travelocity

Photo gallery

Featured Image
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
8 outdoor pools, cabanas (surcharge), pool umbrellas
Room Amenity

Guest reviews

4.1 out of 5 Very good
1,002 reviews
Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Pool
Parking included
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationMusical Instrument Museum14 min drive
Popular LocationMayo Clinic Hospital16 min drive
Popular LocationGrand Canyon University20 min drive
AirportPhoenix, AZ (PHX-Sky Harbor Intl.)24 min drive

Rooms are unavailable for your trip dates on Travelocity. Try new dates to check availability.

Change Search

    About this area

    Phoenix

    Located in Phoenix's North Mountain neighborhood, Pointe Hilton Tapatio Cliffs Resort is in the city center and near the airport. Musical Instrument Museum and Phoenix Art Museum are cultural highlights, and travelers looking to shop may want to visit Kierland Commons and Scottsdale Quarter. Consider The Van Buren for a night out, and don't miss Castle N' Coasters if you're traveling with kids. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

    Map
    Popular Location

    What's nearby

    • Musical Instrument Museum - 14 min drive
    • Mayo Clinic Hospital - 16 min drive
    • Kierland Commons - 18 min drive
    • Grand Canyon University - 20 min drive
    • Camelback Mountain - 23 min drive

    Getting around

    • Northern Ave / 19th Ave Station - 8 min drive
    • Sky Harbor Intl. Airport (PHX) - 24 min drive

    Restaurants

    • Different Pointe of View – Restaurant with a bar. Serves dinner on select days.
    • Pointe In Tyme – Restaurant with a bar. Serves breakfast, lunch, and dinner daily. Kids' menu available.
    • Cascades Cafe – Poolside café with a bar. Serves lunch and light fare daily.
    • Lobby Bar – Open daily.

    About this property

    Pointe Hilton Tapatio Cliffs Resort

    This smoke-free hotel features 3 restaurants, 8 outdoor pools, and a full-service spa. Valet parking is free. Additionally, a golf course, free water park access, and 3 bars/lounges are onsite. All 584 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sofa beds and living rooms. Balconies or patios and WiFi are standard, as are LCD TVs with cable channels.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows standard sanitization guidelines of CleanStay (Hilton)

    Social distancing

    Contactless check-out
    Protective shields in place at main contact areas
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Masks available
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: WiFi (USD 9.95), Wired Internet (surcharge)
    • Available in some public areas: WiFi (USD 11.95)

    Parking and transportation

    • Free self parking
    • Free valet parking
    • Electric car charging station
    • Limo/town car service

    Food and drink

    • Full breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: USD 9-20 per person
    • 3 restaurants and 1 coffee shop/café
    • 3 bars/lounges and 1 poolside bar
    • Room service available
    • Coffee/tea in common area(s)

    Things to do

    • 18 holes of golf
    • 8 outdoor pools
    • 2 outdoor tennis courts
    • 7 spa tubs
    • Aerobics classes
    • Basketball
    • Fitness center
    • Free water park access
    • Full-service spa
    • Golf driving range
    • Sauna
    • Shopping
    • Tennis
    • Yoga classes

    Family friendly

    • 8 outdoor pools
    • Dry cleaning service
    • Free cribs/infant beds
    • Free water park access
    • Grocery/convenience store
    • Laundry facilities
    • Refrigerator
    • Separate living room
    • Sofa bed
    • Waterslide

    Conveniences

    • ATM/banking services
    • Ballroom
    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Grocery/convenience store
    • Vending machine

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Golf caddy
    • Golf cart
    • Golf clubs
    • Golf lessons
    • Golf pro shop
    • Hair salon
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Languages spoken

    • English
    • Russian
    • Spanish

    Business services

    • 24-hour business center
    • 36 meeting rooms
    • Computer station
    • Conference center (75 square feet of space)

    Outdoors

    • Pool cabanas (surcharge)
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Spa

    • 6 treatment rooms
    • Aromatherapy
    • Body scrubs
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Detox wraps
    • Facials
    • Manicures and pedicures
    • Massage - deep-tissue
    • Massage - hot stone
    • Massage - prenatal
    • Massage - sports
    • Massage - Swedish
    • Massage/treatment rooms
    • Reflexology
    • Spa open daily

