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"Pool area had steps with no handrails or traction strips. I slipped and hurt my knee. The next morning my granddaughter slipped on the same steps. Ver ... " More

By a verified traveller on Mon 09 Dec 2019

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Hotel Description

Hotel near Arizona State University in Tempe

Near the airport

You'll find Arizona State University and Phoenix Zoo within 3 miles (5 km) of this hotel. Also, Desert Botanical Garden is within 3 miles (5 km) and Old Town is within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free full breakfast, free self parking, and a free airport shuttle. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. There's a fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 103 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, premium bedding, and free newspapers are also available.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$96* Per night/room 2 Dec. - 3 Dec.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub (Oversized Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Inn of Tempe ratings based on 19 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Inn of Tempe

Everyone (6) Couples (2) Family (13)
1 out of 5
Travelocity is the absolute worse company, I booked my room and when I got there they said I had no reservation I call Travelocity and they were talking to the front desk trying to tell them that I had a reservation I had already paid for but because they couldn’t send over the reservation they just kept sending it through emails my reservation didn’t go through I still had to pay my hundred dollars that has not yet to be been refunded

Posted by on 30 Jun. 2020

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Comment from Hotel Management

2 Jul. 2020 by Des

We are sorry as this problem is not the fault of Best Western Inn Of Tempe. Please resolve the issue with travelocity. Thank you.

2 out of 5
Difficult access to parking entrance. Housekeeping stocked my room with used towel's on my second day. Had a plugged toilet, asked for someone to come take care of it and instead I was given a dirty plunger to take care of it myself.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Des

Thank you for staying us and we apologize for the issues you had. We look forward to your next visit.

1 out of 5
Have to say this hotel was a great disappointment. The hotel lobby was old and not taken care of. The pool area was not clean and the pools had sand and cloudy water. As we entered the elevator it was obvious that it hasnt been cleaned in a while the walls and buttons were dirty. The room looked in order till you look at detail. The shower looked like it should be in an RV. The bed squeaked and the pillows looked crumbled. We had 4 nights booked. We decided to check out. They refunded the 3 nights but not the first because we were there 1.5 hours. We were booking another hotel! The pictures are very deceiving! Travelocity assisted us in rebooking and gave us a $50 voucher towards our new booking which was very nice.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Manager

We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. We regret discovering that you weren't thoroughly impressed with us during your most recent stay. It is our ultimate goal to give each guest the best value and most comfortable and convenient experience at the most affordable rate. Thank you so much for bringing this matter to our attention.

2 out of 5
The property has great breakfast, the staff was very nice but unfortunately the water was like warm the first time I tried to shower and the hotel faces the freeway. It was loud enough that I checked the window thinking it was open and it was not. If I stayed there again, I would only stay on the other side.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Manager

Thank you so much for sharing your feedback and giving us an honest look at the guest experience in our hotel. I regret to hear that you weren't thoroughly impressed with our accommodations and services, though it is good to know that you found the majority of your experience to be satisfactory. We look forward to seeing you again! I hope you will find your expectations to be far surpassed during your next visit!

3 out of 5
Pool area had steps with no handrails or traction strips. I slipped and hurt my knee. The next morning my granddaughter slipped on the same steps. Very unsafe. Told the desk clerk and she would tell maintenance.

Posted by on 9 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Des

We are sorry what happened. We have hand rails all around the pool area and steps when getting in pool. Thank you for staying with us.

4 out of 5

Posted by on 27 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Manager

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4 out of 5
it is good for business a/c cheap and noisy, staff is great thanks

Posted by on 15 Nov. 2019

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Comment from Hotel Management

15 Nov. 2019 by Manager

On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

3 out of 5
The location was difficult to get in and out of. The staff wasn’t friendly or helpful at all. We didn’t have towels the night we got into the room and called the desk who said they would bring them up and never did. Also about 10 minutes AFTER we checked in the hotel called us saying our card was declined and that they were cancelling our reservation because they overbooked on rooms. Very unorganized, as we already paid and were in our room. Very disappointed.

Posted by on 11 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Manager

Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and your insights regarding our location. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

5 out of 5
Not too shabby. No complaints. Meow Meow Meow Meow Meow

Posted by on 2 Nov. 2019

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Comment from Hotel Management

2 Nov. 2019 by Manager

We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

4 out of 5
It was clean with very good service. Only complint with the spa, water was cold

Posted by on 7 Oct. 2019

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Comment from Hotel Management

8 Oct. 2019 by Manager

We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our service. We hope to see you again to deliver you with a 5 star experience.

About the Best Western Inn of Tempe

Location 670 N Scottsdale Rd, Tempe, AZ 85281

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a coffee shop/café on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. A roundtrip airport shuttle is free (available 24 hours). A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Inn of Tempe. Self parking is free. This Tempe hotel is smoke free.

  • 103 guestrooms or units
  • 4 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Full breakfast (free)
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Sky Harbor Intl. Airport (PHX) (8.4 km / 5.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Best Western Inn of Tempe offers 103 accommodations with complimentary newspapers and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 6 AM to 10 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property does not follow sanitization practices of any association
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 5.99 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Inn Tempe
  • Best Western Tempe
  • Best Western Plus Tempe By The Mall Hotel Tempe
  • Tempe Best Western
  • Best Western Inn Of Tempe Hotel Tempe
  • Best Western Hotel Tempe
  • Best Western Of Tempe Tempe
  • Best Western Inn of Tempe Hotel
  • Best Western Inn of Tempe Tempe
  • Best Western Inn of Tempe Hotel Tempe

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.