are kind, friendly and very accommodating. The rooms were clean and decorated very well. We loved the outdoor patio and spent a good deal of time on it. Thank you for the wonderful resort. We will be back.

Posted by on 25 Apr. 2019

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4 out of 5
nice but for the expenditure will look at other hotels for next visit to PHX

Posted by on 7 Feb. 2019

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5 out of 5
Spanish colonial, beautiful old world architecture. Very picturesque, seemed to be an amazing spot for weddings too.

Posted by , from Cincinnati on 1 Oct. 2018

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5 out of 5
Truly a gorgeous property. My casita was really comfortable and I loved having a little patio to myself. Mix Up bar was great - Tim and Benjamin stood out as great bartenders. Full menu from T Cooks and a bar menu were available at bar. Food was great. The grilled octopus and the huevos rancheros stood out! The live music in the bar was perfect - just right volume and great mix of songs. All the staff were friendly, wifi was great for an IT professional that had to work her first day there. Pool was a bit crowded - a smallish area and lots of demand! Pool staff were great at keeping up with everyone's requests for both water and cocktails.

Posted by , from Columbus OH on 11 Jun. 2018

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5 out of 5

Mother/Daughter getaway

We chose to go to a quaint and elaborate resort for a spa weekend. After spending the first day hiking up Camelback Mountain, the second day was much appreciated with a facial, mud-wrap, and stone massage. Finally the third day consisted of relaxing at the pool reading a good book with first class service - fulfilling our food and beverage needs on a warm sunny day. We are thankful the weather was perfect and the staff was very kind.

Posted by , from Indianapolis on 31 Jan. 2018

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4 out of 5

20 year anniversary

First note. I am a 30+ world class trained executive chef who has built and opened many world class properties. Overall the property was immaculate. Some employees were problems and many stood out as exemplary. At the tomes I gave them immediate praise. The room was comfortable but too many problems with the TV and we had to put together our pull out bed for our daughter. Only a small trash bin in room. Fridge in room not working but received a replacement. Food was just ok. Truffle fries limp and cold. I asked for barely cooked sceambled eggs with my shortrib and received overcooked. Miniature coffee muffins outstanding. Croissant outstanding. Very poor service Saturday night in bar. Concierge recommendstion of Barrio Queen restaurant outstanding. Pool facilities very nice.

Posted by on 22 Jan. 2018

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3 out of 5

Disappointed when I arrived. Not 5 Star hotel

The hotel needs to be updated. No rooms with a bath tub for a relaxing bath. The pool was very small and not kept clean. The food was great at the hotel. The beds were comfortable and the rooms were quite. The people were nice and helpful. Hotel needs to be updated.

Posted by , from Texas on 7 Jul. 2017

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5 out of 5

Peace and tranquility

The staff was extremely pleasant and accommodating - the resort is beautiful! It is located close to attractions and shopping. I would definitely go back.

Posted by on 28 May 2017

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5 out of 5
We had a birthday staycation and left the kids behind. Great place to get away and leave it all behind! We loved the ambience and grounds plus very friendly and excellent staff. It really is the best of old-world Scottsdale and Arizona. Thank you for a wonderful weekend!

Posted by on 22 Aug. 2016

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About the Royal Palms Resort and Spa in the Unbound Collection by Hyatt

Location 5200 E Camelback Road, Phoenix, AZ 85018

Property Features

Royal Palms Resort and Spa in the Unbound Collection by Hyatt offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 20000 square feet (1858 square meters) and includes a conference center. A spa tub, a sauna, and spa services are also featured at the luxury Royal Palms Resort and Spa in the Unbound Collection by Hyatt. Parking is available for a fee. This Mediterranean Phoenix resort is smoke free.

  • 119 guestrooms or units
  • 2 levels
  • 20000 sq ft of conference space
  • 1858 sq m of conference space
  • Built in 1929
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (11.4 km / 7.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Royal Palms Resort and Spa in the Unbound Collection by Hyatt offers 119 accommodations with iPod docking stations and minibars. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch Smart televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator available
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Royal Palms Resort and Spa in the Unbound Collection by Hyatt has a restaurant on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11 AM
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay), plus a deposit of USD 300 per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Fitness center access
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Lending library access
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 50 per person (approximately)
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet deposit: USD 300 per stay
  • Pet fee: USD 150.00 per accommodation, per stay (maximum USD 150.00 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay
  • A fee will be charged for use of certain facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Palms Resort Spa Destination Hotels Resorts
  • Royal Palms Resort Spa in the Unbound Collection by Hyatt
  • Royal Palms Destination Hotels Resorts
  • Royal Palms Destination Hotels Resorts Phoenix
  • Royal Palms Resort Destination Hotels & Resorts
  • Royal Palms Resort Destination Hotels & Resorts Phoenix
  • Royal Palms Resort Destination Hotels Resorts Phoenix
  • Royal Palms Resort Unbound Collection Hyatt Phoenix
  • Royal Palms Resort Unbound Collection Hyatt
  • Royal Palms Unbound Collection Hyatt Phoenix
  • Royal Palms Unbound Collection Hyatt

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Historic Hotels of America.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.