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4.0 out of 5

"We were only there for one night, but other hotel guests were inconsiderate, rowdy and disruptive. Even after someone else on the floor called the fro ... " More

By a verified traveller on Mon 05 Mar 2018

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Hotel Description

3.5-star eco-friendly hotel near Art Gallery of Peterborough

Heart of Peterborough

Your stay at this Peterborough hotel places you within a 10-minute walk of Art Gallery of Peterborough and Showplace Performance Centre. Peterborough Memorial Centre and Peterborough Lift Lock are also within 2 miles (3 km).

Multiple dining options

This hotel features 2 restaurants and a restaurant. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and laundry facilities and free newspapers are also provided.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 153 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. Other amenities include coffee/tea makers, pillow menus, and free newspapers.

Standard Room, 2 Queen Beds, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$134* Per night/room 26 Oct. - 27 Oct.

Standard Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible (WHEELCHAIR)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed (Riverside)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel ratings based on 6 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel

Everyone (6)
5 out of 5

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by TracieO

Thank you for the great rating!

5 out of 5

Posted by on 5 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Grant Z

Thanks for your 5 star review!

4 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by wendy

Thanks for taking the time to write an review and we look forward to having you stay with us in the future.

2 out of 5

Expensive, no breakfast, poor PR

Pros: Facilities seemed nice and the location is downtown.
Cons: Include breakfast, that trumped up continental breakfast that was branded a buffet should be included.
Location: 15 minute walk downtown. Billards is just down the street and excellent pubs such as St. Veronus and Hot Bellied Mama's/Olde Stone. Trent campus close
We booked a King bed and the room was nice. The in-room coffee maker did not work but no big deal we thought. The next morning we got up for breakfast and decided on the buffet as the menu had prices so was clearly not included. The buffet was standard hotel food but we then found out that the buffet was not included either. It was 20$ per person which would have been useful information before. We brought it up with the hotel staff at the front desk and they shrugged and said "Well the rooms that have breakfast included are WAY more expensive". I guess around 400$ over 2 nights doesn't get you breakfast these days and our treatment by the staff left a bad taste in my mouth when they could have turned it into a positive.

Posted by , from Toronto on 17 Aug. 2015

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3 out of 5

Lovely pool, but noisy stay.

Pros: Pool, sauna, hot tub.
Cons: Be more proactive about managing loud and disruptive guests.
We were only there for one night, but other hotel guests were inconsiderate, rowdy and disruptive. Even after someone else on the floor called the front desk to complain, there was only a slight improvement. Walls are very, very thin between rooms and into the hallway, and it lead to a very frustrating night.

Posted by on 5 Mar. 2018

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Comment from Hotel Management

14 Mar. 2018 by Grant Z

I apologize for the noise you experienced during your stay. We do have an outside security company patrolling our halls during high occupancy dates to try to be proactive with guests that may be enjoying themselves too much.

5 out of 5

Well appointed hotel in downtown Peterborough.

Pros: The restaurant in the hotel overlooked the river. The breakfasts that I had were well prepared. The service was quick & the wait staff professional.
Cons: The hotel could use an additional elevator closer to the lobby as it is now a long walk to the far end of the first floor.
Location: The hotel is within easy walking distance to downtown Peterborough with many eating & shopping choices.
Very pleasant, polite & professional staff. My room on the top floor was clean & quiet.

Posted by , from Los Angeles on 16 Nov. 2015

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About the Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel

Location 150 George St N, Peterborough, ON K9J3G5

Property Features

There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 11024 square feet (1024 square meters). A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the eco-friendly Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel. Parking is available for a fee. This 3.5-star Peterborough hotel is smoke free.

  • 1 building
  • 153 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 11024 sq ft of conference space
  • 1024 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel offers 153 accommodations with safes and complimentary newspapers. Accommodations are furnished with double sofa beds. A pillow menu is available. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

  • Bathrooms are partially open
  • Pull-out sofa bed
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Bathtub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Gazebo - Onsite restaurant.

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 50 per night
  • Only dogs and cats are allowed
  • Maximum 3 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 7.00 per day (in/out privileges)
  • Pet fee: CAD 50 per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Peterborough-Waterfront ON
  • Holiday Inn Peterborough-Waterfront ON
  • Holiday Inn Peterborough Hotel Peterborough
  • Holiday Inn Peterborough Ontario
  • Peterborough Holiday Inn
  • Holiday Inn Peterborough-Waterfront ON Hotel
  • Holiday Inn Peterborough Waterfront ON
  • Holiday Inn Peterborough-Waterfront, ON, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.