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"Did not like the bed mattress. Old and very hard. " More

By a verified traveller on Sun 16 Feb 2020

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Hotel Description

3-star historic hotel near Phoenix Convention Center

Heart of Phoenix

Within a 10-minute walk of this Downtown Phoenix hotel, you'll find Arizona State University - Downtown Phoenix and Phoenix Convention Center. Talking Stick Resort Arena and Roosevelt Row are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. There's a terrace and multilingual staff can provide around-the-clock assistance.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 129 guestrooms offer free WiFi and coffee/tea makers. Other amenities include ceiling fans, hair dryers, and showers.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
C$127* Per night/room 14 Jun. - 15 Jun.

Standard Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel San Carlos - Downtown Convention Center ratings based on 16 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel San Carlos - Downtown Convention Center

Everyone (14) Family (2)
4 out of 5
Did not like the bed mattress. Old and very hard.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Anthony

Thank you for staying with us. We appreciate your feedback.

5 out of 5
For me, the historic architecture and photos in the hallways were fantastic. Location is central to downtown and made it easy to walk to any downtown address..

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Anthony

Thank you for staying with us - we appreciate your feedback and are happy to hear you enjoyed your stay.

4 out of 5
Older hotel. Great price for the area but no cable or thermostat control. Clean and nicely maintained. Very nice staff.

Posted by on 5 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Cecy

Thanks for staying with us. We appreciate your feedback!

2 out of 5

Posted by on 2 May 2019

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Comment from Hotel Management

5 May 2019 by Anthony

Thank you for staying with us. Hope to see you again in the future.

3 out of 5
The historical preservation of the Hotel was like stepping back in time. That was fun. The building is not restored to “like new condition” so if seeing dents, dings and cracks offends you, it is not the place to go. The location of the hotel near the convention center was convenient. The Staff was great. I knew from the reviews that the bathrooms were small, and they were. If you are a large person it would be uncomfortably small. The smell was the most off putting about the experience. Even though I had a no smoking room it was like the previous decades of smokers still lingered.

Posted by on 19 Oct. 2018

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5 out of 5
Excellent stay in this historic yet suprisingly up to date hotel. Our stay was very comfortable & the staff was very accomodating & professional.

Posted by , from AZ on 27 May 2018

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Comment from Hotel Management

31 May 2018 by Oliver

Thank you for staying at The Historic Hotel, San Carlos. We appreciate your generous review and are truly glad you had a wonderful time here. We hope to see you again in the future!

2 out of 5

Substandard "historic" hotel

Pros: Location to transit center.
Cons: Other than a complete remodeling, including combining small rooms into one room, not sure anything can improved.
Location: Near several restaurants.
The bathroom was appalling, measuring 2 x 8 feet. difficult to use the sink. No room to turn around. A tall person would have a difficult time sitting on the toilet. toilet paper holder was behind you and you had to contort arm to reach. Can't imagine that it meets any building code. No accessibility at all. The furnishings were worn. No way to control the heat/air for the room. The shower temperature would go hot to cold wildly, with no way to set. Staff showed little concern regarding issues and did not offer to find another room in the hotel.

Posted by , from Madison WI on 17 Mar. 2018

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Comment from Hotel Management

9 Apr. 2018 by Oliver

Thank you for staying with us at Hotel San Carlos and for taking the time to write us a review. We apologize for any inconvenience you may have experienced during your stay with us.

4 out of 5

Great Historic Hotel in Downtown Phoenix!

Pros: Location-Location and History-History!!
Cons: I really can't think of anything..................
Location: If you Googled the hotel's location you would see how close to sports arenas, concert halls and fabulous food would be a mere a block or two away!
Who would have thought that there would be such a cool historic hotel in downtown Phoenix! The hotel still has the elegant feel of its era with a very classy lobby. The rooms are nice and substantial., nothing fancy. But the location to everything on the center of Phoenix is really incredible and only one block from the light rail!! I will definitely go back to the San Carlos Hotel..................Thank you for a charming weekend!

Posted by on 13 Mar. 2017

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Comment from Hotel Management

20 Mar. 2017 by David L. (Front Desk)

Thank you for your four-star review! We are glad you enjoyed your stay. Glad to hear you liked the classy lobby and the elegant feel of the building. Happy to hear you liked the location of the building, where everything important downtown is within a 10 minute walk! The light-rail is so convenient!

5 out of 5

Great location for downtown activities

Went to a concert at the Talking Stick Resort Arena and it was ideal walking distance. Staff are great, vintage hotel for those who are into the historical scene.

Posted by , from A. on 6 Mar. 2017

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Comment from Hotel Management

11 Mar. 2017 by David L. (Front Desk)

Edward, Thank you for your five-star review! We are glad you liked the location and the staff. We appreciate your business and are happy to have had you as our guest! -David L. (Front Desk)

3 out of 5

Noisy and a bit creepy

I booked this room and found out later it was haunted. I would have liked to have cancelled but no refundable. In the end no problems there. It was fine. However very noisy. People in halls loud late. People in next room very loud until 4am.

Posted by , from san diego on 18 Jan. 2016

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Comment from Hotel Management

19 Feb. 2016 by Angela

Our hotel is actually not haunted. It's the history of the hotel. We are sorry that you're stay was not as quiet. Thank you, Angela

About the Hotel San Carlos - Downtown Convention Center

Location 202 N Central Ave, Phoenix, AZ 85004

Property Features

Hotel San Carlos - Downtown Convention Center offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You'll find a business center on site. WiFi is free in public spaces. Event space at this hotel measures 1300 square feet (121 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel San Carlos - Downtown Convention Center. This 3-star Phoenix hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • 1300 sq ft of conference space
  • 121 sq m of conference space
  • Built in 1928
  • Dining venue
  • Business facilities
  • Conference space
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (9.4 km / 5.8 mi)
  • Metro station: Van Buren - 1st Ave Station (0.2 km / 0.1 mi)

Room Amenities

Hotel San Carlos - Downtown Convention Center offers 129 air-conditioned accommodations with coffee/tea makers and hair dryers. LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Hotel San Carlos - Downtown Convention Center has a restaurant on site.

Centrico - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays 48 hours

Hotel Names

  • Hotel San Carlos Convention Center
  • Hotel San Carlos Downtown Convention Center
  • San Carlos Convention Center
  • San Carlos Downtown Convention Center
  • Hotel San Carlos Downtown Convention Center Phoenix
  • San Carlos Downtown Convention Center Phoenix
  • Carlos Convention Center
  • Hotel San Carlos - Downtown Convention Center Hotel
  • Hotel San Carlos - Downtown Convention Center Phoenix
  • Hotel San Carlos - Downtown Convention Center Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.