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"Air-conditioning was not working had to have maintenance fix it. " More

By a verified traveller on Sun 23 Feb 2020

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Hotel Description

3-star hotel near Phoenix Convention Center

Heart of Phoenix

Your stay at this Encanto hotel places you within 2 miles (3 km) of Heard Museum and Phoenix Art Museum. Arizona State University - Downtown Phoenix and The Van Buren are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 136 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Wired Internet, coffee/tea makers, and pillow menus are also available.

Room, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$119* Per night/room 30 Mar. - 31 Mar.

Room, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Ramada by Wyndham Phoenix Midtown ratings based on 56 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ramada by Wyndham Phoenix Midtown

Everyone (25) Couples (5) Business (1) Family (7)
2 out of 5
I stayed in Room 807 for 3 nights for a total cost of $474.69. The room was large, consisting of a bedroom and separate sitting area with dividing wall about halfway into the space. There were floor to ceiling windows with a largely unubstructed view north. There were 2 TVs, (might have been plasma), one viewable from the bed and the other from the two chairs in the sitting area. The room was very sparsely decorated, and somewhat empty for its size. The linens appeared to be laundered, but were not pressed. There were large dark stains on the carpet, numerous stains on the bathroom wallpaper and bathroom floor grout. The bathtub had many scuffs and cracks which had been roughly patched. The bathroom and coat closet doors were in need of cleaning/repainting. None of the power outlets in the desktop lamps would hold a standard phone charger tightly enough to actually charge a phone, So I had to use a wall outlet, the cover for which did not completely cover the jagged hole in the sheetrock behind it. The door catch to allow for only partial opening was broken off the door, though the hook remained. The entry lock was finicky, and the card had to be inserted just right for the scanner to read it. The lobby and halls were better, though the elevator doors were scratched with graffiti. Also, breakfast costs $7 for the same options often included with many other chain hotels. I will not stay there again.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Management

Dear Customer, We're sorry you were unhappy and that our hotel did not meet your standards, thank you for letting us know we will definitely work hard to fix the issues you experienced, again thank you for letting us know.

1 out of 5

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Management

Dear Customer, we appreciate you taking the time to rate our hotel, we would like to know more about your rating to better improve the quality of our services, please feel free to contact us through here, or by calling our property directly. Again we thank you.

3 out of 5
Air-conditioning was not working had to have maintenance fix it.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Management

Dear Customer, thank you for taking the time to rate our hotel, we apologize about the A/C issue you had. We hope it worked well once the maintenance department worked on your unit, again we apologize for the inconvenience.

1 out of 5
Room 901 has a nice view of the Phoenix mountains, but it's all down hill from there.The carpet in the room was filthy and stained.Bathroom vent was caked with dirt. Paint was peeling on bathroom door frame and door. No stopper on bathroom sink. Bath towels had holes the size of nickels on them? Bed skirt was stained with bright blue paint all over it.Pillow cases had pink stains on them. Even the lamp shade had brown stains on it. Wallpaper was bubbling up. There were 3 thumb tacks stuck high across one of the walls???There is serious quality control going on at this place. The employees are demotivated, and could care less. The parking structure in the back was so badly broken up with chunks of rocks and dirt that I wished I had rented a 4X4 vehicle instead of a Dodge Caravan. Of course the Ice machine on my floor didn't work. We got back to the room at 3 pm after work on Superbowl Sunday to watch the game and the room had still not been serviced. I informed the front desk, and they had told me to come downstairs (9 floors) and get new toweIs. No apology at all. I had witnessed another guest filling out a complaint form. I asked one of them "what is going on with this place, are you going out of business?" and the person replied "sometimes I feel that way???" This is piss poor management to say the least. We took many pictures of all of our complaints and look forward to speaking to their corporate office.

Posted by on 4 Feb. 2020

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Comment from Hotel Management

18 Mar. 2020 by Management

Dear customer, we value your feedback as it helps us improve our service and hospitality. Please accept our apologies for all inconvenience during your stay.

