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4.0 out of 5

"lazy river closed too early ... Nice place for the family. Lots of kids ! " More

By a verified traveller on Sun 13 Jun 2021

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Hotel Description

Family-friendly 4-star resort near Biltmore Fashion Park

Near the airport

Your stay at this Camelback East resort places you within 3 miles (5 km) of Wrigley Mansion and Arizona Biltmore Country Club. Biltmore Fashion Park and Castle N' Coasters are also within 6 miles (10 km).

Poolside dining

This smoke-free resort features free water park access, a full-service spa, and 3 restaurants. There's fun for all ages with a lazy river and mini golf, and families will appreciate the onsite laundry facilities. Enjoy the 6 outdoor pools and get free self parking.

Comfy beds, WiFi

The 563 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include iPod docks, WiFi, and LCD TVs with cable channels. Housekeeping is available on request.

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$165* Per night/room 5 Jul. - 6 Jul.

Room, Accessible, Bathtub (Agave)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Agave)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed (Ambassador)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds (Agave)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hilton Phoenix Resort at the Peak ratings based on 28 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Phoenix Resort at the Peak

Everyone (10) Couples (1) Family (13)
5 out of 5
lazy river closed too early ... Nice place for the family. Lots of kids !

Posted by on 13 Jun. 2021

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3 out of 5
This is a very dated resort and has not been well maintained. The room had broken door handles, the refrigerator only went down to 70 degrees, things like that. They did not have enough staff for as busy as they were. There were towels and empty drinks scattered throughout the pool area. It felt like a college spring break party, not a family friendly resort. Adults who were very drunk continued to be served more alcohol. If you are going for one night, be aware: check in is at 4 and the water park area closes at 7. Check out is at 11 and the water park area opens at 10. You aren’t getting much for your money. I wish we would’ve just paid half the price for a nicer hotel with a simple pool.

Posted by on 8 Jun. 2021

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Comment from Hotel Management

9 Jun. 2021 by Rudy Sharp (GM)

I'm sorry that we missed the boat during your stay, the cleanliness issues should not be happening. I will follow up with my staff and make sure that this is improved.

2 out of 5
We went to this Hotel 2 years ago and had a wonderful time unfortunately this time was over priced and the Water Park was dirty bath tub was clogged. Most I ever paid for a Hotel very disappointed!! Will try somewhere else next time.

Posted by on 4 Jun. 2021

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Comment from Hotel Management

5 Jun. 2021 by Rudy Sharp (GM)

I'm sorry we didn't meet your expectations this time around, would you mind sharing with me your stay details so I can research it further?

2 out of 5
Bathtub didn’t drain, door didn’t close, refrigerator missing a leg. Told staff. Had to call back and get problems fixed again. Hilton is now a budget hotel quality.

Posted by on 4 Apr. 2021

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Comment from Hotel Management

5 Apr. 2021 by Rudy Sharp (GM)

I'm sorry that you had issues with your room and stay. Would you please share your stay details with me so I'm able to research these issues further?

4 out of 5
Clean, friendly and helpful staff, rooms were dated. Very nice pools!

Posted by on 20 Mar. 2021

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Comment from Hotel Management

26 Mar. 2021 by Rudy Sharp (GM)

Thank you for the complements on our staff and water park. I will share with the team!

5 out of 5

Posted by on 8 Feb. 2021

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Comment from Hotel Management

18 Feb. 2021 by Rudy Sharp (GM)

We're glad you enjoyed your stay, thank you for staying with us!

5 out of 5
Every thing was great. Large rooms, property was clean and beautiful. Pool was great.

Posted by on 8 Feb. 2021

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Comment from Hotel Management

12 Feb. 2021 by Kyle K (Hotel Manager)

We're glad that you enjoyed our spacious suites and water park! Thank you for staying with us.

4 out of 5

Posted by on 2 Feb. 2021

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Comment from Hotel Management

18 Feb. 2021 by Rudy Sharp (GM)

Hi Robin, thank you for the review. Please share any highlights of your stay in the future.

5 out of 5
Very nice pools area, homy, Pleasant and enjoyable. Love the stay.

Posted by , from Seattle WA on 29 Nov. 2020

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Comment from Hotel Management

11 Dec. 2020 by Kyle K (hotel manager)

Thank you for the kind words Kenan; we appreciate your review and can't wait for you to come stay again!

2 out of 5
The room was a little dirty, you would expect a clean room as we are in a pandemic but i guess they don't have the expected standard. Pricing was fair for the area but the beds were also uncomfortable. Only reason id return is for the water park.

Posted by , from San Tan Valley on 3 Jul. 2020

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About the Hilton Phoenix Resort at the Peak

Location 7677 N 16th St, Phoenix, AZ 85020

Property Features

Hilton Phoenix Resort at the Peak offers its guests a full-service spa, a complimentary water park, 6 outdoor swimming pools, and 5 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. You'll find a business center on site. Event space at this resort measures 49814 square feet (4628 square meters) and includes a conference center. A children's pool, a health club, and spa services are also featured at the family-friendly Hilton Phoenix Resort at the Peak. Free self parking is available. This 4-star Phoenix resort is smoke free.

  • 563 guestrooms or units
  • 4 levels
  • 28 buildings
  • 3 dining venues
  • 49814 sq ft of conference space
  • 4628 sq m of conference space
  • Built in 1977
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 6
  • Children's pool
  • Lazy river
  • Waterslide
  • Grocery/convenience store
  • Laundry facilities
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Sky Harbor International Airport (PHX) (17 km / 10.6 mi)
  • Parking: Free self parking

Room Amenities

Hilton Phoenix Resort at the Peak offers 563 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

Hole-in-the-Wall - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Rico's American Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Slim Picken's - This café is located by the pool and specializes in American cuisine.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), SafeStay (AHLA - USA), and Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night

The resort fee includes:

  • Spa tub access
  • Beach loungers
  • Beach towels
  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 19.00 for adults and USD 8.75 for children (approximately)
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for in-room wired Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 0.00 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Squaw Pointe
  • Hilton Squaw Resort
  • Pointe Hilton Squaw Peak
  • Pointe Hilton Squaw Peak Phoenix
  • Pointe Hilton Squaw Peak Resort
  • Pointe Hilton Squaw Peak Resort Phoenix
  • Pointe Squaw Hilton Resort
  • Squaw Peak Hilton Resort
  • Squaw Peak Pointe Hilton
  • Squaw Peak Resort
  • Hilton Phoenix
  • Phoenix Hilton
  • Pointe Hilton Squaw Peak Hotel Phoenix
  • Hilton Phoenix At The Peak
  • Pointe Hilton Squaw Peak Resort
  • Hilton Phoenix Resort at the Peak Resort
  • Hilton Phoenix Resort at the Peak Phoenix
  • Hilton Phoenix Resort at the Peak Resort Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.