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4.0 out of 5

"The staff was nice and helpful but the hotel was old and very small " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

3.5-star hotel near Big Surf

City center stay

Your stay at this South Scottsdale hotel places you within 3 miles (5 km) of Big Surf and Desert Botanical Garden. Scottsdale Stadium and Scottsdale Healthcare Osborn Medical Center are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, comfy beds

The 130 guestrooms feature comforts like pillowtop beds and Egyptian cotton sheets, while refrigerators and microwaves offer the conveniences of home. Other amenities include free WiFi, flat-screen TVs, and coffee/tea makers.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$65* Per night/room 30 Mar. - 31 Mar.

Deluxe Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

3 Palms ratings based on 358 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 3 Palms

Everyone (104) Couples (11) Business (3) Family (32) Other (1)
5 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Adam S., General Manager

Thank you for staying with us, and for the excellent rating! Feedback like this is our goal with every guest, and we are delighted to see you had such an exceptional stay. We look forward to your next visit.

3 out of 5
The staff was nice and helpful but the hotel was old and very small

Posted by , from Ca on 15 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Adam S., General Manager

We are delighted to see that our hardworking and helpful staff were highlights of your stay. During your next visit, if you would like a more spacious option, please look at our Parlor suites, they are double the size of rooms Deluxe rooms.

3 out of 5
I paid almost $200 for my room to find an enormous cockroach. Absolutely not worth it.

Posted by on 13 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Adam S., General Manager

We are very sorry to hear about your experience. Please contact us directly at the hotel so our Manager can work to make this right.

2 out of 5
I think you should this property off your list, description of it makes it look very nice place but we were totally disappointed when we arrived. Place is overpriced for what they offer and we will never stay there again or use travelocity for reviews. Dirty, needs many upgrades. Pool was so cold we couldn’t swim in it, says it was heated. Found 2 empty beer bottles under our bed. Only got 2 towel even tho there were 3 of us so every day we had to ask for extra towel. Shower curtain kept sliding down because shower rod was crooked so you had to hold on to it. Also shower faucet was falling off. Card keys didn’t work most of the time. No towels at the pool, guy would only bring 3-4 towels couple times a day so we always had to ask which they responded with wait time for next load. Staff was nice but most of them Didn’t speak English so we always had to walk to reception area. Bed were comfortable because they just replaced all mattresses a month ago. We will not ever stay at this place, I compare it to Motel 6 or lower

Posted by , from Scottsdale,AZ on 10 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Adam S., General Manager

Thank you for staying at the 3 Palms, we are sorry to see your experience did not exceed your expectations, as is our goal with every guest. We will share your very helpful feedback about your experience with our department heads so they can improve for the future.

2 out of 5
The room smelled of old sour milk , it’s very loud, our toilet would flush automatically every time a nearby toilet would flush. It’s weird. And it would do it all night. To describe this place is like they tried to throw some bright colors on an old motel to try to make it hip. Sorry, not worth the price we had to pay and well it’s basically a motel 6

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Adam S., General Manager

We are sorry to hear you had some issues during your recent stay. We want to find out more about your room so we can have our maintenance staff take a look at the plumbing, as that is certainly a strange occurrence. Please message us through the app so we can find out more and hope to make this right.

5 out of 5
The pool was nice and the jacuzzi. Very clean and trendy inside the rooms. The bed was comfortable too

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Adam S., General Manager

Thank you so much for staying with us, and for the excellent rating. We are delighted to see you enjoyed our wonderful pool and huge 30-person hot tub, and that you found our rooms well appointed and clean. Our amazing new mattresses, which we just upgraded a few months ago, are receiving heaps of praise. We look forward to seeing you again soon.

2 out of 5
Here's the kicker. The pool was gorgeous! The room (albeit smaller for a rm with 2 double beds) was good and clean! The bathroom WAS small. But we did a good job with 3 of us. NOW. Let me tell you about being able to hear everything going on outside of the hotel room. We got back at 11pm. 12am, 2am, 4am, then 5am there were people talking outside of the room. So if you want to enjoy the night, make sure you have earplugs.

Posted by on 17 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Adam S., General Manager

Thank you for staying with us at the 3 Palms. We are happy to see you enjoyed our beautiful pool and huge 30-person hot tub, and that the cleanliness of your room helped you have a comfortable stay. During your next visit, we have staff available 24/7 at our front desk if you need any assistance with noise from other guests.

2 out of 5
I thougth room was bigger and jacuzzy is pretty near bed , the mos horrible.thing is that a huge cockroachnwas in the cealling It was almost fell on the bed my husband had to kill it , I couldnt sleep thinking if anotherone migth appear Im very dissapointed definitally I won't come back to this hotel.

Posted by on 13 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Adam S., General Manager

Thank you for staying with us at the 3 Palms. We are sorry to hear about your situation, and we would like to find out more. Please contact our manager, either through the app, or by calling the hotel so we can work to make this right.

5 out of 5
It was clean and friendly staff, good location easy access to main roads.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Adam S., General Manager

We are so delighted to see you enjoyed your stay at the 3 Palms. We are glad to see our staff's friendly service, and detail to clean rooms helped ensure you had a great stay. We look forward to seeing you again soon.

4 out of 5

Posted by on 4 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Adam S., General Manager

Thank you for being our guest at the 3 Palms during your recent trip to Scottsdale. We hope to see you again soon. Please make sure to let our staff know of anything more we are able to do to to boost your next rating to a 5 before you depart. Our staff are available 24/7 and we are committed to your satisfaction.

Property Features

3 Palms offers its guests an outdoor pool, a spa tub, and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly 3 Palms. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Scottsdale hotel.

  • 130 guestrooms or units
  • 2 levels
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Phoenix, AZ (PHX-Sky Harbor Intl.) (12.4 km / 7.7 mi)
  • Parking: Free self parking

Room Amenities

3 Palms offers 130 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include designer toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 25.0 per day.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Weight limit: 60 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards for all bookings and onsite payments. Cash is not accepted. Prepaid credit cards are not accepted.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 3 Palms
  • 3 Palms Hotel
  • 3 Palms Hotel Scottsdale
  • 3 Palms Scottsdale
  • Palms 3
  • 3 Palms Resort Oasis Hotel Scottsdale
  • Three Palms Resort Oasis Scottsdale
  • 3 Palms Hotel
  • 3 Palms Scottsdale
  • 3 Palms Hotel Scottsdale

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.