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8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
1 bedroom, premium bedding, pillowtop beds, in-room safe

Guest reviews

4.1 out of 5 Very good
1,008 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationBiltmore Fashion Park13 min drive
Popular LocationArizona Biltmore Country Club14 min drive
Popular LocationGrand Canyon University20 min drive
AirportPhoenix, AZ (PHX-Sky Harbor Intl.)24 min drive

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    About this area

    Phoenix

    Located in Phoenix's North Mountain neighborhood, Pointe Hilton Tapatio Cliffs Resort is in the city center and near the airport. Musical Instrument Museum and Phoenix Art Museum are cultural highlights, and travelers looking to shop may want to visit Kierland Commons and Scottsdale Quarter. Consider The Van Buren for a night out, and don't miss Castle N' Coasters if you're traveling with kids. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.
    View in a map
    Popular Location

    What's nearby

    • Biltmore Fashion Park - 13 min drive
    • Arizona Biltmore Country Club - 14 min drive
    • Short Course at Mountain Shadows - 16 min drive
    • Grand Canyon University - 20 min drive
    • Camelback Mountain - 23 min drive

    Getting around

    • Northern Ave / 19th Ave Station - 8 min drive
    • AirportSky Harbor Intl. Airport (PHX) - 24 min drive

    Restaurants

    • Different Pointe of View – Restaurant with a bar. Serves dinner on select days.
    • Pointe In Tyme – Restaurant with a bar. Serves breakfast, lunch, and dinner daily. Kids' menu available.
    • Cascades Cafe – Poolside café with a bar. Serves lunch and light fare daily.
    • Lobby Bar – Open daily.

    About this property

    Pointe Hilton Tapatio Cliffs Resort

    This smoke-free hotel features 3 restaurants, 8 outdoor pools, and a full-service spa. Valet parking is free. Additionally, a golf course, free water park access, and 3 bars/lounges are onsite. All 584 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sofa beds and living rooms. Balconies or patios and WiFi are standard, as are LCD TVs with cable channels.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows standard sanitization guidelines of CleanStay (Hilton)

    Social distancing

    Contactless check-out
    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Masks are required at the property
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
    • Available in some public areas: WiFi (USD 11.95)

    Parking and transportation

    • Free self parking
    • Free valet parking
    • Electric car charging station
    • Limo/town car service

    Food and drink

    • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9-20 per person
    • 3 restaurants and 1 coffee shop/café
    • 3 bars/lounges and 1 poolside bar
    • Room service available
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 8 outdoor pools
    • 2 outdoor tennis courts
    • 7 spa tubs
    • Aerobics classes
    • Basketball
    • Fitness center
    • Free water park access
    • Full-service spa
    • Golf driving range
    • Sauna
    • Shopping
    • Tennis
    • Yoga classes

    Family friendly

    • 8 outdoor pools
    • Dry cleaning service
    • Free cribs/infant beds
    • Free water park access
    • Grocery/convenience store
    • Laundry facilities
    • Refrigerator
    • Separate living room
    • Sofa bed
    • Waterslide

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store
    • Vending machine

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf cart
    • Golf clubs
    • Golf lessons
    • Golf pro shop
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Russian
    • Spanish

    Business services

    • 24-hour business center
    • 36 meeting rooms
    • Computer station
    • Conference center (75 square feet of space)

    Outdoors

    • Pool cabanas (surcharge)
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 6 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - sports
    • Massage - Swedish
    • Massage/treatment rooms
    • Reflexology
    • Spa open daily

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Assistive listening devices available
    • Braille signage
    • In-room accessibility
    • Pool hoist on site
    • Roll-in shower
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible business center
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible pool
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair-accessible van parking

    More

    • Couples dining
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Double sofa bed
    • Free cribs/infant beds
    • Heating
    • Linens
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Designer toiletries
    • Hair dryer
    • Shampoo
    • Shower/tub combination
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 27-inch LCD TV
    • Cable channels
    • Pay movies
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Refrigerator

    Outdoor space

    • Balcony or patio

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Separate living room
    • Separate sitting area

    Policies

    Check-in

    Check-in from 4:00 PM - anytime
    Minimum check-in age - 18

    Check-out

    Check-out before 11 AM
    Express check-out

    Special check-in instructions

    Guests will receive smart lock details
    For more details, please contact the property using the information on the booking confirmation
    The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

    Renovations and closures

    The following facilities or services will be unavailable from September 21 2020 to October 05 2020 (dates subject to change):
    • Golf course

    Access methods

    Staffed front desk, smart lock

    Pets

    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Kids stay free! Children stay free when using existing bedding
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 75 per accommodation, per night
    • Resort fee: USD 39.00 per person, per night
    The resort fee includes:
    • Pool access
    • Fitness center access
    • Internet access
    • Phone calls
    • Parking
    • Additional inclusions

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between USD 9 and USD 20 per person (approximately)
    • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
    • Fee for in-room wired Internet: USD 9.95 (rates may vary)
    • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    The daily mandatory resort fee includes access to Falls Water Village (maximum of 4 guests per room), use of the golf driving range and tennis courts for 1 hour, a 10% discount on apparel in resort shops, and 20% off selected spa services.
    This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

    We should mention

    Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Children under 10 years old are not allowed in the spa without adult supervision
    4.1
    Very good
    1,008 reviews
    5 - Excellent
    463
    4 - Good
    309
    3 - Okay
    130
    2 - Poor
    63
    1 - Terrible
    43

    4.2/5

    Cleanliness

    4.3/5

    Staff & service

    4.1/5

    Amenities

    4.0/5

    Property conditions & facilities

    2/5 Poor

    Happy face iconLiked: Staff & service, property conditions & facilities, room comfort
    Sad face IconDisliked: Cleanliness
    Housekeeping needs to focus on walls and doors and light switches. All doors were dirty with fingerprints. Clearly haven’t been cleaned in quite sometime and with the amount paid on room and all the Covid going around that is something that should be at top of list since it’s obviously touched often.
    Stayed 1 night in Sep 2020

    2/5 Poor

    Sad face IconDisliked: Staff & service, property conditions & facilities
    Stayed 1 night in Sep 2020

    5/5 Excellent

    Stayed 1 night in Sep 2020

    5/5 Excellent

    Stayed 3 nights in Sep 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 1 night in Sep 2020

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