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • Assistive listening devices available
    • Braille signage
    • In-room accessibility
    • Pool hoist on site
    • Roll-in shower
    • Valet for wheelchair-equipped vehicle
    • Wheelchair-accessible business center
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible pool
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair-accessible van parking

    More

    • Couples dining
    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Blackout drapes/curtains
    • Double sofa bed
    • Free cribs/infant beds
    • Heating
    • Linens
    • Pillow-top mattress
    • Premium bedding

    Bathroom

    • Designer toiletries
    • Hair dryer
    • Shampoo
    • Shower/tub combination
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 27-inch LCD TV
    • Cable channels
    • Pay movies
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Refrigerator

    Outdoor space

    • Balcony or patio

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • Laptop-compatible safe
    • Phone
    • Separate living room
    • Separate sitting area

    Policies

    Check-in

    Check-in from 4:00 PM - midnight
    Express check-in
    Minimum check-in age - 18

    Check-out

    Check-out before 11 AM
    Express check-out

    Special check-in instructions

    Front desk staff will greet guests on arrival
    For more details, please contact the property using the information on the booking confirmation
    The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
    It is property policy that all guests must wear a face mask within public areas of the property.

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Kids stay free! Children stay free when using existing bedding
    Rollaway/extra beds are not available
    Free cribs (infant beds)

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property:

    • Deposit: USD 500 per accommodation, per stay

    We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Breakfast fee: between USD 9 and USD 20 per person (approximately)
    • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
    • Fee for in-room wired Internet: USD 9.95 (rates may vary)
    • Fee for wireless Internet in public areas: USD 11.95 (rates may vary)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property advises that enhanced cleaning and guest safety measures are currently in place
    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
    Personal protective equipment, including masks, will be available to guests
    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer
    Contactless check-out is available
    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service
    The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines
    Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    The daily mandatory resort fee includes access to Falls Water Village (maximum of 4 guests per room), use of the golf driving range and tennis courts for 1 hour, a 10% discount on apparel in resort shops, and 20% off selected spa services.
    This property requires a cash deposit for any bookings where payment for the stay will be made in cash.

    We should mention

    Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Children under 10 years old are not allowed in the spa without adult supervision

    Guest reviews

    Overall score and ratings for Pointe Hilton Tapatio Cliffs Resort

    4.1
    Very good
    1,002 reviews
    5 - Excellent
    452
    4 - Good
    305
    3 - Okay
    144
    2 - Mediocre
    58
    1 - Poor
    43
    4.2
    Cleanliness
    4.3
    Service and Staff
    4.2
    Amenities
    4.0
    Property condition
    1.0 out of 5 Terrible
    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Beware!

    Our room was full of crickets(6 within the first hour of arriving). Smelled like someone smoked in or near our room. Hilton adds fees on to your hotel booking price when you arrive, and every day you stay with them. Add 40.00 per day on to hotels.com price, this is their additional charge for parking, WiFi ect. Rip off.

    Stayed 2 nights in Aug 2020
    5.0 out of 5 Excellent
      This traveller didn’t leave comments with their review
      Stayed 1 night in Aug 2020
      4.0 out of 5 Good
      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      My first recommendation is absolutely do NOT take a room on the first floor. I was horrified by how many bugs were in the room that I couldn't even sit down in full fear. I am glad to know that the front desk was very accommodating and moved me to a room not at ground level. The bug issue was no longer a concern. Take note the resort is in a nature preserve and this is why the bugs were prominent at ground level. I didn't have much time to partake in any of the amenities at the resort but the place is so aesthetically pleasing. It is beautiful for sure. The rooms do seem a bit outdated and it seemed more like a small suite versus the expected resort type of room. It gave me a revamped apartment complex vibe. The staff is very friendly and helpful as well. I would try to stay here again, perhaps in position to utilize all the things the grounds have to offer (spa, eateries, pools, etc). But I literally only did homework and slept and then was gone all the rest of the day.

      Stayed 4 nights in Aug 2020
      4.0 out of 5 Good
        This traveller didn’t leave comments with their review
        Stayed 1 night in Aug 2020
        5.0 out of 5 Excellent
        • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

        Stayed 2 nights in Aug 2020