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4.3 out of 5

"I had an amazing five days here in early February. Everything was perfect. Especially the staff, spa, food and wellness classes. What I loved was I ne ... " More

By a verified traveller on Wed 12 Feb 2020

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Hotel Description

4.5-star luxury resort near Cave Creek Museum

In entertainment district

At this Carefree resort, you'll be within 3 miles (5 km) of Cave Creek Museum and 6 miles (10 km) of Legend Trail Golf Club. Troon North Golf Club is within 9 miles (15 km) and Cave Creek Regional Park is within 12 miles (20 km).

Luxury amenities

A full-service spa, 3 outdoor pools, and 2 outdoor tennis courts are all featured at this luxury resort. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Enjoy a meal from the restaurant and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 176 individually decorated guestrooms offer free WiFi and comfy beds. Flat-screen TVs come with cable channels, and other amenities include balconies or patios and minibars.

Room, 2 Queen Beds, Accessible, Patio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$364* Per night/room 1 May - 2 May

Room, 1 King Bed, Mountain View (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Carefree, Parlor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Carefree)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

CIVANA Wellness Resort and Spa ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for CIVANA Wellness Resort and Spa

Everyone (2) Couples (3) Family (4)
5 out of 5
I had an amazing five days here in early February. Everything was perfect. Especially the staff, spa, food and wellness classes. What I loved was I never needed to leave the property to experience what I came to Arizona for! All of their classes kept me happy and filled my days and the spa treatments and amenities were excellent. It’s all there!

Posted by , from Chicago on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Rachel

Dear Eileen, Thank you for the incredible feedback! We are so grateful to have been a part of your wellness journey here at Civana. It's inspiring to hear your time with us was fulfilling and memorable. We deeply look forward to your next visit, please let us know if we can do anything further to serve you. Deepest Gratitude,

5 out of 5
A great place to relax, get rejuvenated, and do some self-care.

Posted by on 13 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Rachel

Thank you so much for the kind words!

4 out of 5
Couple things that needed attention: 1. Residue from spill in front of the door into our building. 2. Shower head was partially plugged due to mineral build-up in the nozzles.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Elise G

Thank you!

5 out of 5
The most unique aspect of Civana is the friendliness of the entire staff.

Posted by on 28 Jun. 2019

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Comment from Hotel Management

29 Jun. 2019 by Gloria, Guest Services Manager

Hello! Thank you for your response. We definitely appreciate our entire CIVANA team. We look forward to welcoming you back with us. Have a great rest of your day.

5 out of 5

Posted by on 21 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Gloria, Guest Services Manager

Thank you for your review. Have a great day!

4 out of 5
Civana is a beautiful resort with a variety of amenities. The property is beautiful and serene. The only issue was the noise in the hotel room. The doors are extremely heavy and would slam shut. The walls are also thin so we could easily hear conversations in surrounding rooms.

Posted by on 18 Apr. 2019

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Comment from Hotel Management

27 Apr. 2019 by Gloria, Guest Services Manager

Hello, Thank you for your review and your feedback. We will work on a solution to the noise issue you experienced. I hope you enjoyed your stay with us and look forward to your next visit. Have a great day!

2 out of 5
It has a very nice gym. Rooms are nice, restaurant was good .. only thing wrong was they fee you 32.75 a day for “experience fee” makes no sense to me. Pissed me off and they won’t refund the money, so watch out for the “final print”

Posted by on 15 Mar. 2019

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Comment from Hotel Management

17 Mar. 2019 by Gloria, Assistant Front Office Manager

Hi Penny, Thank you for taking the time to write a review. I am glad that you enjoyed your stay with us. We do charge a $30 per night (plus tax) Experience Fee (our Resort Fee). This fee covers things such as parking (valet or self), shuttle usage, WiFi, newspaper, water canteens, and access to our classes throughout the day. I am sorry that you were not aware of the fee, but it is mentioned in your booking. We hope to see you again in the future. Have a great day!

4 out of 5
Some amenities were not open and spa pool was cool.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Elise G

I apologize that all of the Spa pools were not open during your stay. They have officially been completed this week so we would love the opportunity to welcome you back again soon to experience them!

About the CIVANA Wellness Resort and Spa

Location 37220 Mule Train Rd, Carefree, AZ 85377

Property Features

CIVANA Wellness Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this resort measures 12000 square feet (1115 square meters) and includes a conference center. A fitness center, a sauna, and spa services are also featured at the luxury CIVANA Wellness Resort and Spa. Limited free parking is available on a first-come, first-served basis. A complete renovation of CIVANA Wellness Resort and Spa was completed in November 2017. This 4.5-star Carefree resort is smoke free.

  • 176 guestrooms or units
  • 2 levels
  • 8 buildings
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1963
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 2

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , RV, bus, truck parking , Parking (limited spaces)

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (57 km / 35.4 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle
  • Parking: Free valet parking and self parking

Room Amenities

CIVANA Wellness Resort and Spa offers 176 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Private balcony or patio
  • Separate bedroom
  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 11 AM.

Terras - Overlooking the pool and garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Cafe Meto - Overlooking the garden, this café serves breakfast, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 23
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 90 per accommodation, per stay (maximum USD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Car recommended
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30 per person, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Fitness/yoga classes
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room coffee
  • Concierge/valet service
  • Self parking
  • Valet parking
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 12 and USD 30 for adults, USD 10 and USD 30 for children (approximately)
  • Pet fee: USD 90 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carefree Resort
  • Carefree Hotel Carefree
  • Carefree Resort And Conference Center
  • Carefree Hotel
  • CIVANA Resort
  • CIVANA Spa Resort
  • CIVANA Carefree Spa
  • CIVANA Spa
  • Carefree Resort Conference Center
  • CIVANA Resort Carefree
  • CIVANA Resort
  • CIVANA Carefree
  • Resort CIVANA Carefree
  • Carefree CIVANA Resort
  • Resort CIVANA
  • CIVANA Carefree Resort
  • Carefree Resort Conference Center
  • CIVANA Carefree Spa Resort
  • CIVANA
  • Civana Wellness Spa Carefree
  • CIVANA Wellness Resort and Spa Resort
  • CIVANA Wellness Resort and Spa Carefree
  • CIVANA Wellness Resort and Spa Resort Carefree

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.