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"The night desk person was awesome, I was extremely late because of late flights into PHX, when I arrived he was pleasent, professional, and very helpf ... " More

By a verified traveller on Sat 15 Feb 2020

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Hotel Description

Hotel near Diablo Stadium in Phoenix

Close to airport

A stay at this South Mountain hotel places you within 3 miles (5 km) of Diablo Stadium and 6 miles (10 km) of Arizona State University. Talking Stick Resort Arena and Phoenix Convention Center are also within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Luggage storage and a safe deposit box are also provided.

Free WiFi, kitchens

The 101 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, sitting areas, and coffee/tea makers. Housekeeping is available on request.

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$73* Per night/room 1 Jul. - 2 Jul.

Studio, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Phoenix - Airport ratings based on 11 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Phoenix - Airport

Everyone (7) Couples (2) Family (2)
1 out of 5
First of all between Travelocity and the hotel I had to wait over an hour to get checked in to my room as advised by travelocity to give it 20 min for reservation to get to hotel I waited 45 min before I went to hotel due to this issue alone I was late for a very important meeting with a new client all in all I lost out on the job because of this alone ! The hotel was absolutely disgusting I have plenty of pictures as proof of this I cleaned my whole hotel room which all of it was filthy only reason I did this was I had to hurry to shower to make my appointment and seeing how long it took with out there being a problem it’s what I had to do

Posted by , from Arizona on 17 Apr. 2020

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Comment from Hotel Management

18 Apr. 2020 by Jamaine Becenti, Team Lead

Alicia, we are sincerely apologize for the wait you've experienced. We recently updated our system to decrease the wait time to receive reservations. We are working hard to improve our customer service so our guests are happy with their stay. With our recent improvements, we hope to see you soon!

5 out of 5
The night desk person was awesome, I was extremely late because of late flights into PHX, when I arrived he was pleasent, professional, and very helpful. Great experience even with us being exhausted.

Posted by , from Jacksonville Florida on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Hotel Management

It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the individual, and he was very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management

2 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Chris Schilt, General Manager

I am sorry that your stay with us was not satisfactory. What were the issues?

5 out of 5

Posted by on 23 Jul. 2019

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Comment from Hotel Management

21 Aug. 2019 by Chris Schilt, General Manager

Thanks so much for the great review. I am glad that your experience with us was so great. Thanks for staying with us at the Extended Stay America Phoenix Airport.

5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

21 Aug. 2019 by Chris Schilt, General Manager

Thanks for the nice review. I am glad that your stay with us went so well. Thanks for choosing the Extended Stay America Phoenix Airport.

5 out of 5
Super nice like a condo close to downtown and airport can use metro bus for transport

Posted by on 24 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Hotel Management

Thank you for choosing to stay at Extended Stay America during your visit. We are delighted to hear you had an enjoyable stay, and our location close to downtown and the airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management

3 out of 5
Run down.need upgrade Breakfast was disheartning...was disappointee

Posted by , from Alburqurque on 11 Apr. 2019

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Comment from Hotel Management

11 Apr. 2019 by Hotel Management

Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management

2 out of 5
I was bumped from my original room size 9f 2 queen beds. I had the choice of a king bed and roll away for 2 adults and 2 children or go to another hotel that wasn't near where i wanted to be. Took the king bed and roll away. The grab and go breakfast is a prepackaged muffin, instant oatmeal or a granola bar. No pool and 1 cleaning during 4 day stay. Hotel is dingy looking and the elevator smelt like smoke.

Posted by , from Ca on 29 Mar. 2019

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Comment from Hotel Management

4 Apr. 2019 by Hotel Management

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management

4 out of 5

Posted by on 18 Dec. 2018

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Comment from Hotel Management

19 Dec. 2018 by Hotel Management

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management

1 out of 5

Very poor customer service. Very poor management.

Pros: Nothing
We made our reservations 2 months in advance for our group for 5 rooms - when arriving, they didn't have the type of rooms we reserved available. There was no manager on duty and no attempt was made to contact a manager or supervisor when we asked. The smell in one of the rooms was so bad that we couldn't stay in it. They did give us another room and said they would give the room with the smell to another guest when they arrived. The rooms were dirty. One of our rooms had no cold water. The hotel had no extra blankets or pillows.

Posted by , from Illinois on 18 Jul. 2016

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Comment from Hotel Management

23 Jul. 2016 by General Manager

Robert, I am extremely concerned the five rooms you reserved in advance were not available when you arrived at our hotel and my staff made no attempt to contact a supervisor or manager to try to resolve the problem. This will definitely be discussed with my management team and procedures will be put in place to avoid such unpleasant situations in the future. I am so sorry the rooms you were given did not meet our cleanliness standards and definitely were not what a guest should expect from our brand. I will share your entire review with my hotel management team and with my brand leaders in an effort to focus their attention on steps that need to be taken to greatly improve our service to our guests. I thank you for bringing these issues to my attention, and hope you will give us another chance to provide you with a much better guest experience on your next trip to our city. Sincerely, General Manager

About the Extended Stay America Phoenix - Airport

Location 3421 E Elwood St, Phoenix, AZ 85040

Property Features

Free breakfast is served daily. WiFi is free in public spaces. The business-friendly Extended Stay America Phoenix - Airport also features laundry facilities, a safe deposit box at the front desk, and an elevator. Self parking is free. This Phoenix hotel is smoke free.

  • 1 building
  • 101 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (7.2 km / 4.5 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Phoenix - Airport offers 101 accommodations with coffee/tea makers and irons/ironing boards. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

Guests arriving after regular check-in hours are asked to dial 0 on the phone in the lobby for late check-in assistance.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Inn Phoenix Airport
  • Extended Stay America Phoenix Airport
  • Extended Stay America Phoenix
  • Extended Stay Phoenix
  • Extended Stayamerica Phoenix-Airport Hotel Phoenix
  • Phoenix Extended Stay
  • Extended Stay America Phoenix Airport Hotel
  • Extended Stay America Phoenix
  • Extended Stay America Phoenix - Airport Hotel
  • Extended Stay America Phoenix - Airport Phoenix
  • Extended Stay America Phoenix - Airport Hotel Phoenix

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.