4 out of 5
No teal issues with this property...clean, basic ans stayable. My issue is with Travelocity! I booked a 2 night stay with ONE reservation..some idiot at your company made it 2, one night reservation. I had to check out and recheck in. Not the end of the world, but annoying and completely unnecessary! Not sure why this was done, but if it happens again, it'll be the last time I use your sight for booking any travel.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Management

Dear customer, we are happy to hear that you had a good stay at the hotel. About the third party booking sites, please contact Travelocity directly in the future to see if they can join the bookings or fix the error. We are sorry you had to go through the trouble of re-checking out and in. Unfortunately the hotels are not allowed to edit third party bookings.

2 out of 5
The food from the restaurant fir dinner was good. The service from the bartender/server was good. It was very disappointing that we could not even have extra pillow brought up to our room because of the shortage of staff(especially on a holiday weekend)! I was unhappy with the dated state of our room. The google search had advertised free breakfast at the Ramada by Wyndham, and the did not honor it. I had to spend $40 plus more dollars on breakfast somewhere else after our appointment at Phoenix Children’s hospital. I certainly feel that we did not get out monies worth from this stay. As a person that frequently travels, this rates on the bottom of my list of places to stay. Overall very disappointed and very overpriced.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Management

Dear customer, please accept our apologies for the inconvenience you experienced at the hotel. I will talk to my staff since we had plenty employees working to ensure that you received the proper care. We appreciate your feedback as it helps us improve our hospitality and hotel. We hope to regain your trust and business in the future.

1 out of 5
Door latch was pried open.. room not too clean . Had to change room.

Posted by on 18 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Management

Dear customer, we are very sorry for the inconvenience you experienced at the hotel. Please understand this was a singular mistake. We hope to regain your trust in the future.

5 out of 5
It was very close to the event we were attending the next day. Both the guy who checked us in, and the guy running the breakfast area were extremely nice. No complaints, though I thought it a bit unusual not to have a phone in the room

Posted by on 20 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Management

Dear customer, thank you for your time to review us and your business! We are always happy to hear that your enjoyed our staffs customer service. We are very shock to hear that you did not have a phone in your room. We hope that you understand that this was a singular experience and please accept our apologies for the lack of attention while checking your room. We will ensure that is the first thing our corresponding department staff checks.

3 out of 5
That I was able to check in late. I was disappointed that the breakfast wasn't free anymore, it was a few years back when I stayed. One of the elevators was super shakey while riding it. Half the vending machines were out of order. There was no vending on the fourth floor, when it said there was. The halls smelled like an ash tray including the elevators too. But it was an okay stay.

Posted by on 29 Jul. 2019

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Comment from Hotel Management

8 Aug. 2019 by Management

Dear customer, please accept our apologies for all the inconvenience you experienced at the hotel.

3 out of 5
Room had flies (or some kind of bug) flying around, breakfast was alright but nothing to right home about. Parking was poor, or non-existent.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Managament

Dear customer, we value both, your time on reviewing us and your business. As per the parking structure we have a three story parking garage that we share with the Wyndham Garden Hotel. We have a full staff that is more than happy to assist with directions and we also have a map at the entrance of the hotel with the parking garage directions.

About the Ramada by Wyndham Phoenix Midtown

Location 212 West Osborn, Phoenix, AZ 85013

Property Features

Ramada by Wyndham Phoenix Midtown offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Public spaces have free WiFi. A 24-hour business center and a meeting room are available. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Ramada by Wyndham Phoenix Midtown. Self parking is free. This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 10 levels
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (16.5 km / 10.3 mi)
  • Metro station: Osborn Rd - Central Ave Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Ramada by Wyndham Phoenix Midtown offers 136 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 6.95 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Phone calls
  • Faxes
  • Parking
  • Housekeeping
  • WiFi access (may be limited)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 6.99 per person (approximately)
  • Fee for in-room wired Internet: USD 0 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0 per stay (rates may vary)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Phoenix Downtown-North
  • Holiday Inn Phoenix Downtown-North
  • Phoenix Downtown-North Holiday Inn
  • Holiday Inn Express Phoenix Downtown Hotel Phoenix
  • Phoenix Holiday Inn
  • Ramada Phoenix Hotel
  • Ramada Wyndham Phoenix Midtown Hotel
  • Ramada Wyndham Midtown Hotel
  • Ramada Wyndham Phoenix Midtown
  • Ramada Phoenix
  • Ramada by Wyndham Phoenix Midtown Hotel
  • Ramada by Wyndham Phoenix Midtown Phoenix
  • Ramada by Wyndham Phoenix Midtown Hotel Phoenix

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.