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"The room, bed, and shower was nice. There were some renovations going on during my stay back in December 2019. Hopefully it’s done by now. The carpet ... " More

By a verified traveller on Sun 01 Mar 2020

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Hotel Description

3.5-star hotel near Arizona Mills Mall

Near the airport

Your stay at this Ahwatukee Foothills hotel places you within 3 miles (5 km) of Kiwanis Park and Oasis Water Park. Arizona Mills Mall and Diablo Stadium are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the outdoor tennis court and perks like free self parking.

Free WiFi, balconies

Offering conveniences like refrigerators and coffee/tea makers, the 160 guestrooms also have free WiFi and balconies. Cable TV, premium bedding, and free local calls are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$96* Per night/room 31 Jan. - 1 Feb.

Suite, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Four Points by Sheraton Phoenix South Mountain ratings based on 15 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Four Points by Sheraton Phoenix South Mountain

Everyone (10) Couples (3) Family (4)
4 out of 5
The room, bed, and shower was nice. There were some renovations going on during my stay back in December 2019. Hopefully it’s done by now. The carpet in the hallways could be replaced. My only major complaint is this hotel is NOT handicap accessible. My mom had to walk a very long distance to the elevator and to the room with her walker. She already can’t walk that far and this was a major strain on her. There should at least be a ramp in the back entrance by the pool. Other than that, this hotel is nice.

Posted by , from Tucson on 1 Mar. 2020

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Comment from Hotel Management

1 Mar. 2020 by .

Thanks for staying with us. We appreciate your feedback!

3 out of 5
The staff were great but our room was dirty. The towels in the bathroom had brown spots on them and the vanity was literally falling apart. We would not go back to this hotel.

Posted by on 4 Feb. 2020

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Comment from Hotel Management

6 Feb. 2020 by .

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
dirty dirty dirty... Bed was ok, pillows were nice. Carpets had stains all over, and room smelled musty.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by .

Thank you for your feedback. We will be addressing your concerns.

3 out of 5
Breakfast buffet not that great it was cold long wait for dri nks

Posted by on 29 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by .

Thank you for your feedback. We will be addressing your concerns.

3 out of 5

Posted by on 29 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by .

Thank you for your feedback. We will be addressing your concerns.

3 out of 5
The property is somewhat outdated. don't get fooled by the online pictures. It does have easy access to major highway and shopping areas.

Posted by on 20 Nov. 2019

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Comment from Hotel Management

22 Nov. 2019 by Angi

We appreciate you staying with us. Thank you for your feedback.

3 out of 5
We had a slamming back door by our room and complained about it but received nothing in return. With the cost you would think there would be at least a continental breakfast but thete was mot. The breakfast at the restaurant was nothing to brag about

Posted by , from Racine on 22 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Angi

Good Afternoon Robin, Our apologies for the slamming of the back door during your stay and Thank you for bring it to our attention. We are working on getting this corrected.

4 out of 5
Quality matches the price. The pillows were very comfortable and nice staff. The room had water, shampoo, body wash, conditioner, toiletries, and fridge. Hotel is a little outdated but it seems like they are slowly updating it. Didn't get a chance to go to the restaurant or gym. The pool looked nice. However the walls are thin and you'll lightly hear the freeway traffic.

Posted by on 17 Sep. 2019

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4 out of 5

Posted by on 21 Jun. 2019

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2 out of 5
The first time I have ever been asked to pay $14.00 per person for breakfast. Amazing!!!!!

Posted by , from Utah on 20 Nov. 2018

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Comment from Hotel Management

20 Nov. 2018 by David - Director of Rooms

Tom, Thank you for taking the time to let us know about your stay! We apologize for any missed communication during your stay. Unfortunately, as a brand, the Four Points by Sheraton does not offer a complimentary breakfast. We hope you enjoyed the breakfast buffet as our culinary team had investigated buffets and menus at other restaurants and hotels to insure we are going above and beyond with our offerings. Thank you again for letting us know about your stay. We hope to see you again soon!

About the Four Points by Sheraton Phoenix South Mountain

Location 10831 S 51st St, Phoenix, AZ 85044

Property Features

As a guest of Four Points by Sheraton Phoenix South Mountain, you'll find an outdoor pool, an outdoor tennis court, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 9000 square feet (836 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Four Points by Sheraton Phoenix South Mountain. Self parking is free. This 3.5-star Phoenix hotel is smoke free.

  • 160 guestrooms or units
  • 6 levels
  • 9000 sq ft of conference space
  • 836 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (14.7 km / 9.1 mi)
  • Parking: Free self parking

Room Amenities

Four Points by Sheraton Phoenix South Mountain offers 160 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and in-room massages can be requested.

  • Private balcony
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Rustic Cravings - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per week
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per week
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grace Inn
  • Grace Inn Phoenix
  • Grace Hotel At Ahwatukee
  • Grace Hotel Phoenix
  • Grace Inn Phoenix Hotel Phoenix
  • Four Points Sheraton Phoenix South Mountain Hotel
  • Four Points Sheraton Mountain Hotel
  • Four Points Sheraton Phoenix South Mountain
  • Four Points Sheraton Mountain
  • Four Points by Sheraton Phoenix South Mountain Hotel
  • Four Points by Sheraton Phoenix South Mountain Phoenix
  • Four Points by Sheraton Phoenix South Mountain Hotel Phoenix

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.